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Fair Oaks Ford
Naperville, IL
3,168 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,168 reviews
February 09, 2025
Was looking for an EV - test drove several makes, stopped at Fair Oaks to test drive the Mach e before testing others and fell in love with the car right away. These guys play hard ball so take it from me an at Fair Oaks to test drive the Mach e before testing others and fell in love with the car right away. These guys play hard ball so take it from me and be sure to do your homework first, they will work with you. Overall, I know I am going to be taken care of over the long haul here and couldn't be happier with the actual vehicle. Thanks Fair Oaks! More
by scott_7723
Employees Worked With
February 07, 2025
Service Team was able to help and get us going on the road in about a week. It would've been less but that's caused by the aftermarket warranty company holding us up. road in about a week. It would've been less but that's caused by the aftermarket warranty company holding us up. More
by thad.stepniewski
Employees Worked With
Kathy
February 05, 2025
I have been looking for used cars for my son for a couple of months, so I have been to a number of dealerships. I can tell you that not all dealerships are the same. I was impressed with the customer treat of months, so I have been to a number of dealerships. I can tell you that not all dealerships are the same. I was impressed with the customer treatment at Fair Oaks Ford. My sales consultant, Darren, was a pleasure to work with. My experience was actually as enjoyable as buying a car can be. Darren and the staff at Fair Oaks were low-pressure and straight forward with information. The vehicle was what I was looking for at a fair price. I would highly recommend Fair Oaks. More
by Ed
January 27, 2025
Appreciated the no hassle and being attentive of my situation. Will be coming back for next one. situation. Will be coming back for next one. More
by ryangoochey
Employees Worked With
January 04, 2025
Test drive four models to find the one I liked best. Sales representative was very helpful in explaining the features and financing options. Sales representative was very helpful in explaining the features and financing options. More
by Timb4321
January 04, 2025
Everybody was very kind and helpful through the whole process. The salesman was great. The managers We’re great very happy with everything process. The salesman was great. The managers We’re great very happy with everything More
by repo72
January 01, 2025
Best car deal. i have ever experienced. Terrell who was the Loan officer was very precessional and moved everything thru smoothly and successfully. He was very know i have ever experienced. Terrell who was the Loan officer was very precessional and moved everything thru smoothly and successfully. He was very knowledgeable about the process .which made everything great. I would recommend him any day anytime. More
by Will Wills
Employees Worked With
Terrell Williams Sr
December 20, 2024
Trevor is always thorough in explaining what my car needs. I really trust him judgement. needs. I really trust him judgement. More
by Truckie
Employees Worked With
December 16, 2024
I purchased a non-Ford that was “Blue Certified” as a used car. Things that were promised as part of the “Blue Certified” program vehicle and not delivered: - 11,000 Ford Pass points for purchasin used car. Things that were promised as part of the “Blue Certified” program vehicle and not delivered: - 11,000 Ford Pass points for purchasing a blue certified vehicle - Copy of the CARFAX report - SiriusXM three-month trial - Full tank of gas at purchase - New wiper blades - Fresh oil change and new wiper blades not provided I ended up having to pay money out of pocket to send a certified letter via USPS and open a Better Business Bureau case to get them to cancel a service contract I no longer needed. This finally got them to act on the cancellation of the service contract and for me to receive the Ford Points. The rest of the things that come with a “Blue Certified” car as specified in their “Blue Certified” pamphlet specifically specify that you will get a Full tank of gas, new wiper blades, and fresh oil change. None of these things were done, I ended up having to go to a different dealership to get the needed service done on the car which was more money out of pocket for a supposed “Blue Certified” car. More
by rickrobles
Employees Worked With
