Fair Oaks Ford

We owned a 2010 Fusion Hybrid that was totaled and wanted to replace it with a 2012 Fusion Hybrid. Craig Holsman found the car we wanted and was able to trade with the other dealer to obtain it. The Price to replace it with a 2012 Fusion Hybrid. Craig Holsman found the car we wanted and was able to trade with the other dealer to obtain it. The Price we got was under the three other dealers I spoke with. Ruben was asked to work with us in the show room and was very attentive (I was in a wheel chair from the car accident that totaled the 2010). Between Craig and Ruben we were treated well and things went smoothly. I would recommend Fair Oaks. More

I have never had a more enjoyable car buying experience than the purchase of a new 2012 F-150 from Craig Holsman at Fair Oaks Ford. Craig worked with me to explain the various options on the locally availa than the purchase of a new 2012 F-150 from Craig Holsman at Fair Oaks Ford. Craig worked with me to explain the various options on the locally available vehicles. The entire process was performed in a no pressure atmosphere I was very pleased with the vehicle and price. The entire staff at fair Oaks Ford exceeded all of my expectations. More

The vehicle I purchased was a 2012 Ford Flex Limited. This is my 8th new car purchase, and my first involving this dealership and rep. Frankly I was surprised by this experience compared to others in the This is my 8th new car purchase, and my first involving this dealership and rep. Frankly I was surprised by this experience compared to others in the past. I'll list the reasons: 1. Sales experience. I'm used to buying a car being a somewhat adversarial experience, even if it occurs with a smile. That simply didn't happen with this purchase, from beginning to end I'd describe it as helpful. Craig took a no pressure approach to dealing with me. He was forthcoming with information from the very beginning. I was an initial internet customer and there was no pressure to get me immediately into the sales room, he waited till I suggested I'd like to come in. When the model and options I wanted proved hard to find, he found one a few states away that closely matched what I wanted and got that vehicle for my wife and I with no extra charges for doing so. Many dealers lose interest when they realize they can't move something on one of their lots. That simply didn't happen here. They wanted to get us into the Ford we wanted, not just move a car on their lot. 2. Pricing. I'm used to having to spend multiple hours haggling with the dealership over the cost of the car, the value of the trade in, the financing, etc etc. I've had dealerships try four squares, bait and switch quotes, multiple reps with a single customer, all kinds of approaches with me. Because of this I usually go into dealerships well armed with information previously researched on both new vehicle and trade in and ready for the battle. Its always good info to have but this time it wasn't needed. His initial quote to me was an excellent deal based on everything I had researched. The initial offer on my trade in was also right on the money from what I had appraised the vehicle to be worth for a trade in. I was surprised to say the least and wondering if I should start haggling anyway to try to get more, but decided I was pretty happy to run across a new car dealer who was giving you a very good deal and an honest appraisal up front. That is rare in my experiences. Overall this was the easiest vehicle purchase I have made to date thanks to Craig and the folks at Fair Oaks Ford. If in the future I purchase another Ford, they'll have a returning customer for sure. More

Craig/Fair Oaks took great care of our family, getting us what we needed even though our requirements changed a couple of times during the process. 2 Thumbs up... what we needed even though our requirements changed a couple of times during the process. 2 Thumbs up... More

After years of residency and graduate school, my wife and I were finally in a position to purchase a new vehicle for our soon-to-be expanding family. Our search for a new Ford Explorer led us to Fair Oaks Fo I were finally in a position to purchase a new vehicle for our soon-to-be expanding family. Our search for a new Ford Explorer led us to Fair Oaks Ford in Naperville. Initially in the process, we were somewhat nervous about the whole new car buying experience. But from start to finish, Mr. Craig Holsman completely eliminated any apprehension that we may have had, and made the whole process completely comfortable and even enjoyable. Craig was honest, fair, and patient, and was genuine in wanting us to find the Explorer that we were looking for. He even told us about rebates and incentives that we were not aware of that were a huge savings to us. After not being able to locate an Explorer w/ the options we were seeking, Craig helped us order directly from the factory. We are extremely happy with our new vehicle and extremely pleased w/ our interaction w/ Fair Oaks and especially Craig Holsman. Because of this experience, we will make Fair Oaks and Mr. Holsman our first stop in all of our future car buying needs. More

GOT A GREAT PRICE.SALESMAN CRAIG HOLSMAN WAS OUTSTANDING.BEST CAR BUYING EXPERIENCE IV'E Had in long time.First time ford buyer may not be my last. OUTSTANDING.BEST CAR BUYING EXPERIENCE IV'E Had in long time.First time ford buyer may not be my last. More

Craig and Jeremy both made this very easy for me. glad to deal with them again, anytime. I got the car I wanted at an ok price and it was well worth it. to deal with them again, anytime. I got the car I wanted at an ok price and it was well worth it. More

I bought my new vehicle from FairOaks Ford. Mr. Craig Holsman works with me through all the way of my vehicle purchasing process and helps me in great depth. He is the most active and responsive one amon Holsman works with me through all the way of my vehicle purchasing process and helps me in great depth. He is the most active and responsive one among all the sales representatives I get contact during the period. He also takes extra time to work on my most convenient time and make everything through firm and clear while I am in his office. The whole experience is excellent, the effectiveness, sense of humor, friendly communication are all 5 star level. I will definitely recommend FairOaks Ford and Mr. Craig to all my friends who will consider buying a new vehicle. More

12/15/11 Update to info below: After emailing the owner, I received a call from the Service Manager apologizing for their mistake. He also stated that he has added a note to their system on the oil capacit I received a call from the Service Manager apologizing for their mistake. He also stated that he has added a note to their system on the oil capacity of the 5.4L 3-valve Triton engine to prevent this from happening again. I will give them a second chance, but will reserve recommending them pending the outcome of my next oil change. ********************** 12/14/11: I came in for an oil change on a 2006 F-150 with the 5.4L V8. Out of habit I checked the oil level after the service was completed. The oil level was low (at the bottom line of the crosshatch). The mechanic had only put in 6qt of oil when the 5.4L engine takes 7qt. The issue was corrected, however, both the mechanic and the service writer stated they thought my truck took 6qt, but didn't bother to look it up and check. I know an oil change is a simple service that doesn't pay the mechanic as well as others, but it is a very important maintenance item and if a simple service is not done correctly I will not trust that shop to do any other service. More

the salesman Craig Holsman was outstanding. i would love to deal with this guy in the future. he helped my every need. after i had a big contract problem with the dealership that nobody else could help me w to deal with this guy in the future. he helped my every need. after i had a big contract problem with the dealership that nobody else could help me with Craig called me to see how everything was going i told him my problem he said let me call you back. he called back 5 min. later problem solved. fair oaks ford i don't I'll deal with again. this is the second time with them will not be a third. but again craig holsman was GREAT!!! THANK YOU CRAIG... More