Fair Oaks Chantilly Chrysler Jeep Dodge RAM

I have had a most positive experience in both the purchase of my 2014 Jeep Grand Cherokee from Fair Oaks Chrysler Jeep Dodge and my follow-up contacts with the dealership. I initially came to this de purchase of my 2014 Jeep Grand Cherokee from Fair Oaks Chrysler Jeep Dodge and my follow-up contacts with the dealership. I initially came to this dealership to browse the available stock because I had certain requirements concerning the Jeep Grand Cherokee I was looking to purchase. I had been to another local dealership where I did not feel comfortable with the information that they provided to me. The sales staff at Fair Oaks Chrysler Jeep Dodge and especially Shaban Ghannam was very experienced and straightforward in providing me accurate information that I required prior to making a purchase of a new motor vehicle. I have owned 4 prior Jeep Grand Cherokees and 2 of them are still being used by other family members. My overall experience with Fair Oaks Chrysler Jeep Dodge from providing me some vital initial information concerning this redesigned motor vehicle to locating the exact vehicle that I was looking for was excellent. I especially enjoyed my dealings with their General Sales Manager, Tony Nardelli who made both myself and my son feel very comfortable with the entire process. I would highly recommend this dealership for anyone in the market to purchase a Chrysler product. More

From the moment we arrived to test drive the Jeep Cherokee, we found the entire dealership above all others: facility, salesmanship, and care for us during our purchase and afterwards. We are happy w Cherokee, we found the entire dealership above all others: facility, salesmanship, and care for us during our purchase and afterwards. We are happy with our purchase and we not only recommend the dealership, we especially recommend Sony Pierre. He was personable without being pushy. He was informative without overselling his cars. He quickly responded to our questions, our needs and wishes and never once pressured us to do/say or buy anything we did not desire. He has our business for life. More

I would like to say that the actual process of purchasing the vehicle was pretty good. The sales staff worked with us and made a deal that my wife and I were comfortable with. However, when we found some i the vehicle was pretty good. The sales staff worked with us and made a deal that my wife and I were comfortable with. However, when we found some issues with the vehicle and asked that they be addressed, that was when the attitude of everyone changed. I felt like they thought we were just being picky about the van not being perfect. I understand that we were buying a used vehicle and there might be some issues, but there were some things we felt were not safe but our concerns seemed to not be taken seriously. When we bought the van we got a limited warranty which helped because we told the dealer we smelled a something burning to which they replied there was a spray they use to inhibit corrosion and all of the vehicles have it. We were told that it would stop after we drove a few miles and not to worry. We also noticed some noise coming from the brakes and the van pulling to the left. I was told that the noise I was hearing was not possibly the brakes and that they did a front end alignment so they could not understand why we felt the van pulling. At this point we decided to take the van to a different dealer for service due to convenience and frustration. At the other Chrysler dealer service department they found two oil leaks, which was the burning smell we had mentioned before, they found that the brakes were basically grinding away because the pads had been changed with no addressing of the badly scored rotors, and all four tires had uneven wear on them, which was causing the pulling. By the time we went to the other dealer we started having some issues with the power lift gate and sliding doors. These parts were not covered by the limited warranty and will cost a lot of money to replace. The brake issue I fixed myself because that was also not covered by the warranty. I was able to get the seals on the engine changed under warranty but during the process, they found a stripped drain plug which needed to be replaced. I had to pay for the drain plug which was only nine dollars, but the seeming lack of attention to detail and competency at Fair Oaks Dodge in the service department is very disappointing. I feel like the oil leak should have been noticed, and if it was should not have been ignored. During the inspection if they found the drain plug stripped, why not just put a new one on, and if they did not notice it, why not? In conclusion, I may or may not buy another vehicle from this dealer, but I will not trust the service department to give an honest assessment of any used vehicle on the lot. When I purchased the vehicle I was given four free oil changes, but due to the lack of trust I believe those will just be taken care of by me in my driveway. It will be worth the cost to know that it was done right. More

I have purchased two jeeps in the area and below are a few items why Fair Oaks deserves only one star: Sales: - Sales guys do not know even the basics about Jeep Wranglers - For example, both sales few items why Fair Oaks deserves only one star: Sales: - Sales guys do not know even the basics about Jeep Wranglers - For example, both sales guys did not know what the new models changes were - Price averaged was on average a couple thousand dollars more than other places Service: - Dropped the Wrangler in to replace the clutch release bearing - the service department failed to bolt the drive shaft back in so it fell out as I was driving away. The drive shaft bounced back up so hard that it dented the oil pan and created a 6 month ordeal to get the vibration in my transmission fixed. After 6 months with Fair Oaks, I took it to another dealer and they ended up replacing my entire transmission - problem solved. Best part of it was that the service team at Fair Oaks told me that "this happens all the time" and "that there is nothing to worry about since that was our best transmission expert". - In addition to the ordeal, the service manager there doesn't know the first thing about servicing a vehicle. Talk to one of the techs not the service manager. - The service manager will keep you waiting even if you have an appointment My Wrangler spent over 35 days in the shop, and I spent countless hours waiting for repairs or the Service Manager to show up. Definitely do not take your vehicle here for a service. More

I started at another dealership in the area and the hard-sell had me a bit agitated. Stepping in to Fair Oaks CJD was an entirely different experience. My sales associate, Sony, was low key, knowledge hard-sell had me a bit agitated. Stepping in to Fair Oaks CJD was an entirely different experience. My sales associate, Sony, was low key, knowledgeable, and to the point. He helped me order exactly what I wanted at a price that was fair. He called me multiple times to update me on the status of my car while it was being made and got me out the door quickly when it arrived. I never once felt pressured, agitated or stressed. If you are in the market I would highly recommend this dealership and encourage you to ask for Sony. You won't be disappointed. More

This service center was so xxxxing good. I'll definitely go back again. It was recommended by my friend Angela Cooper who had a lot of nice xxxx to say about it. definitely go back again. It was recommended by my friend Angela Cooper who had a lot of nice xxxx to say about it. More

Have serviced my Jeep at this location a number of times--primarily because it is the nearest to me. And while my experience with the sales staff here, Sony Pierre in particular, has been outstanding times--primarily because it is the nearest to me. And while my experience with the sales staff here, Sony Pierre in particular, has been outstanding...the service department experience has been the worst I've encountered in nearly 30 years of driving. In particular: 1. The service department has yet to respond to an online request for service--despite the availability of their web forms. 2. Each time I've taken my vehicle in, the service department has forgotten to do part of the scheduled service (like tire rotation). 3. Little things that I've grown to appreciate at other dealerships (like noticing that my vehicle needs and inspection and offering to do that) are lost on them...no attention to detail here. They're really just phoning it in. 4. No follow up. By way of example, I ask for a recall to be addressed--they, for some reason, didn't have the parts in stock. They ordered them and told me they'd call when the parts were in...nothing but crickets for over a month. 5. Repeated negative feedback on the surveys have produced no results or apparent interest from the service manager, the GM, or Chrysler for that matter. In short, great place to buy a car...steer way clear of the service department. More

My husband and I were uneasy about purchasing a minivan for our growing family. After speaking with Sonny Pierre, he made our decision easy and clear. He provided us with great service. He was the friendli for our growing family. After speaking with Sonny Pierre, he made our decision easy and clear. He provided us with great service. He was the friendliest and easiest sales representative that we have ever worked with and are 100% happy we walked in at the moment that he approached the door. He was extremely knowledgable about the vehicles we were interested in and he was dedicated to helping find the perfect car for our family and budget. We have worked with dealerships before, however, we feel that Fair Oaks Chantilly Chrysler Jeep Dodge Ram is a great place to purchase a vehicle. More

The staff in Fairoaks Motors are friendly and accommodating. William worked with me from the minute I stepped in the dealership and made sure I got all the discounts I deserved and during the te accommodating. William worked with me from the minute I stepped in the dealership and made sure I got all the discounts I deserved and during the test drive showed me what the 2014 Jeep Unlimited Wrangler is able to do as far as maneuvering. He even picked up my Jeep from another dealer so I get exactly what I wanted. My only disappointment was prior to coming in I had a price quoted to me but due to miscalculation I was not totally qualified for it but I did for the most part and that's when William went to work made sure I get what I could to compensate and then some. Look him up when you visit. More

Bonnie Abbot and Aaron Call went the extra mile to find the vehicle with the features that I wanted. The atmosphere when discussing the vehicle was friendly, informative, and low pressure. I had used an on the vehicle with the features that I wanted. The atmosphere when discussing the vehicle was friendly, informative, and low pressure. I had used an on-line car buying feature of my auto insurance and banking services company and had selected three local dealerships; Fair Oaks provided the most up-front value to me by finding very specifically what I had asked for compared to the other dealerships. The other dealerships wanted to just talk, Bonnie and Aaron did the hard work of finding exactly what I wanted without hassle. They used my internet input and provided the most up-front service. This is exactly why I chose the internet to purchase a car. I know what I want in features and the type of vehicle. Aaron did the on-the-lot work with me. He is highly knowledgeable, friendly and very personable who makes car buying easy, which is a task that most people properly dread. I walked away happy with my purchase; I know I received a great value for a great automobile. I would return here for my next vehicle purchase. Additionally, I had visited the service department with my other vehicle a few weeks prior. The service department also went above and beyond in the services they provided so I believe that the entire Fair Oaks organization has a shared commitment to excellence that permeates every department. More