Fair Oaks Chantilly Chrysler Jeep Dodge RAM

Great Service Everybody is very nice and helpful. I'll definitely go back. I felt like the person I dealt with really had my best interest at heart and did everythi Everybody is very nice and helpful. I'll definitely go back. I felt like the person I dealt with really had my best interest at heart and did everything they could make sure I had the best visit possible. Definitely reasonably priced. More

Well... Well, besides Bonnie in sales and Mike in service, this dealership has been a complete disaster. From day one, I have numerous bad experiences. The Well, besides Bonnie in sales and Mike in service, this dealership has been a complete disaster. From day one, I have numerous bad experiences. The worst is being told something in writing, then being told later that is was mistake. After repeated attempts to resolve the issue, I can't even get a return call from Marvin Rivera or Jim Davies (the GM). I have come across some poor customer service in my life and this dealership is about as bad as any I've dealt with. I would not recommend this dealership at all. Update -- within hours of posting my original message, Mr. Davies sent me a message asking for my contact info. I immediately responded with my info. Months later, still no phone call from him nor Marvin.....shocker! What a joke this dealership is. I highly encourage you to take your business elsewhere. More

Great buying experience and phenomenol service We have been using this dealership for almost 30 years for service and have purchased 4 vehicles from them. Would not consider any other dealership in We have been using this dealership for almost 30 years for service and have purchased 4 vehicles from them. Would not consider any other dealership in the NOVA area. More

Disappointment When your sales rep gives you a walk out price it should be honored. And do not wast my time calling me in saying it's a go, then claim that they can When your sales rep gives you a walk out price it should be honored. And do not wast my time calling me in saying it's a go, then claim that they can not let it go for the price. I do not work there, I brought the amount to purchase a car that was set up.. You did not work with me, as stated. Your only as good as your word.. Your word fell very short. More

Returning Customers We bought a truck 10 years ago and were so impressed with the staff and the service, that we came back and bought a new Jeep. We are very happy with We bought a truck 10 years ago and were so impressed with the staff and the service, that we came back and bought a new Jeep. We are very happy with Fair Oaks and would highly recommend them to others. More

Off the Lot = I don't Care I can't give 0 stars so 1 it is. I was trying to avoid making a review and allow for the dealership to rectify the situation, however there seems to I can't give 0 stars so 1 it is. I was trying to avoid making a review and allow for the dealership to rectify the situation, however there seems to be a lack of interest to do so. I purchased a used-vehicle on 8/13/15. When I saw the ad go up, I called immediately and I came in. After negotiations we came to an agreement and I came back to pick up the car. My salesperson knew NOTHING about the car and really wasn't the greatest, however I wanted the car. Issues: Financing we agreed on a price for the warranty and gap insurance, and that wasn't conveyed in my written agreement, which I didn't notice until a day or so after I brought the car home. I asked will it pass MD inspection and I was told yes. Well low and behold I take it for inspection and the mechanic says I need to bring it back to the dealer because the wheel bearings are going bad. I call the dealership and Max tells me that it is sold as is and that is why I have a warranty. I contact the warranty company and they tell me the dealership must fix it because it is pre-existing the warranty does not cover it. I have been trying to reach the financing person to discuss the issues with the contract and my car, well she no longer works there. I have emailed the GM and he has been non -responsive and the Sales Manager indicated he was researching but it has been almost 2 weeks. Here we are almost a month later and no one has been able to offer me a solution. I was not given my buyer's guide, I was not given my copy of the carfax, both which I was entitled too, I was not given any type of solution for my wheel bearings and the contract I signed, I did not sign the AS-IS clause. So the message I have received is, once you purchase the car and drive it off the lot, we are done and don't care. Its a shame I had to file a complaint with the BBB and still no response. I guess I will need to seek legal advice. Very unfortunate More

Didn't even buy a car from them RUDE sales person I put in the information on my pre- approved finance form for this dealer was relentless. They emailed and followed up with 5 phone calls a couple th I put in the information on my pre- approved finance form for this dealer was relentless. They emailed and followed up with 5 phone calls a couple they called hung up and called right back. When I finally had the time to call back I talked with the sales person and asked him to stop calling that I was just thinking about a new car he said "We didn't come to your house you requested information we have to follow up". I said you didn't have to call 5 times. Hang up then call right back. He said "if you would of answered the first time we would not have to keep calling back" really? And you want my business. I would NEVER purchase or step into this place at all. More

false advertising This dealership knowingly advertises false discounts. They drew me in with an ad stating that the vehicle i wanted was discounted $7000.00 When i arri This dealership knowingly advertises false discounts. They drew me in with an ad stating that the vehicle i wanted was discounted $7000.00 When i arrived, they said the discount is made up of several discounts each of which has its own eligibility criteria. Nowhere is this explained on their advertisement. When I confronted a sales manager, his response was, "All dealerships do it." I don't know if that's true, but this one is going to be held accountable. I am taking my case to the Attorney General tomorrow with conclusive evidence. More

Held car, no updates, didnt even have parts to do service I dropped my car off at 10 am yesterday and was told it would take a short time to complete the 3 pieces of work. I call back at 9pm as I have heard n I dropped my car off at 10 am yesterday and was told it would take a short time to complete the 3 pieces of work. I call back at 9pm as I have heard nothing. The person who answers say they don't show that anything was done to the car and cant answer any questions. Aaron calls back again to tell me that dave did not actually have the parts in to do the work when he took in my car and they did not have an estimate of when they would even have the parts in. so they took my car, knowing they didn't have the parts, and then let it sit for a day without calling me. I just called in now and david blamed aaron, and last night aaoron said david was the one doing the work. if you want to waste a lot of your time hearing ridiculous excuses and dealing with completely incompetent people use this dealer. also james Pollack the service manager has a voicemail box that doesn't actually work. so good luck More