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Fair Oaks Ford
Naperville, IL
3,144 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,144 reviews
September 01, 2023
Dean was excellent and helped after the sale and followed up a few days later up a few days later More
by Gusandros
September 01, 2023
Everyone at the dealership is professional, knowledgeable and has understanding of the customers prospective. Our Mustang specialist/sales professional Dean was awesome to work with. He was responsive to all and has understanding of the customers prospective. Our Mustang specialist/sales professional Dean was awesome to work with. He was responsive to all my questions, even at 11pm via text. Thanknyou to the GM, finance and Dean for making the ordering and delivery process enjoyable and smooth. More
by cstraka
August 31, 2023
Everything great about the salesperson Pam and the store! Service is always accommodating and friendly Service is always accommodating and friendly More
by Kfranch
August 31, 2023
The folks at Fair Oaks service depart are the best. Special shout out to Arline K. She's pleasant, knowledgeable and genuinely concerned about her customers. Thanks to all that worked get my F150 pi Special shout out to Arline K. She's pleasant, knowledgeable and genuinely concerned about her customers. Thanks to all that worked get my F150 pickup back in great shape. More
by george
Employees Worked With
Arline Kuhr
August 30, 2023
Pam was Amazing ! ! She is friendly, and knowledgeable. She knew immediately what I was looking for - and was able to get me the car that I wanted !! Truly appreciate h ! She is friendly, and knowledgeable. She knew immediately what I was looking for - and was able to get me the car that I wanted !! Truly appreciate her expertise! Fair Oaks and other car dealerships need more sales people like Pam ! Finance manger Ken Gohman was a pleasure to work with. Excellent customer service. More
by J.Lopez
August 28, 2023
Jose and Jeremy were fantastic throughout the whole process. Jose even came in on his day off to finalize the purdhase. Very enjoyable experience process. Jose even came in on his day off to finalize the purdhase. Very enjoyable experience More
by mittelwest
August 28, 2023
Dealer provided a seamless purchasing experience. Anthony was attentive to my requests and we were able to broker an acceptable deal on a 2023 Maverick... Anthony was attentive to my requests and we were able to broker an acceptable deal on a 2023 Maverick... More
by Jerry
Employees Worked With
Other Employees :
Anthony in sales and Bob with extended warranty/options, both did a great job.
August 26, 2023
Dean was great. He was informative, patient and thorough. We had a great experience .We are happy with our purchase He was informative, patient and thorough. We had a great experience .We are happy with our purchase More
by Angsho7
Employees Worked With
August 25, 2023
I came in told them what I wanted and how much I wanted to pay and left with a new car. to pay and left with a new car. More
by mmelchiori
Employees Worked With
