Fair Oaks Chantilly Chrysler Jeep Dodge RAM - Service Center

Service department is understaffed and not trustworthy. Will not recommend there service department. I have my truck there for repair and its still with them after a month and no ETA yet. My appointment wa Will not recommend there service department. I have my truck there for repair and its still with them after a month and no ETA yet. My appointment was on Jan 31 morning and I didnt get an update on diagnosis for 2 day until I called to follow-up. The Service advisor called and said 2 parts are in back order and may take 2 months and there is nothing they can do. I followed up with RAM customer support, kept escalating the issue and was able to get the parts delivered to dealership. Service advisor denied receiving the parts and had to get the RAM customer service involved. Now they confirmed the receipt of parts but no ETA on when it will be worked on and its 4 days since the receipt. Will update the post once I get the truck back but definitely not recommend this place. More

There's no one available to talk to me about my truck today. 3 Weeks now since it was driven in and last week they tore down engine and said I need a new engine. It is possible they could find out the pr today. 3 Weeks now since it was driven in and last week they tore down engine and said I need a new engine. It is possible they could find out the problem and repair it, but they don't want to work on it. If they see oil contamination in control valve, then they don't want to deal with it. I just need to pay for new engine and they appraise my truck so low its embarrassing, and they want me to pay thousands for disassembling and devaluing my property. They won't reassemble and now truck is sitting outdoors with half the parts exposed to rain. More

Do not purchase a vehicle here. The Service Dept. is the absolute worst and the Service Manager is the rudest woman ever. She wasn't honest about the cost to repair my vehicle (told The Service Dept. is the absolute worst and the Service Manager is the rudest woman ever. She wasn't honest about the cost to repair my vehicle (told me $100 and $242 when I picked it up.) She failed to communicate with me and same with the techs. They then tried to put the vehicle repair(s) on me when it should have been covered under warranty. Bad experiences more than once and these folks are crooked. I'll be seeing them in Civil Court within the next couple of months. More

every single time I’ve dropped my car off for service at this dealership not only are they giving me poor slow communication but when they do talk to me they don’t care about the fact that my car should be this dealership not only are they giving me poor slow communication but when they do talk to me they don’t care about the fact that my car should be completed in a timely manner. They did not have a loaner available when I had to drop off my car - which is something I should be receiving because of my warranty - and thus I’ve had to rent a car and whenever I talk to them they act like they don’t care and that it’s not important to complete service in a timely manner, they said that I will have to wait and continue to push back the date ambiguously and are absolutely inadequate at prioritizing and helping customers get in and get out. Being told there was “nothing they could do” really instilled my confidence in the service here. I would literally rather drive 50 miles away than have to continue to use the snails pace service at this jeep Chrysler. Now my car is held hostage and I’m left carless and in the dark while they continue to take a lackadaisical approach to getting my car completed. More

We bought a 2018 Jeep Grand Cherokee from this dealership. Although the buying experience is completely fine, we had them add a blind spot monitor before we drove it off the lot which had issues w dealership. Although the buying experience is completely fine, we had them add a blind spot monitor before we drove it off the lot which had issues within the first few months and completely stopped working in 3 years. We then had to pay to have it removed because it would not stop beeping on start-up. So we wasted money twice (install and removal). This is now a 2018 that only has 30k miles on it as I write this review and is stored in a garage and we have had to replace two spark plugs, two tires and a wheel and add/remove blind spot monitoring. One of the tires ruptured while driving (hit nothing) and bottomed out damaging the wheel. Service would not work with us on the fix since it was related to the tire, even though they are the ones that put the tires on. Then a second tire started to have sidewall fraying (again not due to hitting anything or curb rash). This was well before they hit their intended mileage or dry rotted due to age. The first spark plug failed within the first 2 years and they made us pay for it, then the same spark plug failed within a year after that. Luckily it was covered under their partial warranty, but still had to pay for a tow and labor. Finally, we are now experiencing the infotainment center delaminating and not working. I brought the vehicle in at the beginning of January and was told by their Service Manager Margaret she would make a call to Jeep and ask if they would replace for free since it is a known issue (recommend Googling Infotainment screen delaminating in Dodge/Jeep/Ram before purchasing). All she needed to do was make a phone call, regardless of the answer, so I could decide how to move forward. After voicemails, call backs and a call from the centralized service center and many promises of call backs by end of day, I called her again on 2/16/2023 and she had still not made the call and asked to give her 15 minutes and she would get back to me. I told her not to bother and hung up. So end of story, Dodge, Chrysler, Jeep are selling vehicles with known issues, and if you happen to experience the delamination after the warranty they refuse to fix it even though it is related to the quality control and their choice of cheap adhesive. Then they want over $1,000 to fix. Compare that to my 2018 Chevy Colorado, with the known "Chevy Shake" transmission issue, which they correct for free without question well beyond warranty. This might be tolerable, if this locations Service Department was willing to do their job, however over the course of 1.5 months, they could not make a single phone call which they promised on multiple occasions. I will be doing the repair myself, which is a simple swap of the infotainment center, which will only cost me $500 and maybe take 10 minutes. I am not sure why they are trying to charge $1,000+ for a fix that they know is an issue and caused due to their manufacturing choices. Buy a Dodge/Jeep/Chrysler at your own risk, but definitely steer clear of this locations Service Department. They have never been helpful and I have had to deal with them too many times for a vehicle that only has 30K miles on it. More

Amazing customer service, good sense of humor. Give him a raise please! Thanks again man, Bruno Give him a raise please! Thanks again man, Bruno More

Elias Habibi was great, helped me with a trade in. It was very smooth and professional! very smooth and professional! More