Fair Oaks Ford

New Car Purchase I had a wonderful experience when purchasing my new MKX from Fair Oaks. Paul and Craig made a great team to assist me in making the purchase, even fi I had a wonderful experience when purchasing my new MKX from Fair Oaks. Paul and Craig made a great team to assist me in making the purchase, even finding a rebate through my insurance company I wasn't aware of. Everything was quick and smooth. I highly recommend going to see either of these gentlemen for your next purchase. More

Service Excellent service and courteous service. Have always experienced great service. Service writer was Dave Wargo, could not have been nicer. Great compa Excellent service and courteous service. Have always experienced great service. Service writer was Dave Wargo, could not have been nicer. Great company to deal with. More

Care and Concern As a contentious car buyer I went in with research and had my choices down to just two models. Craig listened to not only my researched ideas but also As a contentious car buyer I went in with research and had my choices down to just two models. Craig listened to not only my researched ideas but also my reasons for making those plans, he walked me though the reality of what I had been looking at online and was very knowledgeable about the pros and cons of each model I brought up. He did not make me feel like it was inconvenient to test drive a car but really a need to feel and make the right choice. Once I had picked a car Robert and Jeff did a wonderful job helping me understand the packages offered and the warranties. They made the finance and aftermarket understandable and patiently answered my questions. And as I got ready to drive off with my new car Serafin graciously helped me understand the bells, whistles, and tech that was included. Each one went above and beyond to make me feel comfortable and cared for. Thank you each! More

SuperDealership Always found a knowledgeable Sales, Parts and Service Department representative. Great, helpful, people. Our family has bought several cars from t Always found a knowledgeable Sales, Parts and Service Department representative. Great, helpful, people. Our family has bought several cars from them over the years. We have recommended them to friends, family and many others. More

2010 Ford Ranger Action is stronger than words. Simply put, was treated properly from drop-off to pick-up. Would gladly return for more service if needed. Highly an Action is stronger than words. Simply put, was treated properly from drop-off to pick-up. Would gladly return for more service if needed. Highly and Strongly recommended... More

Extremely easy to work with, trustworthy. We have been using Fair Oaks Ford service for about 3 yrs for our 2007 Focus and 2000 Windstar. Because of the age of the minivan we have been in 4-5 We have been using Fair Oaks Ford service for about 3 yrs for our 2007 Focus and 2000 Windstar. Because of the age of the minivan we have been in 4-5 times for major service and several more times for routine maintenance. I am always impressed by their professionalism and fair play. Having been disappointed over the years and feeling taken advantage of by other dealers I have never had that sense at Fair Oaks. They have always finished the job for the amount estimated, and several times lower, have been open to negotiation a bit, and always completed the work in the promised time frame. The waiting room is very neat and professional with work spaces, and snacks. To be frank, I actually don't stress out about going there, and either does my wife. We usualy ask for Dave Wargo. Wayne does the actual work on the car, and does great work. So why then only 4 stars? Well you have to leave them something to strive to reach, and price can always be 20% (5th star) lower. More

Karl is good Manager - Whenever I visit this place he is always there for my every answer I visit this place for last 2 years - nice service love it- Whenever I visit this place he is always there for my every answer I visit this place for last 2 years - nice service love it- More

Always get a great deal After experiencing poor customer service from the Ford dealers in the NW suburubs (Chicago), I went to Naperville to service my husband's Escape and p After experiencing poor customer service from the Ford dealers in the NW suburubs (Chicago), I went to Naperville to service my husband's Escape and purchase a new Fusion for myself. We ended up recommending a Focus for my father. So they are our Go-to dealership. We always talk to John Mazurek in service and Jeremy Bloom (super patient btw) in sales. More

Fair Oaks Ford-Lincoln Inc always gets 5 stars! I give Fair Oaks service department 5 stars because they are a first-class organization. From simple oil changes to any other service-related issues, I give Fair Oaks service department 5 stars because they are a first-class organization. From simple oil changes to any other service-related issues, I know it will be handled professionally and without additional visits needed. I trust Fair Oaks and their work! More

Always good service I am always satisfied with the service I receive at Fair Oaks. The customer service is excellent. They make sure I understand what needs to be done. I am always satisfied with the service I receive at Fair Oaks. The customer service is excellent. They make sure I understand what needs to be done. I wish there was a oil change only bay that would take less than an hour. More