Fair Oaks Ford

Great buying experience I emailed Fair Oaks Ford looking for a quote on a Ford Fusion. I wanted everything via email and didn't want to talk to go into the dealership or talk I emailed Fair Oaks Ford looking for a quote on a Ford Fusion. I wanted everything via email and didn't want to talk to go into the dealership or talk to someone on the phone to negotiate. Craig Holsman got back to back to me immediately with an aggressive price that could not be beat. He located my vehicle for delivery within a day. I was in and out of the dealership within 90 min. This was a stress free transaction and I recommend Fair Oaks Ford in Naperville for anyone looking for a new car. More

Top Notch Professionalism I started looking for a new car long before I met Craig Holsman of Fair Oaks Ford in Naperville. I searched through all the "tips" and "do's and dont I started looking for a new car long before I met Craig Holsman of Fair Oaks Ford in Naperville. I searched through all the "tips" and "do's and dont's" of car buying on the web and I was feeling confident about what to expect, after all this wasn't my first new car purchase. However, what I wasn't ready for was the level of true professionalism and even a sense of partnership and gratitude that I had never felt before while shopping for a car. Craig had to do some serious digging to find the car I wanted, made a trade, sent the driver to pick it up and he kept me in the loop throughout the entire process. No tricks, no gimmicks, and no upsekng. Only true understanding for what I really wanted in a new car, at a great value. Without any hesitation I recommend Craig Holsman and the entire staff at Fair Oaks Ford and Lincoln in Naperville on the basis of honesty, professionalism and hard work! More

Routine Service I continue to use Fair Oaks for servicing my Milan because I know Dave Wargo will monitor my service schedule to assure all important areas are proper I continue to use Fair Oaks for servicing my Milan because I know Dave Wargo will monitor my service schedule to assure all important areas are properly protected. More

Regularly scheduled maintenance I had my 2012 Ford Edge serviced by Fair Oaks Ford in Naperville for the regularly scheduled maintenance which include oil change, oil filter change, I had my 2012 Ford Edge serviced by Fair Oaks Ford in Naperville for the regularly scheduled maintenance which include oil change, oil filter change, tire check, tire rotation and fluid top off. It has been my practice in the past to perform these items myself. I am planning a driving vacation and wanted the service to be completed before my departure. I went to do my car preparation before I left and found that the dealer had completed all the maintenance items I normally preform. Their service was prompt, courteous and complete. Thanks for a great job at a reasonable price. More

I would recommend Fair Oaks Ford to everyone The staff from Fair Oaks Ford, from Kevin,sales to Bob and Karl made the hole process of trading in a vehicle to buying a new vehicle a great experien The staff from Fair Oaks Ford, from Kevin,sales to Bob and Karl made the hole process of trading in a vehicle to buying a new vehicle a great experience. Very easy people to work with. More

Regular Maintenance There were no problems with the service other than needing a new air filter. The service rep let me about it before having it done...I appreciated th There were no problems with the service other than needing a new air filter. The service rep let me about it before having it done...I appreciated that. My only comment is that for "just" an oil change, the charge is $47; if you have "The Works" done, it's $39.95. Plus any coupon discount cannot be applied to "The Works"; even a $10 coupon off for a regular oil change is not advantageous vs. "The Works". I think having just an oil change should be a lot less; other places charge $19.95 (basic - no synthetic). More

Great Dealership Had a good experience at this dealership. We bought a new Ford Edge. Ryan was great, made it easy to get into the new vehicle. I would buy from Fai Had a good experience at this dealership. We bought a new Ford Edge. Ryan was great, made it easy to get into the new vehicle. I would buy from Fair Oaks Ford again. More

Helpful and Honest During a horrific in-person experience with Packey Webb Ford, I called Fair Oaks Ford. I explained the incompetence of Packey Webb and said I needed a During a horrific in-person experience with Packey Webb Ford, I called Fair Oaks Ford. I explained the incompetence of Packey Webb and said I needed a White Ford Escape. Over the phone I had a better experience with Fair Oaks and was given a better price. 1-hour later I walked into Fair Oaks, was greeted by Pam Hammersmith and my Escape was there. Pam made sure we were treated well and I left driving the Escape. Thanks Pam. Thanks Fair Oaks. More

Ford Service They always take great care of my 2014 Fusion Hybrid in a timely and professional manner. They are friendly and I always feel they are making a prior They always take great care of my 2014 Fusion Hybrid in a timely and professional manner. They are friendly and I always feel they are making a priority to take my vehicle. More

Excellent experience We liked the Focus ST and the Mustang and finally decided on the Mustang. It's a lot of car for the money. Jeremy provided all the details on both car We liked the Focus ST and the Mustang and finally decided on the Mustang. It's a lot of car for the money. Jeremy provided all the details on both cars and made our decision pretty easy. He found the car we wanted in no time. When we picked up the car, Jeremy went over all the bells and whistles and even set up the bluetooth to my phone. Everyone at Fair Oaks is nice to deal with and straight forward. Thanks everyone! More