Fair Oaks Ford

Craig handled my purchase in a friendly, professional Craig handled my purchase in a friendly, professional manner from start to finish. The pricing conversation was very open and direct. Th Craig handled my purchase in a friendly, professional manner from start to finish. The pricing conversation was very open and direct. The features on the Ford Explorer were demonstrated in detail with patience (which is needed given the sophisticated nature of the vehicle). All in, the easiest and most pleasant car purchase of my life. More

Craig and Jeremy were highly professional, courteous and prompt with their attention when my wife and I purchased our Explorer. Craig responded clearly and fully via email as we negotiated the purchase and prompt with their attention when my wife and I purchased our Explorer. Craig responded clearly and fully via email as we negotiated the purchase and Jeremy took care of us when we closed the sale at the dealership. I highly recommend them both. More

We went into the dealership knowing I wanted a 2012 Ford Fusion, red with leather interior, to replace a 2009 Focus now owned by our granddaughter. I wanted a slightly larger car than the Focus and Anthony Fusion, red with leather interior, to replace a 2009 Focus now owned by our granddaughter. I wanted a slightly larger car than the Focus and Anthony had me try out both models to be sure the Fusion was the right one for me. It was, but the one I wanted wasn't on the lot (this was on a Friday) and he assured me he'd find the right car and have it ready for me early the next week. He was right! On Monday he phoned to say the red Fusion was in and ready for me. I love it! This was an unusual car buying experience because there was absolutely no pressure. He was knowledgeable about the cars and straightforward about pricing and took plenty of time to explain the features of the Fusion. I certainly would recommend Anthony Sullivan to anyone looking to buy a vehicle from Fair Oaks Ford. More

My wife and I both really enjoyed our visit to Fair Oaks Ford. Normally we dread going into a dealership as most salesman try to pressure you into making a purchase that is not right for you. Craig gave u Ford. Normally we dread going into a dealership as most salesman try to pressure you into making a purchase that is not right for you. Craig gave us a fair price from the get go and all the information we needed to help make a smart decision when purchasing our new Explorer. Serafin was also very helpful running us through the features of the vehicle and making sure we were comfortable with everything before leaving the lot. I would definitely recommend both Craig and Serafin as well as Fair Oaks Ford. More

We owned a 2010 Fusion Hybrid that was totaled and wanted to replace it with a 2012 Fusion Hybrid. Craig Holsman found the car we wanted and was able to trade with the other dealer to obtain it. The Price to replace it with a 2012 Fusion Hybrid. Craig Holsman found the car we wanted and was able to trade with the other dealer to obtain it. The Price we got was under the three other dealers I spoke with. Ruben was asked to work with us in the show room and was very attentive (I was in a wheel chair from the car accident that totaled the 2010). Between Craig and Ruben we were treated well and things went smoothly. I would recommend Fair Oaks. More

I have never had a more enjoyable car buying experience than the purchase of a new 2012 F-150 from Craig Holsman at Fair Oaks Ford. Craig worked with me to explain the various options on the locally availa than the purchase of a new 2012 F-150 from Craig Holsman at Fair Oaks Ford. Craig worked with me to explain the various options on the locally available vehicles. The entire process was performed in a no pressure atmosphere I was very pleased with the vehicle and price. The entire staff at fair Oaks Ford exceeded all of my expectations. More

The vehicle I purchased was a 2012 Ford Flex Limited. This is my 8th new car purchase, and my first involving this dealership and rep. Frankly I was surprised by this experience compared to others in the This is my 8th new car purchase, and my first involving this dealership and rep. Frankly I was surprised by this experience compared to others in the past. I'll list the reasons: 1. Sales experience. I'm used to buying a car being a somewhat adversarial experience, even if it occurs with a smile. That simply didn't happen with this purchase, from beginning to end I'd describe it as helpful. Craig took a no pressure approach to dealing with me. He was forthcoming with information from the very beginning. I was an initial internet customer and there was no pressure to get me immediately into the sales room, he waited till I suggested I'd like to come in. When the model and options I wanted proved hard to find, he found one a few states away that closely matched what I wanted and got that vehicle for my wife and I with no extra charges for doing so. Many dealers lose interest when they realize they can't move something on one of their lots. That simply didn't happen here. They wanted to get us into the Ford we wanted, not just move a car on their lot. 2. Pricing. I'm used to having to spend multiple hours haggling with the dealership over the cost of the car, the value of the trade in, the financing, etc etc. I've had dealerships try four squares, bait and switch quotes, multiple reps with a single customer, all kinds of approaches with me. Because of this I usually go into dealerships well armed with information previously researched on both new vehicle and trade in and ready for the battle. Its always good info to have but this time it wasn't needed. His initial quote to me was an excellent deal based on everything I had researched. The initial offer on my trade in was also right on the money from what I had appraised the vehicle to be worth for a trade in. I was surprised to say the least and wondering if I should start haggling anyway to try to get more, but decided I was pretty happy to run across a new car dealer who was giving you a very good deal and an honest appraisal up front. That is rare in my experiences. Overall this was the easiest vehicle purchase I have made to date thanks to Craig and the folks at Fair Oaks Ford. If in the future I purchase another Ford, they'll have a returning customer for sure. More

Craig/Fair Oaks took great care of our family, getting us what we needed even though our requirements changed a couple of times during the process. 2 Thumbs up... what we needed even though our requirements changed a couple of times during the process. 2 Thumbs up... More

After years of residency and graduate school, my wife and I were finally in a position to purchase a new vehicle for our soon-to-be expanding family. Our search for a new Ford Explorer led us to Fair Oaks Fo I were finally in a position to purchase a new vehicle for our soon-to-be expanding family. Our search for a new Ford Explorer led us to Fair Oaks Ford in Naperville. Initially in the process, we were somewhat nervous about the whole new car buying experience. But from start to finish, Mr. Craig Holsman completely eliminated any apprehension that we may have had, and made the whole process completely comfortable and even enjoyable. Craig was honest, fair, and patient, and was genuine in wanting us to find the Explorer that we were looking for. He even told us about rebates and incentives that we were not aware of that were a huge savings to us. After not being able to locate an Explorer w/ the options we were seeking, Craig helped us order directly from the factory. We are extremely happy with our new vehicle and extremely pleased w/ our interaction w/ Fair Oaks and especially Craig Holsman. Because of this experience, we will make Fair Oaks and Mr. Holsman our first stop in all of our future car buying needs. More

GOT A GREAT PRICE.SALESMAN CRAIG HOLSMAN WAS OUTSTANDING.BEST CAR BUYING EXPERIENCE IV'E Had in long time.First time ford buyer may not be my last. OUTSTANDING.BEST CAR BUYING EXPERIENCE IV'E Had in long time.First time ford buyer may not be my last. More