Fair Oaks Ford

Great Experience! I was looking to trade in my 2006 F-150 and purchase a new 2015 F-150. Craig Holsman responded to my inquiry from their website within 24 hours and be I was looking to trade in my 2006 F-150 and purchase a new 2015 F-150. Craig Holsman responded to my inquiry from their website within 24 hours and began helping me find my new truck immediately. Craig worked diligently to help me find just the right truck based on my needs. Jeremy Bloom partnered with Craig to assist during the buying process and was there to answer my questions and make my experience of purchasing a new vehicle a great one! When making my decisions about additional accessories and options during the sale Robert Wojtan helped guide us and kept my wife and I laughing the whole time. If you are looking for a new car go see Craig, Jeremy, and Robert! More

Love my Mustang! Everyone at Fair Oaks was Great! Started my experience online with Craig and it went great! Everyone there was super helpful and really nice. Finished Everyone at Fair Oaks was Great! Started my experience online with Craig and it went great! Everyone there was super helpful and really nice. Finished the day with Jose, another great guy! Trying to talk my husband into a new car and will bring him to Fair Oaks! More

Great experience, best salesman ever HAD A GREAT EXPERIENCE,MAINLY DUE TO JEREMY BLOOM, HE IS VERY KNOWLEDEGABLE,ALWAYS WILLING TO ANSWER QUESTIONS, HELP WHEN MY CAR IS IN FOR SERVICE, AN HAD A GREAT EXPERIENCE,MAINLY DUE TO JEREMY BLOOM, HE IS VERY KNOWLEDEGABLE,ALWAYS WILLING TO ANSWER QUESTIONS, HELP WHEN MY CAR IS IN FOR SERVICE, AND IS ALWAYS AVAILABLE WHEN I NEED HIM. More

Great Experience We have been looking for another car and was referred to Fair Oaks and was thrilled with the service and attention we received. Pam was wonderful. No We have been looking for another car and was referred to Fair Oaks and was thrilled with the service and attention we received. Pam was wonderful. No games or BS that we had experienced with other dealerships. She was straight forward and worked with us get the car we wanted. We will be back for our next car in the near future. More

OUTSTANDING Customer Service; Customer for 10+ years For over a decade I have been coming to THIS dealership and ONLY this dealership. I moved into the area back in 2005; back then I was bringing in my For over a decade I have been coming to THIS dealership and ONLY this dealership. I moved into the area back in 2005; back then I was bringing in my graduate-school mobile, a 1994 Mercury Topaz(!), in for service. Even over a decade ago, Dave Wargo (service) would take the time explain everything to me (and my dad!) so I could understand the service that was needed on my old car. Once I could afford a new car, in late 2007, I purchased my FIRST new car at this dealership, a 2008 Mercury Mariner. I brought my car into this dealership for all of my maintenance throughout the four years or so I owned the car. Never was I disappointed. In 2012, I leased my first Lincoln (a 2013 MKX) from Jeremy Bloom. I remember back then he took the time to allow me to drive around in both the new Ford Escapes and the Lincoln MKX's to make sure that I was making the right decision (as Mercury was no longer then). Last month, I traded in my old lease for a new one, a 2016 MKX. I made sure that I could make an appointment with Jeremy, since he made my car-buying experience such a good one. Jeremy spent the good part of the day to make sure that I was getting exactly the car that I wanted... NEVER did I feel pressure to buy something that I didn't want to, or spend my money on a package/addition that wasn't needed. I was upfront with him on what I could afford, and he was very clear about the different packages available for the MKX and how each of those additions would impact what I needed to provide up front and my monthly lease payment. I feel the Jeremy was willing to do whatever he could to make sure that I would have the car that would keep me happy... even if it meant locating a car at another dealership. That day I ended up driving my new car off the lot, completely happy with my decision. It's now been a month and a half that I've had the car, and I still remain very satisfied. Since I chose to return to Fair Oaks, I know exactly what to expect: a team of employees working together to help me have the best car-buying and effortless maintenance throughout the lifetime of my lease. In late 2018 I know that I will back to this exact dealership for my next lease. I could not imagine going elsewhere. More

My second car purchase at fair oaks Ford Craig in sales and the rest of the staff at fair oaks Ford are great to work with. This was my second purchase in two years. No surprises or disappoin Craig in sales and the rest of the staff at fair oaks Ford are great to work with. This was my second purchase in two years. No surprises or disappointments. More

Great Service and Sales Department We had a fantastic experience buying our first Ford with Jeremy B! There was no pressure and he was friendly, personable and very knowledgeable. We We had a fantastic experience buying our first Ford with Jeremy B! There was no pressure and he was friendly, personable and very knowledgeable. We have also had excellent service from Joe M. after bringing our car in for routine check ups! We highly recommend this group! More

Great customer service Regular oil service and checkup. The service manager did great job selecting the best replacement tires for the 2013 Escape. All done very quickly and Regular oil service and checkup. The service manager did great job selecting the best replacement tires for the 2013 Escape. All done very quickly and staff is very friendly! More

Fair price I feel I received a fair price for a vehicle I wanted with a minimum of dealer nonsense. Craig Holsman seemed very straightforward and to the point wi I feel I received a fair price for a vehicle I wanted with a minimum of dealer nonsense. Craig Holsman seemed very straightforward and to the point without the regular make believe haggling. While the price may not have been the very best price, I feel I received a fair price as the dealer is there to make money and I paid what I was willing to for that particular vehicle. There was an issue with the car as far as some blemishes on the moulding when we came to pick it up, and Serafin Castelan did get it taken care of. Nice job. Might have purchased an ESP if it wasn't so expensive. More

Excellent service department I've been bringing my Ford Crown Victoria to fair oaks since I inherited the car from my late father-in-law. Although the car is somewhat "vintage" an I've been bringing my Ford Crown Victoria to fair oaks since I inherited the car from my late father-in-law. Although the car is somewhat "vintage" and was not purchased from them the Fair Oaks team has treated it like a brand-new new car and has treated me as a valued customer. I have never had a problem with any service they have performed and I am happy to give them my highest recommendation. More