Fair Oaks Chantilly Chrysler Jeep Dodge RAM

We had a very pleasant buying experience at this dealership in March of 2012. Sony is very knowledgeable about the features of the cars he sells, and his low-key, no pressure attitude helps to remov dealership in March of 2012. Sony is very knowledgeable about the features of the cars he sells, and his low-key, no pressure attitude helps to remove the grief and stress that often times accompanies car buying. The sales manager, Tony, was also a pleasure to deal with. As far as the dealership itself is concerned, I've had a previously owned vehicle serviced at this location last year. I found the service writer to be both professional and courteous, and the work was performed and delivered in the amount of time promised. The dealership is clean, obviously well maintained, and offers a nice waiting area. I would not hesitate to recommend the dealership to my family and friends, and more importantly would refer them specifically to Sony and Tony. More

I currently live in Pa, but also travel to Va. After searching and making numerous calls to various dealers. I finally decided to purchase my NEW 2012 Dodge Journey from Fair Oaks Chantilly Chrysler Jee searching and making numerous calls to various dealers. I finally decided to purchase my NEW 2012 Dodge Journey from Fair Oaks Chantilly Chrysler Jeep Dodge. Regarding price, no one could come close. Customers service was excellent. Not like others who attempted to make me think if I was getting a better deal, I was probably being fooled. After all the details were worked out. I explained to them that my wife would be stopping in to finalized everything. Tony and JC made it clear that they would insure everything went smooth. They were correct. My wife was very impressed with everyone she came in contact with. She said "everyone there seemed happy in what they were doing and were very helpful. Once again - we purchased a great vehicle for a great price and I look forward to doing business with Fair Oaks Chantilly Chrysler Jeep Dodge in the future. Keep up the good work. Thanks for everything More

Sony was honest, helpful and expedient. He helped select a van to meet our needs. No pressure, just guality customer service. Will recommend to others. a van to meet our needs. No pressure, just guality customer service. Will recommend to others. More

Took my Sebring in for service for the first time at this Chrysler shop (Fair Oaks) and was impressed with the staff. My advisor, Mike was very knowledgeable and a pleasure to work with. As promised the da Chrysler shop (Fair Oaks) and was impressed with the staff. My advisor, Mike was very knowledgeable and a pleasure to work with. As promised the day before he made sure I had a ride to and from work while my car was being serviced (by the way the Porter was excellent). I've had my car serviced at another Chrysler and have no plans in going back. Finally, a company that cares about their customers. More

Went for oil change and VA inspection after two hours of waiting, he came back with over 3000.00 of work need to be done on my Jeep 2005...He mentioned to pass inspection he has to change 3 light bulbs whi waiting, he came back with over 3000.00 of work need to be done on my Jeep 2005...He mentioned to pass inspection he has to change 3 light bulbs which will cost me 120.00 including labor...Told him to change it, he came back about after an hour saying he cannot pass inspection because of something else is wrong... I asked to give me back my car but he wants to pay the 120.00 for the light and with a rejection sticker... After much talk and frustration the service waive all charge... Is it worth all the wasted time and aggravation? Absolutely not More

Wow is all I can say...I had searched and searched for many minivans until I came to Fair Oaks. From the first time I met Sony I felt comfortable with him. He was not pushy at all. I was able to take t many minivans until I came to Fair Oaks. From the first time I met Sony I felt comfortable with him. He was not pushy at all. I was able to take the vehicle home so that my wife could see the van. I bought the van the next day. The van was clean and was a certified used vehicle. Chris and Martin were great as well. Chris worked with me on the financing and working with the trade of my Explorer. Bottom line is if you are looking for a friendly, comfortable, and trustworthy place to by a vehicle, whether it is new or used, I would highly recommend Fair Oaks and Sony. I drove from Winchester to buy a vehicle from them if that tells you anything. More

Took my car there for a state inspection and was told that it failed and needed $1000 worth of work. We took it somewhere else that quoted us $500 for the same work. The other place told us there was not that it failed and needed $1000 worth of work. We took it somewhere else that quoted us $500 for the same work. The other place told us there was nothing wrong with the car and passed our state inspection. Thank goodness they were honest. We also took the jeep to this same dealership a few months go to get a new key made. The next day our battery was dead. A fairly new battery. We thought it was VERY weird that the battery would fail. Now I am suspicious that they may have done something to kill the battery so that we'd go back and spend more money....no way to prove it. But we'll never go back there. More

We purchased our Durango from this dealership, and have had excellent service ever since! We needed and oil change and quick tune up before a long trip, and naturally went to Fair Oaks Chantilly Dodge, as had excellent service ever since! We needed and oil change and quick tune up before a long trip, and naturally went to Fair Oaks Chantilly Dodge, as we feel this is the only dealership we have been able to trust. Our Durango had been inspected at a local shop only a month earlier, and a serious tire issue was not noticed. Not only did Fair Oaks Dodge give us a great price, but they squeezed us in to get the needed work done before our trip. We pass at least a dozen dealerships on the way to Fair Oaks Chantilly Dodge from our home, but the extra time and miles are worth the great service! More

The purpose of this review is to formally and publicly commend Service Advisor, Barbara Fisk for the excellent customer service she has provided me over the years. Back in 2006 I purchased a new Jeep Com commend Service Advisor, Barbara Fisk for the excellent customer service she has provided me over the years. Back in 2006 I purchased a new Jeep Commander and by 2010 experienced tranmission failure. Needless to say, the relationship that had developed from the intial purchase had quickly deteriorated. Barbara showed empathy and quickly teamed up with her manager Chris C. to provide a reasonable resolution, one I could live with. From that moment, I realized I was not just a number but a valued customer. Although maintenence repairs are more expensive at the dealership, as long as Barabara Fisk is emlpoyed at the Fair Oaks Chrysler Jeep & Dodge they will alway have my business. In todays era where customer service, quality, value, and loyalty have virtually all disappeared. Barbara and Chris C. should be held up as an example for others to try to emulate. It is this teams extraordinary committment to excellence in customer service that motivates them to always go the extra mile. I believe that Barbara & Chris deserves to be congratulated and rewarded for providing quality customer service well beyond my expectations. One last thing, there is a salesman by the name of William Granby who is friendly, courteous, and knowledgable. He puts the icing on the cake. While waiting to have your car serviced, Mr. Granby is always willing to share his love for cars and people without being aggressive or obnoxious. There's something about this guy, he engages you in the most inviting and relaxing way. Thanks guys! Sincerely, Scott Bell More

Our family owns 4 Chryler vehicles, all purchased elsewhere. The service we have received from Fair Oaks has been exceptional and far exceeded that we received at other Chrylser dealerships. The enti elsewhere. The service we have received from Fair Oaks has been exceptional and far exceeded that we received at other Chrylser dealerships. The entire staff is knowledgeable about all Chrysler vehicles and are honest about any "known" glitches in specific models. When our vehicles are serviced there,they have always been done right the first time and if I have a question, they have been more than happy to have me bring the vehicle back in to check things further to my satisfaction. Barbara Fisk has been my "go-to" person for our service needs. When there was a question about a specific transmission repair that was needed, she brought out the service department "tranny expert" to show and explain the problem and discuss all our options with no pressure to perform ANY repairs. Barbara has always been helpful and pleasant and makes us feel like valued customers. The entire service department staff has been professional in all dealings with our family of Chryslers and we wouldn't even think of going elsewhere for service. This is truly a 5-Star Dealership! More