Fair Oaks Ford

I visited Fair Oaks just looking for a new car for work. I had no intentions to buy but after spending nearly the entire afternoon with Jeremy, looking at about 6 different cars and a host of various option I had no intentions to buy but after spending nearly the entire afternoon with Jeremy, looking at about 6 different cars and a host of various options for each, we really felt like we'd picked the right dealership. A first rate experience from beginning to end. More

They all made my whole buying experince easy and fun and were very helpful and professional. Rod in particular spent alot of time with me answering my questions and showing me how to use all the new technic were very helpful and professional. Rod in particular spent alot of time with me answering my questions and showing me how to use all the new technical functions of my new car. More

My husband and I came to this dealership never having driven a Ford Explorer before. Once we test drove the vehicle and saw all of the amenities it had, we were very interested. Paul greeted us immedia driven a Ford Explorer before. Once we test drove the vehicle and saw all of the amenities it had, we were very interested. Paul greeted us immediately and was extrememly professional and helpful. He answered all of our questions and worked hard to come up with a price that met our needs. We have had our Explorer for five days now and couldn't be happier! More

I was very anxious and nervous to buy a new car especially since you hear so many bad things about car dealerships being "pushy" and "overwhelming." But Craig and Robert really supported my decisio especially since you hear so many bad things about car dealerships being "pushy" and "overwhelming." But Craig and Robert really supported my decisions, gave me options to feel comfortable with and I walked out with the car of my dreams. With much appreciation, Crystal More

I wanted and Edge with some specific features and FairOaks got my exact list of wants in a timely and FRIENDLY manner. There was no high pressure sales. I truly felt it was about what I wanted and FairOaks got my exact list of wants in a timely and FRIENDLY manner. There was no high pressure sales. I truly felt it was about what I wanted and not what they could sell me. More

As a member of a three generation "NOTHING but Ford Family" I love working with Fair Oak Ford and would not hesitate to recommend Norm Zienty and his team to everyone. As a Naperville Realtor for 30+ Family" I love working with Fair Oak Ford and would not hesitate to recommend Norm Zienty and his team to everyone. As a Naperville Realtor for 30+ years it is my pleasure to suggest to all my clients both new and old to call Fair Oak. My latest new car purchase from Fair Oak Ford (2 in May alone) was delivered by Jeremy Bloom who was well prepared and extremely patient with me and my questions. My new 2013 Fusion is a rocket ship compared to the last vehicle I personally drove and Jeremy did a fine job of not only explaining all the new gadgets, but also welcomed me with a smile when I showed up last Saturday and needed special help SYNCing my smartphone that isn't always so smart! At Leavenworth Realty our motto is; "The Service You Deserve" and we are proud to recommend Fair Oak Ford as an extension of us. More

Good overall experience just some difficulty with the paperwork and filing out correct address and had to go back to dealership to clear the matter up. They took care of me immediately when I came back paperwork and filing out correct address and had to go back to dealership to clear the matter up. They took care of me immediately when I came back to explain the mishap and I was out of there in a few minutes More

Overall, it was a good car buying experience. I really don't enjoy buying cars and I especially don't like the negotiating/haggling process. I really enjoyed our salesperson's low-key approach through th don't enjoy buying cars and I especially don't like the negotiating/haggling process. I really enjoyed our salesperson's low-key approach through the whole process. Of course, at the conclusion of the process the delivery manager and finance manager are trying the "hard sell" of extended warranties and rustproofing, but they took no for an answer far more easily than when I have purchased other vehicles. More

Just purchased a new Explorer, loved the sales person and everyone else I met. The best part was no pressure from anyone and my saleman busting his butt to find me a car. everyone else I met. The best part was no pressure from anyone and my saleman busting his butt to find me a car. More

Fair Oaks Ford was one of several dealerships I contacted while shopping for an Escape. Craig had given me the best price initially - my only hesitation was a rather low offer for my old trade-in. However, while shopping for an Escape. Craig had given me the best price initially - my only hesitation was a rather low offer for my old trade-in. However, after some negotiation (and a better trade offer from another dealer) we came to what I thought was a fair price for both the trade-in and the Escape. I wanted an Escape in deep impact metallic blue which is apparently not that popular. Craig did a great job locating exactly what I wanted. The process of picking up the car was handled by Serafin and was smooth and professional. We got my phone hooked up with the Sync system and even made a test call. He went over all of the features and helped make me feel comfortable in my new car. They offered me additional warranties and body protection products, but did not put excessive pressure on me to buy. Overall, the experience was not painful at all (that's a rave from me - I hate shopping for cars) and I never felt pressured at any step of the process. They even filled the tank prior to delivery! I'd definitely buy from Fair Oaks again. More