Fair Oaks Ford

Oil change and Air Bag Recall The service for the oil change and air bag recall were great. The only issue I had was as a courtesy there is a car wash afterwards and that was poor The service for the oil change and air bag recall were great. The only issue I had was as a courtesy there is a car wash afterwards and that was poorly done. My car looked the same as it went in. More

super service with joe mayer Joe Mayer was excellent in trying to correct a vibration problem on my 2015 Mustang GT-- Joe also had Mark H ride with me to experience the problem I Joe Mayer was excellent in trying to correct a vibration problem on my 2015 Mustang GT-- Joe also had Mark H ride with me to experience the problem I was having--everyone in the sercice dept was very professional--will look forward to future servicing of my new car!! More

Great service from Fair Oaks Ford and Craig Holsman I recently purchased a 2016 Ford Fusion from Fair Oaks Ford in Naperville, IL. Internet Salesman Craig Holsman was very helpful, and, when we realized I recently purchased a 2016 Ford Fusion from Fair Oaks Ford in Naperville, IL. Internet Salesman Craig Holsman was very helpful, and, when we realized that there was not a Fusion on the Fair Oaks lot which had the features I wanted at a price that I was willing to pay, he was able to find one at a dealer in a neighboring state. We negotiated what I considered to be an attractive purchase price for me, and he then acquired that vehicle and had it delivered to Fair Oaks by the next day. I returned to Fair Oaks the following day and we completed the purchase. Craig had to leave after the paper work had been completed, and his associate, salesman Jake Lambert very patiently tried to teach this old man how to use the "gee whizz" gadgets that new cars have these days. Both men were great, and I highly recommend Fair Oaks Ford. More

Great experience. Jim kalcic and Jeremey Bloom made this purchase smooth. No hassles. Very knowledgable and professional. Would highly recommend to anyone looking to p Jim kalcic and Jeremey Bloom made this purchase smooth. No hassles. Very knowledgable and professional. Would highly recommend to anyone looking to purchase a new or used vehicle. More

Excellent, Professional Service The service department quickly and professionally took care of my automotive needs. They answered and addressed all of the questions and concerns that The service department quickly and professionally took care of my automotive needs. They answered and addressed all of the questions and concerns that I had. I definitely recommend their service department. More

Service I have owned my Ford Expedition for 13 years. Fair Oaks has kept it running with their excellent service. Thank you Fair Oaks in Naperville. I have owned my Ford Expedition for 13 years. Fair Oaks has kept it running with their excellent service. Thank you Fair Oaks in Naperville. More

F150 service Brought my F150 in for service at 8:30, I wanted it back by noon and it was done in less than an hour. great people to deal with. Brought my F150 in for service at 8:30, I wanted it back by noon and it was done in less than an hour. great people to deal with. More

Positive car buying experience in all interactions, friendly, helpful, authentic staff; made the decision to buy from them easy, even though it was not a ford product. Jeremy is a in all interactions, friendly, helpful, authentic staff; made the decision to buy from them easy, even though it was not a ford product. Jeremy is an asset to your sales staff. More

Wonderful Experience Fair Oaks was great to work with. We went and bought a used vehicle. They worked with us to do our own trade in. They helped us get to the amount we f Fair Oaks was great to work with. We went and bought a used vehicle. They worked with us to do our own trade in. They helped us get to the amount we felt most comfortable with. Their facility is just fantastic. We had our three young children with us. They had movies and a little activity center for them to use. Plus they had complimentary snacks and drinks which really helped keep the kids occupied while we finished up all of the important paperwork. Thank you Fair Oaks. More

Good job First time user. Friendly and efficient. Joe gave me update on how to service the car. Got a call in the time frame that was specified. First time user. Friendly and efficient. Joe gave me update on how to service the car. Got a call in the time frame that was specified. More