Fair Oaks Ford

Professional, courteous & helpful. My salesman, Jeremy Bloom, was professional, courteous & helpful throughout the process...he was well informed about my vehicle, answering all questio My salesman, Jeremy Bloom, was professional, courteous & helpful throughout the process...he was well informed about my vehicle, answering all questions...Jeremy took the time to facilitate the transfer of insurance, and assist in other incidentals, making the process seamless...I wouldn't hesitate to recommend the dealership, and Jeremy specifically, to my family & friends. More

Consistent excellent service I purchased a vehicle from this dealership several years ago and use them for all my servicing needs. I always receive timely and excellent service. M I purchased a vehicle from this dealership several years ago and use them for all my servicing needs. I always receive timely and excellent service. My experience for many years is that they are honest in the recommendations and fair in there pricing. They have never tried to sell me on something that wasn't needed and/or they inform me when/how long I can go before specific service is needed. All the service providers are friendly and courteous and I am recognized and greeted by all. More

consistently good service I have used this dealer for years for both purchase and service. The have always treated me fairly and the service has been consistently good. I have used this dealer for years for both purchase and service. The have always treated me fairly and the service has been consistently good. More

Excellent Customer Service - Sales I had the best experience with Jake L. at Fair Oaks. After thinking I wasn't going to be able to get into the vehicle I wanted (Ford Explorer) he kep I had the best experience with Jake L. at Fair Oaks. After thinking I wasn't going to be able to get into the vehicle I wanted (Ford Explorer) he kept on it and was able to get me into the exact vehicle at the right price! You can't ask for a better sales person. Every member of the Fair Oaks staff I encountered was great. I will be back when it's time to purchase my new vehicle! More

Great Service, Great Car! I purchased a brand new 2015 Ford Escape Titanium yesterday from Pam at Fair Oaks Ford and had the most wonderful experience! It was my first time buy I purchased a brand new 2015 Ford Escape Titanium yesterday from Pam at Fair Oaks Ford and had the most wonderful experience! It was my first time buying a brand new car on my own, and she was so great to work with (as was everyone else there). She had the answers to all my questions, walked me through everything - even set up my iPhone to synch to my Escape's system! When I went in today to drop off the final check, she was able to answer any other questions I'd thought of overnight. I would certainly recommend this dealership, and Pam, to anyone looking to purchase a car! More

"Great Team" It was a pleasure to feel the sense of pride that everyone at Fair Oaks Ford has in their sales and service departments.. The whole buying experience It was a pleasure to feel the sense of pride that everyone at Fair Oaks Ford has in their sales and service departments.. The whole buying experience for us was like a breath of fresh air. We love the car we purchased and very happy with Denver and Josh who helped us through the process. "Kudos" to this dealership and we would definitely recommend Fair Oaks Ford. More

Great experience Service with quick, professional and reasonably priced. Free coffee and cookies, clean shop. They did a great job explaining what needed to be done, Service with quick, professional and reasonably priced. Free coffee and cookies, clean shop. They did a great job explaining what needed to be done, and weren't pushy with extras. More

"Safe and Secure" I arrived at Fair Oaks Ford/Lincoln around 2:30pm, with my 2007 Lincoln MKX (which I had purchased there). I was bringing my car in to get "The Works" I arrived at Fair Oaks Ford/Lincoln around 2:30pm, with my 2007 Lincoln MKX (which I had purchased there). I was bringing my car in to get "The Works" and they told me that I did not need an appointment, just show up. They took my car in right away. I also asked them about a recent recall on my car. They checked on that for me as well, reassured me that my car was safe and that I would be notified on any updates on that recall. They found that I needed a new air filter and a power steering flush. So when I asked them if I could see it, they brought me into the service center and the mechanic showed me exactly what they meant. I was very pleased that they made me aware of these issues and were willing to show and explain it all to me. During the tire rotation they found that my "front Sway Bar Links" were in bad shape and one side was completely broken. They showed that to me as well and it was surely broken. I was very pleased they found it and had the time to fix/replace that for me. I live in Chicago and have to drive pretty far to go to this dealer. So I'm grateful that Fair Oaks has a very comfortable and large waiting area for their customers to wait for their car. The room has a TV, computers and WiFi, tables/chairs, some lounge chairs, a kids playroom, drinks and treats. I had my computer with me and there were stores nearby, so my wait went by quickly. The service representative Dave, was very professional and attentive. He answered all my questions and gave me the specials and rebates that applied to me. They even washed my car when finished. Even though I didn't expect the extra work that my car needed, I was glad they addressed it all and were able to fix it on the spot, in that one visit. I was very happy with the service. It's important to me to know I'm driving a safe and secure car. I drive on long trips and I am confident my car is in excellent working order. Thanks Fair Oaks Ford. More

Great Service Very pleased with overall buying & service experience. All of staff I have dealt with have been very helpful & professional. Would definately buy from Very pleased with overall buying & service experience. All of staff I have dealt with have been very helpful & professional. Would definately buy from them again. More

Easy Peasy My car required a recall so I called to make an appt. Carlos scheduled my appointment at a convenient time for me. Upon arriving at Fair Oaks, Frank My car required a recall so I called to make an appt. Carlos scheduled my appointment at a convenient time for me. Upon arriving at Fair Oaks, Frank checked me in right away, called for the shuttle to take me home and in less than 5 minutes, I was on my way. The recall work was completed before the promised 2 hours! When I returned to pick up my car, Frank greeted me right away and pulled my freshly washed car around out front and wished me a Happy 4th of July weekend. More