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Fair Oaks Ford

Naperville, IL

4.7
3,151 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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2055 W Ogden Ave

Naperville, IL

60540

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Showing 3,151 reviews

May 17, 2022

Pam Hammersmith and John Krajnovich are the best to work with when buying a vehicle. I have purchased every vehicle since I was able to drive from Fair Oaks and will continue to do so. This time around I ch More

by Angelo M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Krajnovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022 -

Fair Oaks Ford responded

Hi Angelo, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks for your business! Take care!

May 16, 2022

Best car buying experience I have had to date. I’m 66 years old and have now bought 5 ford trucks. This is the first time I have been here and bought from Fair Oaks. Eric was great ( salesman) and More

by Fluffy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022 -

Fair Oaks Ford responded

Hello, thank you for leaving such a great review and high star rating. We appreciate your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!

May 13, 2022

Will and Mr. Santiago were very professional, respectful and helpful. They Kept me updated regarding the delivery of my vehicle. They were very knowledgeable an More

by rodriguez4193
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Hopkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moe Adballah
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Drew
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2022 -

Fair Oaks Ford responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Fair Oaks Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

May 10, 2022

I had an amazing experience buying my car at Fair Oaks. Jose was awesome and I am very happy with my visit overall. More

by ashparish1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022 -

Fair Oaks Ford responded

Hello, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

May 05, 2022

I've had 3 leases with Ford and just did my first lease buyout and the process couldn't have been any smoother! Very friendly staff and Noel was extremely knowledgeable, professional, and patient More

by Christina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noel Schlueter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2022 -

Fair Oaks Ford responded

Hello Christina, thank you for your kind review; we are happy to pass along your comments to Noel here at Fair Oaks Ford! Feel free to reach out to us if you need anything. Have a wonderful day.

May 04, 2022

Very professional! We traveled from Indiana, our salesman Jorge guided us in the right direction. We love our new vehicle! My husband left his sunglasses in the old ca More

by Doug Jackson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2022 -

Fair Oaks Ford responded

Hi Doug, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 04, 2022

Very pleased with my car buying experience. Jose Santiago was very helpful and friendly. Love my new car. More

by Adilene91
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2022 -

Fair Oaks Ford responded

Hi, thank you so much for your positive comments about Fair Oaks Ford! We are always more than happy to assist you if anything else comes up. Take care!

May 02, 2022

Mr Santiago was very knowledgeable and patient. He really helped us work through what we needed verses wanted. I will highly recommend him to anyone looking for a car. A Great Person! More

by burke_shaun_p
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Fair Oaks Ford responded

Hi, thank you for taking the time to notice those efforts and for leaving such an awesome review! Please let us know if there is ever anything else we can do for you! Thanks again for the recommendation, and have an amazing day!

May 01, 2022

Very transparent, friendly yet professional. I was treated with respect by everyone. My Sales associate Ms. PAM was awesome. Usually car purchasing is a headache but with Pam it was smooth and I More

by rameez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Fair Oaks Ford responded

Hi Rameez, thank you for your kind review; we are happy to pass along your comments to Pam here at Fair Oaks Ford! Thanks again for the recommendation, and have an amazing day!

April 30, 2022

Pam is so helpful! ! Great follow up and take care of you as if your family! More

by JulissaRock$$
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2022 -

Fair Oaks Ford responded

Hello, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

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