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Fair Oaks Ford

Naperville, IL

4.7
3,181 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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2055 W Ogden Ave

Naperville, IL

60540

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Showing 3,181 reviews

August 17, 2017

Complicated transaction was perfect I wanted to lease a very specific MKC model. There was only ONE car configured the way I wanted it but it was located in Florida. I tried working a c More

by Jim in BN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Holsman, Brandon Caudill, Steve Squillo
Aug 22, 2017 -

Fair Oaks Ford responded

Jim, Thank you, thank you, thank you! We appreciate your excellent review, and more than that, we appreciate your placing your trust in us to assist you. Thank you for giving us the opportunity to impress you! We're so glad that we were able to help you get what you wanted, and we hope that you're enjoying your new MKZ. If you need anything, never hesitate to give us a call. We are always at your service. Thank you again, and take care!

August 16, 2017

Quick and stress free Before going in person for a test drive, I emailed with Craig in internet sales. Once I was good on a price, I went in to meet with Louis. It was a lo More

by Mary
Recommend Dealer
Yes
Employees Worked With
Louis Macias
Aug 22, 2017 -

Fair Oaks Ford responded

Mary, We're so glad that you gave us an opportunity to impress you, and that we succeeded! We love to read reviews like yours, and we appreciate that you took the time to let us know about your experience. Thank you! Please enjoy your new vehicle safely, and let us know if you have any questions at all. We are always at your service. Take care!

August 14, 2017

Low Pressure and knowledgeable sales person Vince and team were great to work with. Really enjoyed talking with Matt also, he answered every question and created a great experience. Additionall More

by F250
Recommend Dealer
Yes
Employees Worked With
Matt Kramer, Vince Kerber
Aug 22, 2017 -

Fair Oaks Ford responded

Thanks so much for your review, and for giving us the opportunity to work with you. We appreciate it! We're glad that we were able to help you find what you were looking for. Great taste in that F250! If you need anything at all, or have any questions, we are always at your service. Call or stop by anytime. We look forward to seeing you around for oil changes and scheduled maintenance--take care, and thank you again!

August 14, 2017

Doing business with Fair Oaks Ford was a pleasure My husband and I have bought/leased numerous cars from Fair Oaks Ford. Most recently a Ford Explorer. Pam and John make it so easy and don't pressur More

by Karen Bojak
Recommend Dealer
Yes
Employees Worked With
Other Employees : John
Aug 22, 2017 -

Fair Oaks Ford responded

Karen, Thank you so much for your loyalty to Fair Oaks, we appreciate it. It is always a pleasure when you and your husband come in! Thank you, also, for taking the time to write a review. We very much appreciate it. We hope you enjoy your new Explorer, and we look forward to seeing you around for oil changes and scheduled maintenance. If you have any questions at all, please never hesitate to call or stop in. We are at your service. Thank you again, and take care!

August 14, 2017

Great Customer Service without the pressure! Brandon was extremely patient with me as I test drove several cars, answered all my questions and worked to find the deal that made sense for me. More

by Katki702
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Caudill
Aug 22, 2017 -

Fair Oaks Ford responded

Thank you so much for your kind review--we appreciate it! We're so glad that Brandon was able to assist you in finding what you wanted at a price you felt was fair. We also appreciate your business! We wish you nothing but safety and enjoyment in your new vehicle, and we thank you again for taking the time to write a review. If you have any questions at all about your new car, please do not hesitate to call or stop in. We are always at your service. Take care!

August 14, 2017

"Great Customer Service and not pressured" Gio was very knowledgeable of the product we were buying. He was attentive but not pushy and the staff did not pressure us to buy until we were ready. More

by fvpt2011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gio Pina, Steve Zeiter
Aug 22, 2017 -

Fair Oaks Ford responded

We are so glad that you felt that you had a great, no-pressure buying experience with us, and that you took the time to write a review about it. Thank you! Yours is exactly the type of experience we want all of our customers to have, and we're very glad that we're succeeding in the eyes of our customers. We wish you nothing but safety and enjoyment in your new vehicle, and we look forward to seeing you around for oil changes and scheduled maintenance. Thank you again, and take care!

August 12, 2017

Great Experience We have been dealing with Fair Oaks Ford Lincoln for many years. Today we leased a new Lincoln. Our experience was outstanding. John Krajnovich and More

by maryann123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Krajnovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norm Zienty, Owner
Aug 22, 2017 -

Fair Oaks Ford responded

Maryann, It is always our pleasure to assist a longtime customer, and we're truly appreciative of your loyalty to Fair Oaks. We hope you enjoy every moment in your new Lincoln! Thank you for taking the time to write such a kind review. We look forward to seeing you in the future as needed for oil changes and scheduled maintenance. Never hesitate, should you need anything, to call or stop in. We are at your service. Thank you again, and take care!

August 10, 2017

Best car experience yet Vince and the entire team at fair oaks ford were incredible helpful and great to work with. This was the easiest car buying experience we've ever had More

by Sammyg1884
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Krajnovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Squillo, Vince Kerber
Aug 22, 2017 -

Fair Oaks Ford responded

Sammy, Thank you so much for giving us the chance to help you get into your dream car! We're thrilled that you came to us, and we appreciate your kindness in taking the time to write a review. We couldn't ask for a better experience, or nicer people to do business with. Should you need anything at all, or have any questions, never hesitate to call or stop in at any time. We are at your service. We wish you much safety and enjoyment in your new ride--thank you again, and take care!

August 10, 2017

2nd go-around with FO Ford-Lincoln I leased a car a few years ago with Fair Oaks Ford. My initial experience with them was a positive one, and so was my second one! I dealt with Pam Ham More

by mkwiat09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2017 -

Fair Oaks Ford responded

Many thanks for not only your continued loyalty to Fair Oaks, but also for your kind review. We appreciate the time you took to let us know of your great experience with Pam. Yours is precisely the experience that we strive for with each of our customers, and it's gratifying to know that we're succeeding. We are always at your service. Please do not hesitate to call or stop in if you have any questions at all. We wish you nothing but safety and enjoyment in your new vehicle, and we look forward to seeing you around for oil changes and scheduled maintenance. Take care, and thank you again!

August 10, 2017

I keep coming back! We have purchased several vehicles at this location, both new and used. Our experience with Sales and Service has been very good. John and Tony in S More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Mazurek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony, Gio Pina
Aug 22, 2017 -

Fair Oaks Ford responded

Bob, Thanks so much for your loyalty to Fair Oaks, and for the opportunity to work with you and your family again. We appreciate the time you have taken to write a review about your experience! We're glad that you're pleased with your purchase. Should you have any follow up questions, please know we are always at your service. Never hesitate to call or stop in at any time. Please enjoy your new vehicle safely, and we look forward to seeing you for oil changes and scheduled maintenance as needed. Take care!

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