Fair Oaks Chantilly Chrysler Jeep Dodge RAM

From the Salesman approaching us in the parking lot to the Sales Manager working with us to get to a price that we could both agree on to the Finance person helping us with our "complex trade" (we traded the Sales Manager working with us to get to a price that we could both agree on to the Finance person helping us with our "complex trade" (we traded in a vehicle that was worth more then the vehicle we were purchasing, all were pleasant and helpful and patient. It was a great experience and we will recommend the Dealership to friends. More

I would unconditionally recommend this dealership. As my wife put it, " buying our Jeep was the most relaxed and painless vehicle purchase we ever made". From Wiliam(our salesman), Tony(general manager) and wife put it, " buying our Jeep was the most relaxed and painless vehicle purchase we ever made". From Wiliam(our salesman), Tony(general manager) and Chris(finance), they were all very respectful and helpful and made this purchase one to remember. Thank you all, we will be sending friends to your dealership. More

On Tuesday, with(Barbara Fisk), I had the car diagnosed for $110. I was told 2 hours labor at $110/hr and diagnostic fee would be waived, if they did the work. I was looking for specific plug and asked if for $110. I was told 2 hours labor at $110/hr and diagnostic fee would be waived, if they did the work. I was looking for specific plug and asked if I would only be charged labor if I brought in my own parts. She answered YES. So I got the parts and put half of them on myself. On leaving I paid the diagnostic fee. On Thursday I asked Barbara if she would still wave the diagnostic fee and she said YES. Then I explained that I had replaced half the plugs and wires myself so could she just charge me an hour for the other 3. (6 cylinder) She said YES. I said great and they did the work. When I get the bill it is for $110.00. She couldn't understand that I had paid the diagnostic fee from the previous day and that should be credited and applied to the 1 hour labor charges. When we spoke with manager (Chris Morrison), he said 1 cylinder or 6, the price is the same. I explained to him that is not what she just promised me before the work was done. First he tried to tell me what she said when he wasn't even there. I explained again that she specifically told half the labor since i did half the plugs and wires myself. He didn't care one bit. On leaving I (unhappily) paid for another $110.00 Update: Contacted by "General Manager". She refunded my money and was very nice about it. More

I will not go back to this place again. PERIOD. In my opinion, the service advisors and managers, including the general manager of this location were not helpful and treated me unfairly for charging me f opinion, the service advisors and managers, including the general manager of this location were not helpful and treated me unfairly for charging me for time spent on trying to fix a problem they could not even diagnose. I believe this is unfair and not customer friendly type of service. Lastly, the General Manager was very unprofessional and acted inappropriately towards the situation and myself. I guess the reviews on this place are correct after all. You be the judge. I wish I would have read the reviews before taking my Dodge here. More

From the first contact with Mr. Sony Pierre, to the moment I drove off the lot in my new Jeep, Sony provided friendly, courteous, professional, helpful and outstanding service. If not for Sony, I may moment I drove off the lot in my new Jeep, Sony provided friendly, courteous, professional, helpful and outstanding service. If not for Sony, I may not have purchased my new Jeep Wrangler Unlimited from Fair Oaks Jeep. I was approached by several dealerships after filling out a search online for the Jeep I wanted, but speaking with him over the phone was comfortable and pleasant, enough so that I chose to work with him over the others. I would like to recommend him highly as the salesperson you want to work with, and his manager, Tony, as well. (Unfortunately, during my transaction, Mr. Marvin Riveria, was tasked with processing the financial paperwork. Mr. Riveria nearly had me walking out the door in tears after his brash attitude and insulting statements and tone. He made reference to how the dealership "stepped down" on my trade-in and sold me the car for under sticker price. I felt he was insinuating they were doing me a large favor and that I was taking advantage. I was very offended. Luckily, Mr. Pierre willingly and kindly took over and brought the buying experience back to where it should be, a pleasant one. More

We were on vacation from Toronto to Washington when our Dodge Dakota had a right front wheel bearing let go. Of course this happened on a Sunday! After limping the truck to a nearby hotel we found Fair Oak Dodge Dakota had a right front wheel bearing let go. Of course this happened on a Sunday! After limping the truck to a nearby hotel we found Fair Oaks Chrysler in the yellow pages and were happy to learn that they opened early at 6am Monday. We were there at opening and were greeted by Ricky- an amazing service advisor. Within minutes the truck was being repaired by Ron, who not only fixed the wheel bearing but another minor steering problem that we had been struggling with for months. Thankfully the parts we needed were in stock and 2 hours after arrival we were back on the road. We are thrilled with the service and attention that we received at Fair Oaks and would not hesitate to recommend them! More

Ricky is a wonderful and friendly service advisor. He's very honest and fair with me when I bring my car in for service. He always lets me know what is needed specifically at that time as well as what ser very honest and fair with me when I bring my car in for service. He always lets me know what is needed specifically at that time as well as what services can wait but will be needed in the near future to keep my car running its best! I highly recommend visiting Ricky! More

Ricky (our usual Service Advisor) was able to accomodate our service requests, despite a tight work schedule. When Ricky had stepped out - Brian Rives was very accomodating with several requests I made. W our service requests, despite a tight work schedule. When Ricky had stepped out - Brian Rives was very accomodating with several requests I made. When additional work needed to be performed on our Dodge - Ricky communicated very well the exact reasoning for the recommended service. Today I have upped my scores to all "Greats" on the Service Department for this dealership, as the dealership appears to have currently addressed some of the smaller issues I had referenced in my prior "DealerRater" review. Again, Fair Oaks Chantilly Chrysler Jeep Dodge Service Department remains the best dealership service department experience we have had in Northern Virginia in some time (which is especially important as we have 2 Chrysler products.) More

Barbara is the epitone of professionalism. She is good to deal with, timely and is the reason my family comes to this dealership. The service that I have received so far has been truly outstanding. All servi deal with, timely and is the reason my family comes to this dealership. The service that I have received so far has been truly outstanding. All service and recall work has been handled to my high expectations. More

David, the Service Manager evaluated my car and determined there was a major probem with a very expensive component. He provided the recommendation and analysis in a proficient and professional ma determined there was a major probem with a very expensive component. He provided the recommendation and analysis in a proficient and professional mannner. Although the part was expensive, pricing and service was reasonable and the car was fixed as if it were brand new again. I trust the Fairoaks people very much. They focus on the problem and resolve it in a cost efficient manner. Much thanks to David and his service team. Alexander Warsaw More