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Fair Oaks Ford

Naperville, IL

4.7
3,181 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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2055 W Ogden Ave

Naperville, IL

60540

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Showing 3,181 reviews

September 02, 2017

Great Dealership!! Clint was our sales rep and he made it very easy to get the car. We were able to test drive as much as we want and the process was very smooth. More

by amanda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint Schreiber
Sep 11, 2017 -

Fair Oaks Ford responded

Amanda, Thank you so much for taking the time to write a review about your experience here at Fair Oaks, we appreciate it! We are so pleased that you felt well taken care of, that's our aim for all of our customers! We wish you much safety and enjoyment in your new vehicle, and we look forward to seeing you around for oil changes and scheduled maintenance. Thank you again, and take care!

September 02, 2017

One of the best, with the least stress I went into Fair Oaks to talk about my options in my lease ending. I worked with Pam and couldn't feel more lucky. She was so friendly and caring, it More

by Neawalston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2017 -

Fair Oaks Ford responded

First, thank you so much for taking the time to write a review about your experience, we very much appreciate it! We also thank you for giving us the opportunity to earn your business--we're thrilled that you had such an incredible experience with Pam. She is one of our best, and we love to hear that you felt that way as well. If you need anything at all, please know that our service does not stop at purchase. Call or stop in anytime with questions, and we'll take care of you. We look forward to seeing you around for oil changes and scheduled maintenance--take care!

September 01, 2017

A Great Team Effort We saw online a Ford Explorer that was equipped how we wanted and a dollar amount in our price range. We went to Fair Oaks but that particular Explor More

by Phyllis S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Santiago, Clint Schreiber, Steve Squillo, Steve Zeiter
Sep 11, 2017 -

Fair Oaks Ford responded

Phyllis, Thank you so much for giving us the opportunity to work with you on your purchase. We're so thrilled that you are pleased with the price and the experience that you had. We couldn't ask for more. We also thank you for your kindness in taking the time to write a review. We look forward to seeing you around for oil changes and scheduled maintenance. Should you have any questions at all, never hesitate to call or stop in. We are always at your service. Thank you again, and take care!

September 01, 2017

1st time Lincoln buyer After owning European and Japanese luxury vehicles I decided on exploring an American Manufacturer and found that Lincoln blows the doors off them! More

by ebreeze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Serafin Castelan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazurek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Holsman, Clint Schreiber, Brandon Caudill, Steve Squillo, Steve Zeiter
Sep 11, 2017 -

Fair Oaks Ford responded

You made an amazing choice in your new Lincoln, and we look forward to hearing your feedback on how you're enjoying your new car! Thank you for allowing us the opportunity to earn your business. It's always a pleasure to be able to highlight the unbeatable features of the Lincoln! Should you have any questions or need anything at all, please don't hesitate to call or stop in. We are always at your service. Thank you again, and take care!

September 01, 2017

Happy to deal with as they were straight forward Craig and Serafin were great to deal with, worked very well in tandem, kept me in the loop all the way, to make sure the promised product was delivere More

by Escape3peat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Serafin Castelan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Holsman, Steve Squillo
Sep 11, 2017 -

Fair Oaks Ford responded

Congratulations on your new Escape, and thank you for allowing us the opportunity to earn your business. We appreciate it! We wish you much safety and enjoyment in your new vehicle, and we look forward to seeing you around for oil changes and scheduled maintenance. Thank you again, and take care!

September 01, 2017

Great dealership!! Vince was our sales person and he was AMAZING!!!! The envornment was so welcoming and made it a breeze purchasing our Lincoln MKC. Vince even came in More

by Ashlei Caccamise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince Kerber
Sep 11, 2017 -

Fair Oaks Ford responded

We're thrilled that you had such a great experience purchasing your new Lincoln--thank you for allowing us the opportunity to work with you! We couldn't ask for better feedback, and we thank you for taking the time to write a review. Should you need anything at all, have any questions, please don't hesitate to call or stop in. We are always at your service. Thank you again, and take care!

August 30, 2017

Honest and fair! If I had to single out any employee that I dealt with at Fair Oaks Ford it would be Craig Holsman. I had been researching my purchase for the last 6 More

by Jesse L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Caudill, Steve Squillo, Bob Wojtan, Craig Holsman, Brandon Caudill, Steve Squillo
Sep 04, 2017 -

Fair Oaks Ford responded

Jesse, Thank you for your thoughtful review of your experience with Fair Oaks, and specifically with Craig. We feel very lucky to have him, and you're absolutely right--he is an asset to our organization! Thanks for giving us the opportunity to earn your business, and should you have any questions at all, never hesitate to call or stop in. We are always at your service. Take care, and be safe in your new ride!

August 30, 2017

Very Happy! I was in the market for a 2017 Ford Edge. After months of searching the internet and dealer lots, (some much closer to my house), I found exactly what More

by jvh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Caudill, Gio Pina, Steve Zeiter
Sep 04, 2017 -

Fair Oaks Ford responded

Thanks so much for your kind review--we're thrilled that you came to us and gave us an opportunity to help! We're very glad that you got what you wanted at a price you felt was fair, and that your sales team was transparent and knowledgeable. We couldn't ask for a better experience. If you have any questions going forward, please know we are at your service. Call or stop in anytime. Thank you again, and take care!

August 29, 2017

Great service by great people The dealership values your time and works to make things happen quickly. However the people at the dealership will spend as much time with you as you More

by cfd408
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Krajnovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince Kerber
Sep 04, 2017 -

Fair Oaks Ford responded

Thank you so much for the kind review---we're so glad that you felt that we were respectful of your time. We know how often car purchases can take, and we've worked hard to whittle the process down as much as possible. We appreciate your giving us an opportunity to earn your business, and the time you took to write us a review. Thank you, and take care---we look forward to seeing you around for oil changes and scheduled maintenance!

August 27, 2017

Great experience This was our first experience at Fair Oaks Ford. We walked in to the dealership Dan Buzdugan introduced himslf to us. Dan was very easy to work with, More

by Son
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Buzdugan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2017 -

Fair Oaks Ford responded

Thank you for your kind review, and for giving us the opportunity to earn your business. We're so happy that this worked out, and that you were pleased with your experience. We love to read reviews like yours! Should you need anything, have any questions, anything at all, please stop in or call us. We are always at your service. Thank you again. We wish you safety and enjoyment in your new Lincoln-take care!

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