Fair Oaks Ford

I got a good price quote for my Ford Escape 2011 from Craig, and he was very helpful in locating my desired vehicle. He also provided me valuable suggestions in terms of a model. The folks at Gurnee Ford Craig, and he was very helpful in locating my desired vehicle. He also provided me valuable suggestions in terms of a model. The folks at Gurnee Ford were friendly, helpful, and efficient. I really highly recommend to do business with them. More

I have never dealt with a salesperson as responsible as Serafin. He called me and convinced me to take advantage of your special on the Fusion and i ended up buying a new car. He is great and is constintly Serafin. He called me and convinced me to take advantage of your special on the Fusion and i ended up buying a new car. He is great and is constintly on top of his past clients. This is the third time i buy from him. Thank you Oscar Maces More

I have purchase 2 ford vehicles from Craig and both were easy and straight forward. In both cases most of the transaction was done via email or phone which saved me a ton of time. Craig is professional, upb easy and straight forward. In both cases most of the transaction was done via email or phone which saved me a ton of time. Craig is professional, upbeat and easy to work with. I found that the other personnel that I dealt with at Fair Oaks where also easy to deal with. I have purchase cars from numerous dealers over the years and this is the first time that I have purchase two vehicles in a row from the same salesman and the same dealer which I think says a lot for both the Fair Oaks Ford and Craig Cholsman. More

Although has to order new 2011 E-150 Van twice between of mixup with seating, Craig and Fair Oaks treated me very well keeping the price with the same discount and the second Van came in exactly right. This mixup with seating, Craig and Fair Oaks treated me very well keeping the price with the same discount and the second Van came in exactly right. This is a five star dealership. Also had previous work performed on previous vechile here and was always treated fairly with good workmanship in the service area. More

I had a very bad experience at a dealer 2 weeks before I met Craig. I conveyed what my needs were and Craig immediately found me 5 trucks to choose from. I must say as soon as I walked in I was met with s met Craig. I conveyed what my needs were and Craig immediately found me 5 trucks to choose from. I must say as soon as I walked in I was met with smiling faces and felt comfortable. The service and team work the day of my purchase was outstanding. More

This was my first car purchase and it really couldn't have been easier. Very little/no negotiation was required to get a great price on the vehicle I wanted, and I was treated with the utmost respect. Al have been easier. Very little/no negotiation was required to get a great price on the vehicle I wanted, and I was treated with the utmost respect. Although Craig was extremely busy, he made sure that the whole buying process went smoothly. I really couldn't be happier with the ease of my purchase! More

I highly recommend this dealer to anyone looking for a new car. We were treated with respect from the start and walked out with a new car feeling good about our purchase. Absolutely a professional exper new car. We were treated with respect from the start and walked out with a new car feeling good about our purchase. Absolutely a professional experience from Sales through Finance. I tried other dealers, but the experience was not nearly as good. This is not my first purchase at this dealership. They have won my business and I will keep coming back. More

The sales experience was super - there were no HIGH pressure tactics just low keyed and very knowledgeable sales people. The sales person, Craig Holsman, was more interested in making sure my wife and pressure tactics just low keyed and very knowledgeable sales people. The sales person, Craig Holsman, was more interested in making sure my wife and my options and needs were met and taken care of rather than trying to get me to purchase a vehicle he needed to sell. The only thing my wife was disappointed in was that there was quite an additional charge for the bright red color which she really wanted. In September of 2009 my wife and I rented a 2010 Ford Edge and drove it from Naperville to California and back putting on almost 5000 miles. We were SOLD on the car before I went to buy a 2011 Ford Edge at Fair Oaks Ford, Inc. This didn't matter. Craig took the time to explain everything we should know and read about the car, options and colors before purchasing. We spent a lot of time during the factory order process, to make sure I was ordering the car I wanted! I can say that my first impression, phone conversations and additional visits, convinced me that I was in the right place to purchase my Ford Edge. I am confident that the same experience will be provided to me from the Service department of Fair Oaks Ford, Inc. More

Craig worked all hours to answer questions and to find the right car. Very direct and candid, limited negotiation required to get to very competitive price. Upon our taking possession of the car, he spe the right car. Very direct and candid, limited negotiation required to get to very competitive price. Upon our taking possession of the car, he spent an hour showing us the features. Excellent outcome. More

This was the easiest, most pleasant car buying experience I have had. There was honest discussion regarding the Escape, and the financing was an understandable, straight-forward deal. I had been communicati I have had. There was honest discussion regarding the Escape, and the financing was an understandable, straight-forward deal. I had been communicating with Craig Holsman by e-mail before I entered the dealership, so the entire process went smoothly and quickly. Jeremy was very helpful with the technical issues in the vehicle. I would like to add that I had stopped in in October just to get some information on the Escape, and Luis was kind enough to take some time to explain things without even asking for my contact info., which I appreciated. More