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Fair Oaks Ford
Naperville, IL
3,151 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,151 reviews
November 27, 2022
The dealership is all the employees and the ones we worked with were very professional. Our sales representative was outstanding, very knowledgeable and also listened to any of our questions or concern worked with were very professional. Our sales representative was outstanding, very knowledgeable and also listened to any of our questions or concerns and tried to follow through on everything. More
by Donald9
November 26, 2022
Jose got my custom transit 2023 order placed this summer, and although it took a while for it to finally arrive, I'm absolutely thrilled with the vehicle. The team at Fair Oaks are great and were never push and although it took a while for it to finally arrive, I'm absolutely thrilled with the vehicle. The team at Fair Oaks are great and were never pushy. I got the exact vehicle I wanted and couldn't be happier. More
by Chris D
Employees Worked With
November 17, 2022
Wonderful place and people to do business with! Jose S, Jimmy S, and Bajes were so helpful and kind! They all know how to go that extra mile for their customers. I will recommend Fair Oaks to all I Jose S, Jimmy S, and Bajes were so helpful and kind! They all know how to go that extra mile for their customers. I will recommend Fair Oaks to all I know. And I will always be a “repeat” customer. More
by btomaszewski1056
November 14, 2022
I just bought a 2013 Lincoln mkz the sales man was helpful and my needs I recommend SERAFIN it’s a nice guy helpful and my needs I recommend SERAFIN it’s a nice guy More
by colima3
November 01, 2022
We just bought a Lincoln Aviator from Jorge in Naperville. I appreciated his support and communication throughout the entire process. He was patient and helped us review a few car/truck options, a Naperville. I appreciated his support and communication throughout the entire process. He was patient and helped us review a few car/truck options, answered all of our questions and was incredibly knowledgable on the competition. He was honest, straight forward and helpful. I strongly recommend Jorge if you are looking for a vehicle for your family! More
by maggie l
Employees Worked With
October 27, 2022
Thank you 😊 for your great sale. I'm enjoying my Lincoln Continental and my ❤️ also. I'm enjoying my Lincoln Continental and my ❤️ also. More
by agibson45
October 12, 2022
Jose Santiago was great to work with, very patient while I worked through my trade-in options and very professional throughout the whole process! I worked through my trade-in options and very professional throughout the whole process! More
by vsantoro
Employees Worked With
October 11, 2022
Factory ordered a Bronco back in February with Noel. He has been great with following up and has kept me up to date on my order. I just picked it up last week and couldn't be more happy! Big thanks to N He has been great with following up and has kept me up to date on my order. I just picked it up last week and couldn't be more happy! Big thanks to Noel! Go see him if you are interested in a factory order! More
by Happy Customer :)
Employees Worked With
October 07, 2022
Great service! We are happy with our purchase and would go back in the future! We are happy with our purchase and would go back in the future! More
by Tacjdouglas2000
Employees Worked With
September 24, 2022
Had some concerns that needed addressed ! I left a message for Jimmy to contact me and revived a prompt phone call . In which 40 min was spent to genuinely understand our concerns! I ca I left a message for Jimmy to contact me and revived a prompt phone call . In which 40 min was spent to genuinely understand our concerns! I can say he definitely cares about the customers and the dealership he runs . 2022 Nautilus More
by Redhasproblems
