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Fair Oaks Ford
Naperville, IL
3,129 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,130 reviews
August 05, 2024
Very helpful, honest, and every staff member was wonderful. The sales manager had outstanding customer service and sales expertise. Anthony had a friendly and caring approach which made buying our v wonderful. The sales manager had outstanding customer service and sales expertise. Anthony had a friendly and caring approach which made buying our vehicle process easy for us. He was a great car salesman and would definitely recommend him to friends and family. Bob is the customer relations manager, he has also been super helpful throughout the process. We would definitely come back here and buy our future Fords! Thank you Fair Oaks! More
by jc-nuno
July 28, 2024
The sales person and sales management team did a good job, helping with a test drive and assisting in finalizing the closing process. No high pressure sales, just constructive information, allowing me to job, helping with a test drive and assisting in finalizing the closing process. No high pressure sales, just constructive information, allowing me to finalize my decision to buy. More
by Alan.j.macpherson
July 23, 2024
Dealer had the car I was looking for in their inventory. We were able to test drive and complete the deal. We were able to test drive and complete the deal. More
by Bhomer
June 27, 2024
A completely positive experience. No pressure. Explained the vehicle features. Answered my questions directly when I asked. No pressure. Explained the vehicle features. Answered my questions directly when I asked. More
by Danr2019
June 24, 2024
Awesome salesman very helpfull and respectfull and he had alot of patient with me and the of ford team also had alot of patient with me and the of ford team also More
by Jani80
June 22, 2024
Alyssa was super helpful and was able to answer all of my questions. I wasn't looking forward to the whole process of purchasing a car but Alyssa made it a positive experience and I will recommend her to my questions. I wasn't looking forward to the whole process of purchasing a car but Alyssa made it a positive experience and I will recommend her to my friends. More
by cmct23
June 17, 2024
I wasn't planning on purchasing a vehicle on this particular day. I was just shopping around. I test drove a few other cars at another dealership. I went into Fair Oaks Ford. The salesman was very particular day. I was just shopping around. I test drove a few other cars at another dealership. I went into Fair Oaks Ford. The salesman was very persistent not pushy. I told him what payment that I could afford. What type a suv that I wanted. Eric, got me a great deal and the suv that fits me and my family. Thank you Eric, and Fair Oaks Ford in Naperville. More
by chaskins1964
Employees Worked With
June 10, 2024
It is always a pleasure to work with Serafin Castelan and sales manager Moe Abdallah when it comes time to buy a new car. I have purchased 3 new Fords in the past 2 years and I will continue to come back to sales manager Moe Abdallah when it comes time to buy a new car. I have purchased 3 new Fords in the past 2 years and I will continue to come back to Fair Oaks for our cars. More
by kenburic
