Fair Oaks Ford

Craig H. did a great job trying to find the elusive 2013 Escape; ultimately reserving one the dealer had on order which saved us a few weeks had we ordered one. When the car arrived while Craig was on vacat Escape; ultimately reserving one the dealer had on order which saved us a few weeks had we ordered one. When the car arrived while Craig was on vacation, Jeremy B. stepped in and did an awesome job completing the sale just as Craig promised- No Surprises. Jeremy made sure the car was ready to test drive when we got there and explained all the features including helping to Sync our mobile phone. The paperwork was easy and straight forward to understand. Sales Manager John K. supported the negotiated price we wanted and made sure we were completely satisfied before we left.The whole process was surprisingly low pressure respectful and courteous. I think its also important to mention that when Ford announced the recall, one of their mechanics Mark F. contacted me on my cell phone before I even heard about the recall on the news. He along with the service team at Gurnee Ford had coordinated picking up the car within the hour and gave us a loaner until the repairs were made. The repairs also happend in the time frame promised and we are excited to have our new Ford Escape....Thank You Fair Oaks and Gurnee Ford! More

We had been to many dealerships over the past several weeks in the search for a new work truck. All the other dealers got offended if we didn't make a decision right then and there. Bobby and Sam at the weeks in the search for a new work truck. All the other dealers got offended if we didn't make a decision right then and there. Bobby and Sam at the Fair Oaks used car dealership were just happy to have us pay them a visit. We saw a truck online, but didn't realize it was up at the Gurnee store. Sam made sure it was brought down the next day, so we could take a look at it. Bobby came in on his day off to make sure everything was to our liking. Never got any pressure from Bobby, which we really appreciated. He let us move at our own speed, never showing frustration when we wanted to talk things over, unlike many of the other dealers. Then after the purchase, Robert Wojtan was able to get the truck in right away for the after purchase protection package, and also had great recommendations for a tonneau cover installation. Left feeling like we got a good deal, which is about the best feeling you can get when making a big purchase like this. More

My new-car buying experience was outstanding because Serafin was very friendly and was very informative about the car's options and capabilities during the test drive. he was very knowledgeable about t Serafin was very friendly and was very informative about the car's options and capabilities during the test drive. he was very knowledgeable about the product and was fair during the negotiation in dtermining my trade-in value. Bob and Paul were very helpful as well in determining warrantee purchase. More

Blown away by John and his dealership! I went in looking for a used something to replace my van that had just blown up, I told John I needed something with 4 wheels, a motor and low payments...He went above for a used something to replace my van that had just blown up, I told John I needed something with 4 wheels, a motor and low payments...He went above and beyond anything I could have ever expected helping my husband and I crunch the numbers and looking at everything and in the end we decided on a NEW Ford Fusion! There was absolutely no pressure and the staff is OUTSTANDING. We were at the dealership for several hours and the entire experience was like spending an afternoon with friends. More

We have purchased three cars in the last two years all from Fair Oaks Ford. We will continue to buy our cars from this dealer as well as recommend them to friends and family because of the outstanding se from Fair Oaks Ford. We will continue to buy our cars from this dealer as well as recommend them to friends and family because of the outstanding service from the moment you walk in to buy your car to the time you no longer own your car. Jeremy Bloom is one of the most outstanding sales people we have encountered. He is warm and friendly and very knowledgeable and attentive. John, the GM, is also wonderful to work with as well as the finance department and the service department. More

Had many "false starts" with Jeremy as I struggled with the whole decision making process. He was very patient and upbeat the whole time. Finally made it happen and I'm thrilled with car. struggled with the whole decision making process. He was very patient and upbeat the whole time. Finally made it happen and I'm thrilled with car. More

This was such a good experience!I got a Great deal on my trade-in. And they were extremely helpful with finding the car that had EXACTLY what I was looking for in it! THANK YOU trade-in. And they were extremely helpful with finding the car that had EXACTLY what I was looking for in it! THANK YOU More

Just purchased my 4th vehicle from Fair Oaks Ford. I've had nothing but great experiences from the point of sale to service. Got a great quote from the Internet Manager Craig and Jeremy worked through all had nothing but great experiences from the point of sale to service. Got a great quote from the Internet Manager Craig and Jeremy worked through all the details of my most recent sale. The entire staff was very welcoming and very friendly. Bob was also very helpful. Brought my car in for protectant service and Bob provided a loaner and took care of everything I needed. The car is great. I will certainly bring my car to Fair Oaks for all servicing. It has been a great relationship! More

Great car buying experience! This is my second Ford purchase. This is the first time i have gone to this dealership but i will recommend them to friends who see my car and want one too! Love my Fusio purchase. This is the first time i have gone to this dealership but i will recommend them to friends who see my car and want one too! Love my Fusion! More

My husband and I came in and met with Jeremy Bloom. We bought a 2012 Ford F150 which we are so happy with. The entire staff was great and not pushy at all. We will be back in the future for other new cars bought a 2012 Ford F150 which we are so happy with. The entire staff was great and not pushy at all. We will be back in the future for other new cars and will recommend to family and friends. Thanks again, Kathleen & Wayne Bearden More