Fair Oaks Ford

I Purchased a 2018 Ford Escape on 5/25/2018 I . I had excellent customer service with all the staff that I came into contact with for my purchase. I met with so many wonderful people there that I ca I had excellent customer service with all the staff that I came into contact with for my purchase. I met with so many wonderful people there that I cannot remember all their names They offered whatever I wanted to Drink or every type of snack they had , and to go and get it for me. The excellent information on the vehicle that I wanted to purchase , every detail about it. This is my second purchase from This Dealer. I would like to Thank everyone for all the lengths they went to , for the great service with making the purchase of this vehicle. More

Courtesy and Helpful I cannot complain about any of the people I dealt with here but the one that stands out the most is Jonathan Garcia. He said he would be with me from I cannot complain about any of the people I dealt with here but the one that stands out the most is Jonathan Garcia. He said he would be with me from start to finish and he kept his promise. I would definitely recommend Fair Oaks Ford if you are looking for honest and caring people. More

the dreaded last customer. being in retail myself I know exactly how it feels when a customer walks in after you closed. It was a fortunate thing for both of us. despite the f being in retail myself I know exactly how it feels when a customer walks in after you closed. It was a fortunate thing for both of us. despite the fact that they could have said sorry we're closed they did everything above and beyond possible to make sure I left as a satisfied customer. I wasn't even looking to purchase and I found myself with a wonderful vehicle as well as a wonderful sales team we stayed late to make the sale. even after making it somewhat difficult with my parameters I set. They made sure that I was welcome and head low pressure but enough prodding and open-ended questions to satisfy my needs. More

Fantastic dealership Great dealership, fantastic service and friendly staff answered every question I had and followed up a few days later to make sure I enjoyed my car. Great dealership, fantastic service and friendly staff answered every question I had and followed up a few days later to make sure I enjoyed my car. More

Serafin was the best!! I'm a first time car buyer!! I'm a first time car buyer!! I have a beautiful 2018 Ford Escape!! I love my new baby and Serafin made the experience worth the wait!! My brand new ba I'm a first time car buyer!! I have a beautiful 2018 Ford Escape!! I love my new baby and Serafin made the experience worth the wait!! My brand new baby's name is Nevaeh!! Which means heaven backwards!! I'm in heaven!! I will definitely buy again from him!! I was blessed but the angels with all the help I received from Serafin and Steve!! Thank you again so very much!!😀😎😎 More

New work truck Our company ordered a new custom work truck at the end of 2017. We finally received it. A little behind schedule (not due to fair oaks fault), howeve Our company ordered a new custom work truck at the end of 2017. We finally received it. A little behind schedule (not due to fair oaks fault), however and most importantly it was exactly what we asked for. The staff at fair oaks Ford made sure to update us on progress of the truck as we waited and made sure it was made properly. We buy all our company vehicles through fair oaks Ford Naperville More

Great Experience! Pam was great - very helpful and personable with great response to any questions I had or issues that came up. I had a problem with the vehicle later Pam was great - very helpful and personable with great response to any questions I had or issues that came up. I had a problem with the vehicle later on which she responded to in a timely and helpful manner. More