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Fair Oaks Ford

Naperville, IL

4.7
3,181 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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2055 W Ogden Ave

Naperville, IL

60540

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Showing 3,181 reviews

October 04, 2017

Focus My experience with Fair Oaks Ford is the best experience I've ever had at a car dealership, almost entirely because of their sales representative, Jon More

by Horner64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Garcia
Oct 23, 2017 -

Fair Oaks Ford responded

Thank you so much not only for giving us an opportunity to earn your business, but for taking the time to write such an excellent review. We are thrilled that you had a fantastic experience with Jonathan. It's exactly what we strive for in every interaction. Should you have any questions, or need anything at all, please don't hesitate to get in touch. Call or stop by anytime. We are at your service. Thank you again, and take care!

October 04, 2017

Wonderful ! Best experience I have ever had in and out with no problems everyone was so nice and friendly I will be back for sure,Just LOVE my car!!!!!! More

by Donna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Holsman, Steve Squillo
Oct 23, 2017 -

Fair Oaks Ford responded

Donna, We're so thrilled that you're not only loving your new car, but that you took the time to share your great experience with us. Thank you! We wish you nothing but safety and enjoyment, and we look forward to seeing you around for oil changes and maintenance. Thank you again, and take care!

October 03, 2017

New Lease Agreement Our lease agreement process was seamless. Pam Hammersmith was professional and understood our requirements. This was our second lease car from Fair O More

by Clairemez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2017 -

Fair Oaks Ford responded

Claire, So glad to hear that your experience was excellent, and that you have been so loyal in coming to Fair Oaks for your new cars. We deeply appreciate that! Thank you for taking the time to write a review. If you have any questions at all, or need anything, please don't hesitate to call or stop in. We are always at your service. Thank you again, and take care!

September 30, 2017

Standard Purchase & Service Provided Went in to purchase a Lincoln MKC. Purchased it but was less than impressed with the attention I was given by Craig. Nice at first but seemed to los More

by MKCLincoln
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wojtan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Holsman, Steve Squillo, Vince Kerber
Oct 23, 2017 -

Fair Oaks Ford responded

I'm so sorry that you felt that way about your experience. That's not typical here, and we are truly sorry. Thank you for taking the time to give us feedback--we will definitely use it to improve. We wish you nothing but safety and enjoyment in your new Lincoln. Please don't hesitate to call or stop in should you have any questions or need anything at all. Thank you again, and take care.

September 29, 2017

Great Dealership! I know when I walk through the doors at Fair Oaks Ford that I am going to be taken care of. The team there is very helpful. I purchased a new 2017 F15 More

by Dvitale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Louis Macias, Steve Squillo
Oct 23, 2017 -

Fair Oaks Ford responded

Thank you so much for coming to us for your new F-150. Excellent choice! We're so glad that we could help you get into the truck of your dreams, and we hope you're enjoying every minute. If you have any questions or need anything at all, please don't hesitate to call or stop in. We are at your service. We wish you nothing but safety and enjoyment in your new truck. Thank you for taking the time to write a review, and we look forward to seeing you for oil changes and scheduled maintenance!

September 28, 2017

straightforward and courteous would definitely buy again was very pleased with the experience i got the price i was looking for no b/s from my sales man super easy truck buying experience More

by brianb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
bob wojtan was also big help, Clint Schreiber
Oct 22, 2017 -

Fair Oaks Ford responded

Brian, You had exactly the kind of experience we envision for all of our customers, and we appreciate that you took the time to write a review about it. Thanks so much, and we look forward to seeing you around for oil changes and scheduled maintenance!

September 28, 2017

Bought a new Fusion SE Staff was pleasant to work with. No issues negotiating a deal. They also provided snacks that included cookies and coffee so that was a nice plus. Cle More

by Robert J Arnott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Serafin Castelan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2017 -

Fair Oaks Ford responded

Robert, Thank you for giving us the opportunity to earn your business. We're so glad that you had an excellent experience and were happy with the outcome. We wish you safety and enjoyment in your new vehicle, and we look forward to seeing you for oil changes and scheduled maintenance. Thank you again, and take care!

September 28, 2017

Great Job I dealt with Pam mainly. I was looking at the Focus and she helped me on what I wanted. The did not have the car in their lot but with a little luck s More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Squillo
Oct 22, 2017 -

Fair Oaks Ford responded

David, Thank you so much for your kind review of your experience with Pam. We deeply appreciate your taking the time to let us know that you are pleased with the outcome of your purchase. Enjoy your new Focus, and please let us know if you need anything in future. We are always at your service. Thank you again, and take care!

September 28, 2017

Professional, equitable, straightforward experience Craig Holsman helped me select my options and the appropriate auto from their inventory with skill and understanding. He gathered and prepared the pa More

by WendyS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Holsman
Oct 23, 2017 -

Fair Oaks Ford responded

Wendy, Thank you so much for allowing us the opportunity to work with you, and for taking the time to write a review about your experience. We appreciate your business! Should you have any questions, please don't hesitate to give us a call or stop in the dealership. We are at your service. Thank you again, and take care!

September 24, 2017

Back for a second time this year Had the pleasure to work with this dealer again to purchase another car. Unexpectedly had to replace another car so immediately went to Fair Oaks as t More

by Duncanwk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Krajnovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Caudill, Matt Kramer
Oct 22, 2017 -

Fair Oaks Ford responded

Duncan, We're thrilled that you came to us for another purchase, even though it sounds like your circumstance was unexpected! We appreciate your loyalty and continued business, and we're so pleased that you had a great experience. Thank you for taking the time to write about it. We wish you nothing but safety and enjoyment in your new vehicle--take care!

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