Fair Oaks Ford

Excellent Service was excellent, prompt, friendly and addressed all my needs. The service department answered all my additional questions and estimates on futur Service was excellent, prompt, friendly and addressed all my needs. The service department answered all my additional questions and estimates on future repair work. Although I recently purchased a new car I didn't hesitate taking my other used cars to enjoy the service expertise . Sales staff continues to be friendly after sales and free car wash is appreciated. More

Smooth and Professional I went to Fair Oaks Ford for a transmission leak in my 2014 Ford Flex (not optimal, but it was under warranty). I called on 7/2 and was able to schedu I went to Fair Oaks Ford for a transmission leak in my 2014 Ford Flex (not optimal, but it was under warranty). I called on 7/2 and was able to schedule an appointment for first thing on 7/3, the Friday before the holiday weekend. Service was professional. Carlos was the person who helped me. I let him know that if my vehicle could not be repaired that day, I would have to come back, since I have a vacation road trip planned for the 5th. The lounge area had oranges, bananas, chocolate chip cookies, coffee (with REAL mugs), bottled water, and wi fi. I have to say I am a huge fan. It was clean and comfortable. In the end they did fix my car and I drove it away that day, which is actually not what I was expecting. I would absolutely come back. I love the idea that I can chill out and get some work done while my car is getting serviced. More

Service Dept My wife went in to have her tire looked at- we purchased the wheel and tire coverage from Ford. They wanted to charge in addition to the insurance co My wife went in to have her tire looked at- we purchased the wheel and tire coverage from Ford. They wanted to charge in addition to the insurance coverage, and their customer service and professionalism is substandard. More

New vehicle purchased quickly with superior service. Was recommended to Fair Oaks Ford personally and have been entirely pleased with the level of treatment and service with my new Transit Connect XLT. D Was recommended to Fair Oaks Ford personally and have been entirely pleased with the level of treatment and service with my new Transit Connect XLT. Despite short notice of vehicle needs and financing, Craig helped me get in a new vehicle quickly. Everyone there was professional and listened to my questions well while papers and prep were ongoing. Thank You! More

Responsive, Understanding, Professional Responded quickly to my request for service. Understood my concerns, performed service professionally. The staff was accommodating and the service ar Responded quickly to my request for service. Understood my concerns, performed service professionally. The staff was accommodating and the service area was clean bright and a fresh pot of coffee was brewing - cookies were good too!! More

Very knowledgable and not pushy. Our car salesman, Paul, spent a lot of time with us. He was patient and very knowledgable about the vehicle we were purchasing. He tried to find a v Our car salesman, Paul, spent a lot of time with us. He was patient and very knowledgable about the vehicle we were purchasing. He tried to find a vehicle that suited our needs as well as remain within the budget we had. More

New Car Purchase Recently purchased a new Ford Fusion from this dealership. I am out of state and the purchase and registration were done online and by phone. The sale Recently purchased a new Ford Fusion from this dealership. I am out of state and the purchase and registration were done online and by phone. The salesman, Craig Holsman, was excellent, and went out of his way to be sure every aspect of the purchase went smoothly and without any hitches. I have dealt with a number of dealerships and salespeople over the years and would recommend this organization and salesman without hesitation. More

Top notch dealership and service center Service reps are friendly and knowledgeable. Get you in and out for oil change in minimal time and waiting area is very clean and comfortable. Has T Service reps are friendly and knowledgeable. Get you in and out for oil change in minimal time and waiting area is very clean and comfortable. Has TV, computer bays, children's playroom, refreshments, working table areas -- everything you need to make the best use of your wait time. Always a good experience at Fair Oaks. More

Great first car experience Bought my first new car at Fair Oaks Ford, a 2015 Focus hatchback. Josh was excellent in communicating throughout the entire process. He answered al Bought my first new car at Fair Oaks Ford, a 2015 Focus hatchback. Josh was excellent in communicating throughout the entire process. He answered all the questions and even took a photo with me next to my Focus. Every person I dealt with was professional and it was an awesome experience! . More

Unfriendly customer service I went in to look at a few cars and had Serafin "help" me. You could tell he had no interest in his job. He basically gave me the keys to the car, did I went in to look at a few cars and had Serafin "help" me. You could tell he had no interest in his job. He basically gave me the keys to the car, didnt tell me anything about it and then went back to his office where I had to have someone find him to give him back the keys. I guess it worked out because I went to another dealership with excellent customer service and bought a car there. If your going to this dealer dont work with this guy!! More