Fair Oaks Chantilly Chrysler Jeep Dodge RAM

Good car, poor follow through While I am happy with the car I purchased, I am dissatisfied with the service I received. When I purchased the car, the dealership had misplaced While I am happy with the car I purchased, I am dissatisfied with the service I received. When I purchased the car, the dealership had misplaced the second set of keys and the owners manual. I was asked to drive back out from dc to pick up both the next weekend. When I got to the dealer they had neither the keys nor the manual. I waited over an hour for the key to be cut. Despite repeated promises from Ben that he was taking care of the manual issue, three weeks later I still don't have the manual. Additionally, I had to be reissued temporary tags because the dealership did not submit the paperwork to the dc dmv on time. This may seem trivial but when you spend over $40k on a car you should expect more. There is no shortage of Jeep dealers in the area. More

Outstanding Customer Service I was in the market looking to purchase a brand new 2014 Dodge Durango RT. As a member of Penfed I was able to utilize their Auto Buying Program. Pen I was in the market looking to purchase a brand new 2014 Dodge Durango RT. As a member of Penfed I was able to utilize their Auto Buying Program. Penfed listed Safford, Farrish and Fair Oaks as participants of the program. I was in talks with Safford of Springfield to purchase a new vehicle. After sitting at their dealership for a few hours and being treated like crap (see my review of that experience) I contacted Bonnie at Fair Oaks Dodge. She mentioned they had a vehicle in stock that could fit my needs. The next day I went in and spoke to Bonnie. She had her sales consultant “Big Fish” work with me on what I was looking for. Working with Big Fish and their Sales Manager Neal I was offered a great deal on a 2014 RT that they had in stock. In fact I paid less then what Safford was offering and got more in options and service. Within 30 minutes I had put down a deposit on the vehicle and all paperwork was filled out to be processed. I came back a week later with my wife and purchased the vehicle. From the time I walked into Fair Oaks Dodge till the time we drove off the lot with the new vehicle; everyone at Dealership treated us with the up most respect and politeness. All of our questions were answered promptly and the whole buying process was a pressure/hassle free experience (Unlike Safford of Springfield). A good friend of is also considering a 2014 Durango and has been in talks with Fair Oaks based on my recommendation and experience. I highly recommend this dealership! More

Sales consultant Joe was very kind and courteous and never pushy like most used car sales people are. I would 100% recommend both him and the dealership as a whole. Joe was very kind and courteous and never pushy like most used car sales people are. I would 100% recommend both him and the dealership as a whole. More

Sixto assisted me with looking at the Scion xD the dealership had listed on AutoTrader.com. We went for a test drive and he was as kind and courteous as could be from start to finish. He was more than dealership had listed on AutoTrader.com. We went for a test drive and he was as kind and courteous as could be from start to finish. He was more than willing to share personal stories about his life as a car salesman, and was one of the first salesmen I have really connected with on a personal level. So far, being a young woman buying her first car alone has not worked at all in my advantage-- I have been bullied and treated with apathy, or just not taken seriously. I know my fair share about cars, and Sixto treated me as such. Although the car we were close to making a deal on was sold the next morning when I called to discuss it further with him, if there was a car up there in Chantilly I was interested in I would definitely make the drive again. Am grateful to have laughed with, learned with, and been treated with respect by Sixto and that I could experience a comfortable car search with him at this dealership! More

Service technician, David Richards, accurately diagnosed why my van was not starting when I called him. I brought it in, and he had the paperwork ready to go when I pulled into the service area. As I gave why my van was not starting when I called him. I brought it in, and he had the paperwork ready to go when I pulled into the service area. As I gave him my keys, he invited me to have a free cup of Starbucks coffee and the wait would only be a few minutes. Wow, less than an hour later, I am paid and driving my van home. Fixed. This service guy is tops in his field, and he wrote the manual on outstanding customer service. Wow. I will will recommend this dealership because of their SERVICE. I will not take my van anyplace else to be serviced. More

Sony Pierre was an awesome salesman. Literally, called me and got me out of the seat at another dealership as I was planning on buying a new jeep. Sony found me the car I wanted (upgraded to the max) for me and got me out of the seat at another dealership as I was planning on buying a new jeep. Sony found me the car I wanted (upgraded to the max) for the same price as a mid level. He gave me his personal cell and worked daily and updated me on the progress of find the right car. Highly recommended!!! More

I was a bit nervous having to by my first car all by myself. Granby did his best to help me find something affordable and that met all my requirements, which I promise was no easy feat. He helped me fig myself. Granby did his best to help me find something affordable and that met all my requirements, which I promise was no easy feat. He helped me figure out financing, which was better than I had been offered by my banka nd auto insurance. More

In buying my jeep liberty, the service and openness was very impressive. In receiving the servicing on my jeep, always have been received with courtesy and a positive attitude. One thing which concerns m very impressive. In receiving the servicing on my jeep, always have been received with courtesy and a positive attitude. One thing which concerns me is the new configuring of the service desks in the entrance area. It is very cold there and uncomfortable for the customer and I cannot fathom how the excellent employees withstand the weather. Like on the show "Undercover Boss", it would be interesting to see the general manager work in this environment in the coldest day. More

I purchased a brand new 2013 Dodge Ram 2500 Power Wagon in June 2013 from Fair Oaks Chantilly Chrysler Jeep Dodge Car Dealership. During the test drive, I noticed alignment issues, the steering wheel was in June 2013 from Fair Oaks Chantilly Chrysler Jeep Dodge Car Dealership. During the test drive, I noticed alignment issues, the steering wheel was off center and its play was off, and a constant clicking noise when i would veer left or right. The salesperson told me that this wasn’t a big deal, that I could return the next day to adjust these minor issues. I ended up purchasing the truck because as a prior Dodge Ram owner, I was confident in the quality of this vehicle. The following morning I returned to have the service completed on these issues. The service advisor, Walter French, said that he would fix the alignment during the first 3,000 mile service check up. I agreed with Walter, and did not have these issues corrected, and decided to wait until my 3,000 mile service check. Around the August, at the 3,000 mile service check, I requested an oil change, alignment, tire rotation, for them to look in to the previous issues which included the steering wheel being off center and issues with the wheel play and the clicking noise. The navigation system was also freezing up. When I returned a few hours later, Walter said that everything was completed and that the clicking noise was normal. This was disappointing to hear, especially after the salesperson and Walter told me that this would be corrected. After being told that I’d have to accept the odd noise with my new vehicle, I decided to research this further. Through my peers and online research, I learned that this clicking noise is actually not normal, especially for a brand new vehicle. Furthermore, I found that the alignment and steering wheel issues were not corrected, the driver’s seat cushion was now making an odd noise, there was still the clicking noise when I drove, and my navigation system was still freezing up, so I returned on September 4th. On September 4th I requested that the steering wheel be centered, navigation corrected, driver’s seat cushion looked at and I personally showed the technician the ongoing clicking noise during a test drive. I waited 3 hours for the repairs (I requested a loaner vehicle but was told that I wasn’t eligible, even though my car was under warranty). Again, the clicking noise was not corrected, in fact, the technician noted on the invoice that he did not hear it during a test drive for 7 miles, despite my personally showing him when I dropped the vehicle off. The driver’s seat cushion was fixed and the navigation was corrected via software update, but the other issues (steering wheel off center and wheel play, alignment, and clicking noise) remained. I called the service desk and was told that these problems could be addressed at my next oil change in October. Not wanting to wait too long, I returned before my next oil change to address the ongoing issues previously mentioned, as well as a new problem with the loosening trim on the front of the vehicle. At the end of the service, I was told again, that everything was satisfactorily completed (steering wheel was lubricated) and that the technician did not hear any clicking noises. I was informed that the trim would have to be corrected by Chantilly Auto Body, a nearby auto body shop. I found it odd that I was being told to go to a subcontractor to the dealership, but proceeded anyway. I wasn’t given a loaner car, despite my car being under warranty, and had to make arrangements to be picked up. Chantilly Auto Body fixed the trim and I picked up the vehicle the next day. My next oil change was on October 29, as usual, I asked that the steering wheel issues, alignment, and clicking noises be addressed and was told again, that the technician test drove the vehicle and saw no issues. At this point, I grew frustrated and asked to speak with the Service Manager, who scheduled an appointment for me with Michael Peters, a Service Advisor for November 4th. Before my meeting with Michael, I noticed oil dripping after my recent oil change, my radio and navigation screen were beginning to freeze again, and now the trim was coming off of the rest of the wheels. Michael told me that the oil filter was loose from the prior changing and that it needed to be tightened and cleaned up. Michael said that the alignment issues were due to tire pressure and had them fixed (although this repair did not last). He told me that the trim would have to be repaired by an auto body shop. This time, I mentioned that I did not think it was right for me to take my truck to a third party, and that it was really their responsibility. Michael agreed, and I was provided a truck for seven days. Unfortunately, Fair Oaks Dodge did not purchase insurance from the car rental, and I had to pay $192 out of my pocket for this coverage. On my drive home, I noticed again, that my steering wheel was off center, and that they wheel play was off. I also heard the clicking noise, but the navigation and radio screen was updated and functioning again. I called and made an appointment in January for the clicking noise, steering wheel issues, oil change, and tire rotation. I waited 4 hours for this service. Michael told me that all of the issues except for the clicking noise were addressed and that I would have to come back at a later date to address the ongoing issue with the noise. Frustrated again, I escalated my issue to Chrysler Customer Assistance Center and gave them the history of my issues with this truck. I was given a case number, 24495168 and I was told that they were going to follow up with the Service Manager to take care of this issue. I was given a date of February 7 to test drive my truck with a technician so that they could hear exactly what I was hearing. The technician finally heard the noise that I have been hearing for months and I was scheduled for an appointment the following Monday, February 10. I was told that Fair Oaks Dodge needed my vehicle for 2 days and that I would be provided with a rental. This time I requested a truck since I am a contractor and need this type of vehicle to work. I arrived at the rental company and the truck was not ready. I was told that they were expecting me 3 hours later, but that they would have the truck ready for me the next morning at 7:30. I arrived at 7:30 the following morning and again, no truck was available. Again, I require a truck for my every day work as a contractor and this was very frustrating for me. Not wanting to deal with the rental company, I kept the sedan. I contacted Michael the following day for a status on my vehicle and was told that he would “call me right back” but he did return my call and I had to follow up with him the next day. At this point, I was frustrated with the fact that I was promised a loaner truck and provided with a sedan (which I have paid $40 for), and it is now day 4 of my truck being repaired. I have been a loyal customer of Fair Oaks Chantilly Chrysler Jeep Dodge dealership and have referred my friends and family to them for years. As a prior Dodge Ram owner ( a used vehicle that I had no issues with), I am appalled at the ongoing issues associated with this brand new vehicle and even more disappointed with the service that I have received. There has been zero accountability on the service department and management, no focus on quality and customer service is absolutely non-existent. I believe that I was sold a defective vehicle with systemic and ongoing issues that no one at this dealership can seem to repair. More

Having done some research, including test driving a few other cars, I was anxious to learn more about the Grand Cherokee when I arrived at the dealership on January 6. William Granby met me at the door... other cars, I was anxious to learn more about the Grand Cherokee when I arrived at the dealership on January 6. William Granby met me at the door...and impressed me immediately. William is professional, gracious, and very knowledgable. And, for those few things he didn't have an immediate answer too, he was very effective at getting the answer. He is patient, thorough, and it is an absolute pleasure to do business with him. And, once we had agreed to purchase the car, William, Carlton, and other business folks made the process extremely smooth. My wife and I really appreciate the great level of service we've experienced at Fair Oaks Chantilly Jeep. We will highly recommend William and this dealership to our friends. More