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Fair Oaks Ford
Naperville, IL
3,145 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,145 reviews
August 25, 2023
I came in told them what I wanted and how much I wanted to pay and left with a new car. to pay and left with a new car. More
by mmelchiori
Employees Worked With
August 22, 2023
The salesman was very knowledgeable, friendly and professional. He made the car buying experience very enjoyable. professional. He made the car buying experience very enjoyable. More
by aknoeck
Employees Worked With
August 15, 2023
Everyone we had encountered in Fair Oaks Ford were nice, friendly, efficient and easy to work with; also they were direct and honest about all things considered as well. Overall it was an excellent experien friendly, efficient and easy to work with; also they were direct and honest about all things considered as well. Overall it was an excellent experience from Fair Oaks Ford and Ford for us, we definitely will recommend them to others. More
by PEISHANSHIH13
Employees Worked With
Other Employees :
Amy at the loaner car department
August 09, 2023
Sales manager did not own up to us words. Changed his statement while we were in the finance office. Shouted at his sales man over us while we were sitting infront of him in the office. Extre Changed his statement while we were in the finance office. Shouted at his sales man over us while we were sitting infront of him in the office. Extremely unprofessional and demeaning behavior. More
by zaidmzs
August 06, 2023
Dean did a great job! Knew what he was talking about and wasn’t afraid to help us get the best price Knew what he was talking about and wasn’t afraid to help us get the best price More
by apaxton
August 02, 2023
I always service the vehicle at the dealership. They are professional and courteous and the work performed is always great. However, it took 1 hour and 44 minutes for an oil change which I think is They are professional and courteous and the work performed is always great. However, it took 1 hour and 44 minutes for an oil change which I think is a bit too long, even with a scheduled appointment. More
by joseph.vanduerm
July 29, 2023
Pam was great to work with. She has great knowledge. I would buy again from her and fair oaks. Thank you!!! She has great knowledge. I would buy again from her and fair oaks. Thank you!!! More
by rpsalerno
Employees Worked With
July 25, 2023
The service writer said that my vehicle would be ready within a specific and it was. The most important thing was that he checked to see if the work could be accomplished in the time asked for and it wa within a specific and it was. The most important thing was that he checked to see if the work could be accomplished in the time asked for and it was. More
by k2hannigan
Employees Worked With
Michael Magro
July 25, 2023
Professional, patient, genuinely cared about me and choosing the best vehicle and financing options for my situation. I was looking for a very specific vehicle for towing and they worked with me over choosing the best vehicle and financing options for my situation. I was looking for a very specific vehicle for towing and they worked with me over several weeks to get the exact right one. Very happy with my purchase and everyone involved in the buying process. I was even given a tour of the service department! Excellent experience. Would highly recommend. I’m now a Fair Oaks Ford customer for life! More
by kathy.smith17
