Fair Oaks Ford

New 2017 Mkz Hybrid After fighting with Bob Rohrman Schaumburg Kia for 18 weeks and being treated like s***for a simple clerical error, and being a REPEAT CUSTOMER, I ha After fighting with Bob Rohrman Schaumburg Kia for 18 weeks and being treated like s***for a simple clerical error, and being a REPEAT CUSTOMER, I have had enough. The people at Fair Oaks treated us like family from the first steps into the dealership until our final steps into our new lincoln. Gio our salesman was very helpful and answered every question we had. There was no pressure to buy. We left and went to dinner to discuss our future purchase. I called Gio to counter offer their offer and we ended up agreeing half way between. I am extremely happy with our purchase and definitely would purchase another vehicle from them in the future. More

New MKX Totally relaxed and wonderful experience. Employees are all very friendly and helpful. They all made us feel like we had been long time friends and cu Totally relaxed and wonderful experience. Employees are all very friendly and helpful. They all made us feel like we had been long time friends and customers. More

Trasparent, Straightforward, Prompt Communication If you have dealt with many dealerships in looking for a new vehicle on-line, you know that there are different ways of doing business. Some may not If you have dealt with many dealerships in looking for a new vehicle on-line, you know that there are different ways of doing business. Some may not want to give you a price until you come in to the dealership, some may delay getting back to you if they are not convinced you are ready to buy, some will hold back information hoping you have not done your homework. I bought a new car from Craig and Fair Oaks because he was transparent, straightforward, and prompt in his communications. Today, where you have all the information at your fingertips and the ability buy from home, why would you do business in any other way? Save yourself the headache of the other ways people do business and contact Craig. He'll make it easy to buy. Steve (Credit) and Jose (Customer Service) were good to work with too. More

2013 Certified Pre-Owned I had a fantastic experience with Fair Oaks Ford all around. Craig and Dan were fantastic to work with. They were both very up front and professiona I had a fantastic experience with Fair Oaks Ford all around. Craig and Dan were fantastic to work with. They were both very up front and professional. Everyone in the dealership is outgoing, and makes you feel at home right away. They took pride in the car that they sold me, and made sure that everything was up to my standards, along with their standards they have for themselves and their business. I would highly recommend their services, and would definitely return for my next purchase. More

Fair Oaks ford in Naperville IL Fair Oaks personnel are very friendly, answered all questions, no high pressure, good test drive. Showed and explained all of the features of the car. Fair Oaks personnel are very friendly, answered all questions, no high pressure, good test drive. Showed and explained all of the features of the car. Reviewed all of the options and paperwork. This is the 2nd car we purchased for Fair Oaks. The purchase was quick and easy. More

Great experience We leased a new Escape from them, and had a great experience with all involved. Craig and Pam were great to work with, and everyone there had a greeti We leased a new Escape from them, and had a great experience with all involved. Craig and Pam were great to work with, and everyone there had a greeting and smile. More

One of the best car buying experiences ever !!!!! My visit to Fair Oaks Ford was as pleasant and stress free as one would want, John, Derek, Bob, and Steve made my truck purchase, which was already be My visit to Fair Oaks Ford was as pleasant and stress free as one would want, John, Derek, Bob, and Steve made my truck purchase, which was already being made in a stressful situation, a pleasant and enjoyable purchase. It was a happy day pulling away with a new truck, no buyers remorse, just pure happiness More

Worth Listening & Positive Result Fair Oaks Ford-Lincoln participates in the Costco Auto Buyers Program. I had actually found another dealer that did as well and had an F150 spec'd th Fair Oaks Ford-Lincoln participates in the Costco Auto Buyers Program. I had actually found another dealer that did as well and had an F150 spec'd the way I wanted. Craig Holsman from Fair Oaks called and my initial response was that I felt that, "I could do better" working with a dealer who had the vehicle that I wanted sitting on their lot as opposed to Fair Oaks who did not. Craig said that was not necessarily the case and asked to give him shot. Long-story short, I am very happy that I did! In the end, I ended up with a Truck perfectly spec'd and at a better net price than the other dealer! Gio Pino assisted with closing and delivery and did an excellent job explaining all of the features. I'd give them 5-Stars; however, when reviewing my closing paperwork the numbers were off; am due about $15. This said, I am confident that the error will be rectified and would still recommend the dealership to friends and family. More

Great customer service Pam Hammersmith was wonderful to work with at Fair Oaks Ford Lincoln. She not only has complete knowledge of the cars she is selling, but also has am Pam Hammersmith was wonderful to work with at Fair Oaks Ford Lincoln. She not only has complete knowledge of the cars she is selling, but also has amazing patience with customers like ourselves who took forever to make up our minds!! She always followed through on whatever we were asking her about, and she got us the exact car we wanted. Thanks, Pam. Kay and Whitey More

Great customer service! The pricing was up front and accurate, if not a little hard to follow. Everyone was very professional! This dealership stresses customer service and e The pricing was up front and accurate, if not a little hard to follow. Everyone was very professional! This dealership stresses customer service and everyone treated me with respect and honesty, Thanks, Craig, Steve, Geo and Bob. They will deal with you on pricing of options! More