Fair Oaks Chantilly Chrysler Jeep Dodge RAM

We were on vacation from Toronto to Washington when our Dodge Dakota had a right front wheel bearing let go. Of course this happened on a Sunday! After limping the truck to a nearby hotel we found Fair Oak Dodge Dakota had a right front wheel bearing let go. Of course this happened on a Sunday! After limping the truck to a nearby hotel we found Fair Oaks Chrysler in the yellow pages and were happy to learn that they opened early at 6am Monday. We were there at opening and were greeted by Ricky- an amazing service advisor. Within minutes the truck was being repaired by Ron, who not only fixed the wheel bearing but another minor steering problem that we had been struggling with for months. Thankfully the parts we needed were in stock and 2 hours after arrival we were back on the road. We are thrilled with the service and attention that we received at Fair Oaks and would not hesitate to recommend them! More

Ricky is a wonderful and friendly service advisor. He's very honest and fair with me when I bring my car in for service. He always lets me know what is needed specifically at that time as well as what ser very honest and fair with me when I bring my car in for service. He always lets me know what is needed specifically at that time as well as what services can wait but will be needed in the near future to keep my car running its best! I highly recommend visiting Ricky! More

Ricky (our usual Service Advisor) was able to accomodate our service requests, despite a tight work schedule. When Ricky had stepped out - Brian Rives was very accomodating with several requests I made. W our service requests, despite a tight work schedule. When Ricky had stepped out - Brian Rives was very accomodating with several requests I made. When additional work needed to be performed on our Dodge - Ricky communicated very well the exact reasoning for the recommended service. Today I have upped my scores to all "Greats" on the Service Department for this dealership, as the dealership appears to have currently addressed some of the smaller issues I had referenced in my prior "DealerRater" review. Again, Fair Oaks Chantilly Chrysler Jeep Dodge Service Department remains the best dealership service department experience we have had in Northern Virginia in some time (which is especially important as we have 2 Chrysler products.) More

Barbara is the epitone of professionalism. She is good to deal with, timely and is the reason my family comes to this dealership. The service that I have received so far has been truly outstanding. All servi deal with, timely and is the reason my family comes to this dealership. The service that I have received so far has been truly outstanding. All service and recall work has been handled to my high expectations. More

David, the Service Manager evaluated my car and determined there was a major probem with a very expensive component. He provided the recommendation and analysis in a proficient and professional ma determined there was a major probem with a very expensive component. He provided the recommendation and analysis in a proficient and professional mannner. Although the part was expensive, pricing and service was reasonable and the car was fixed as if it were brand new again. I trust the Fairoaks people very much. They focus on the problem and resolve it in a cost efficient manner. Much thanks to David and his service team. Alexander Warsaw More

I want to recognize the excellent service that I received from Ms. Barbara Fisk during my last service visit on September 3, 2010. My Jeep had to be towed into your service facility as a result of an electri from Ms. Barbara Fisk during my last service visit on September 3, 2010. My Jeep had to be towed into your service facility as a result of an electrical problem. Ms. Fisk took care of everything over the phone and kept me informed at all times. She was even able to accommodate a last-minute request to repair a malfunctioning door latch. I greatly appreciate her help. I also want to recognize the assistance provided by the cashier when I picked up the car the next morning More

Received excellence in service and pricing on a 1991 Dodge Durango. The Service Department took great care to make sure the repair was done in an excellent manner. They took care of this as if it were Dodge Durango. The Service Department took great care to make sure the repair was done in an excellent manner. They took care of this as if it were a brand new car. Much thanks to David and the entire service team. David provided professional diagnostic and precise service requirements. I appreciate the manner in which they provided the estimate, time and follow-on repair, just as was originally suggested. Great Job. Alan D. Warsaw More

This review is about our experiences with the Parts and Service Departments (~5+ times at each) of Fair Oaks Chrysler, Jeep, Dodge (FOCJD). As the original owner of a 10+ year old Jeep that has been t Service Departments (~5+ times at each) of Fair Oaks Chrysler, Jeep, Dodge (FOCJD). As the original owner of a 10+ year old Jeep that has been to almost every Jeep dealer in Northern Virginia (and several out of state), I must say that FOCJD Parts and Service Departments were great finds for my husband and I. We have been searching for some time for a good mechanic, due to a geographic area filled with mechanics that either lack skill and attention to detail and/or are not given the appropriate resources to properly fix our Jeep (e.g., high customer volume leading to shortcuts and low quality of materials and work.) For ~ 5 months our Jeep had a mechanical issue that another dealer took months and $100s to diagnose and as of early this summer (2010) had still not diagnosed properly. This summer we tried FOCJD for some parts and found their Parts Manager (Doug Morgan) to be extremely knowledgeable, friendly, and helpful. We therefore made an appointment for service hopeful that our lengthy and now costly Jeep issue would be solved. We were so pleased with the work the mechanic did on both personally describing the fix for the issue and finally fixing the issue, that we have brought our Jeep back to FOCJD ever since. Our Service Advisor Ricky Mussenden and the Service Manager Chris Morrison are both very helpful and seem to genuinely care about their customers' service experience and satisfaction. Thank you for taking the time to read my review based on our experiences, please note I rated this dealer a "good" overall as there is still room for improvement in certain areas -- but this has been the best Jeep parts and service experience we have had in the Northern Virginia area in some time. More

The service team is great. I'm driving back home to Las Vegas, money kind of tight, and they serviced my car within my budget. Needed one new tire because of tread separation, Ricky would not let me drive Vegas, money kind of tight, and they serviced my car within my budget. Needed one new tire because of tread separation, Ricky would not let me drive cross country without a new tire. He discounted it to the max. That personal interest in my well being means a lot. I've told many people the story...you can't teach that. I'm sorry to be leaving the area because I had a great relationship with Fair Oaks, not only with Ricky but with Joe Khatib (who I consider a friend). If I ever find my way back east again, these are my guys. I wish them well and much success. More

I went in to take a look at the Jeep Compass, but found the vehicle too small for my needs. Justin took the time to show me a few other options. I got a clear sense that they wanted to do business with m the vehicle too small for my needs. Justin took the time to show me a few other options. I got a clear sense that they wanted to do business with me, without feeling too pressured. I also felt they understood my goals -- reduce my current costs, get better gas mileage, more reliable transportation, etc. -- and incorporated that into their sales process. I never felt like I was being pressured into something higher end and I appreciated that. More