Fair Oaks Chantilly Chrysler Jeep Dodge RAM

Wonderful experience with Customer Service Rep I worked with Bonnie Abbott. Bottom line, it was wonderful working with Bonnie. She is a wonderful customer service rep who helped me with purchasing I worked with Bonnie Abbott. Bottom line, it was wonderful working with Bonnie. She is a wonderful customer service rep who helped me with purchasing a vehicle which fits my needs. My final decision came to a 2016 Dodge Durango Citadel. Albeit I could not get the color I wanted (because the manufacturer did not offer the color for that vehicle anymore), Bonnie was able to locate a vehicle which contained all the options I wanted. More

Bonnie Abbott great sales lady. Really liked working with Bonnie, she was fantastic. Initial finance guy was great. Giles was nice. However the process was confusing, post purchase t Really liked working with Bonnie, she was fantastic. Initial finance guy was great. Giles was nice. However the process was confusing, post purchase there were multiple phone calls from different people calling asking the same questions. Internal communication needs a massive improvement. Finance dept needs to communicate better with sales. However despite confusion, Bonnie and Giles gave us a great deal on our two cars and we walked away happy. More

Bonnie Abbott makes dreams come true. Bonnie Abbott helped my husband and I find the 2015 Jeep Cherokee that was just right for us. We felt like family and she was so caring and patient wi Bonnie Abbott helped my husband and I find the 2015 Jeep Cherokee that was just right for us. We felt like family and she was so caring and patient with us. She made the deal happen. Cliff in the finance department was great also. They are a great team to work with. She did not push herself on us and that's was so relaxing. Nobody likes a pushy sales person. Bonnie is NUMBER 1 at Fair Oaks Chantilly. More

Would definitely recommend! Had a great experience looking at cars for my son. Bonnie was great, and really listened to our wants and needs. We'll definitely tell our friends abo Had a great experience looking at cars for my son. Bonnie was great, and really listened to our wants and needs. We'll definitely tell our friends about Fair Oaks Motors. More

Bonnie Abbott made my car buying experience easy I had not purchased a car in a long time, so was very apprehensive. Bonnie Abbott was so helpful and knowledgeable that it made the buying experience I had not purchased a car in a long time, so was very apprehensive. Bonnie Abbott was so helpful and knowledgeable that it made the buying experience wonderful. She worked with her manager, Max, and got me a good deal on my 2016 Jeep Cherokee. Thank you Bonnie. More

A truely exceptional experience A+++ I usually don't write reviews unless I have an exceptional experience at a restaurant or something, but after today I feel this was definitely worth w I usually don't write reviews unless I have an exceptional experience at a restaurant or something, but after today I feel this was definitely worth writing! Just bought my son a car from here and all I can say is WOW. I've never had such an stress free experience at any dealership like I did here. The managers were on point. Extremely helpful when it came to questions about trade in value of our current car and finance options/warranties, etc. Mimi in particular did an A+ job. I also want to point out the lady that helped us through the whole transaction from start to finish, Bonnie. You really made this experience an all time high in our book. Sweet, very knowledgable, and we left feeling like we really got the best deal. That is the way buying a car should feel so thank you Bonnie for all your help! We will definitely come be back and recommend this dealership to our friends and family. Thank you again! More

Buy from Bonnie Go with Bonnie. She knows cars and will help you navigate the purchase process. Bonnie helped me figure out what my car might be worth and how to go Go with Bonnie. She knows cars and will help you navigate the purchase process. Bonnie helped me figure out what my car might be worth and how to go about trading it in for the new Renegade. More

2016 Jeep Wrangler Sahara Unlimited Thank you to Bonnie Abbot and the Fair Oaks Chrysler team for making our buying experience so pleasurable. Such a warm and inviting feeling from begin Thank you to Bonnie Abbot and the Fair Oaks Chrysler team for making our buying experience so pleasurable. Such a warm and inviting feeling from beginning to end. Thank you for not making us feel like it was 11:00 in the evening. More

Dishonest We purchased a new vehicle on 6 Aug 2016. During the negotiations we were quoted a price $3,000 more than the online quote. We were also due a mil We purchased a new vehicle on 6 Aug 2016. During the negotiations we were quoted a price $3,000 more than the online quote. We were also due a military rebate of $500 and were told to bring in a verification document. We did so the next day and were told we should have our rebate in 2 weeks. We heard nothing for 3 weeks and sent an email to our sales rep, Bonnie. No response. We called her 2 days later (Aug 31). She said she would check. On Sep 8, I called her and she said the financial officer we had dealt with was no longer with them and no one knew where the paperwork was. We emailed her the form that day. She then said she needed another form. We hand carried that form to Giles, the General Sales Manager on Sep 10 and he said it was the correct form and we should have our rebate in 2 weeks. On Sep 14, we were called and told they needed another form. We emailed it that day. We heard nothing. On Sep 27, we called Chrysler World HQ & Tech Center. The HQ Rep there called the dealership manager who said they were waiting for a particular form. An untruth - that form was sent to the dealership on Sep 8. HQ then talked with the general sales manager. HQ then told us the dealership would have the rebate check cut within two hours for us to pickup. We went the next day to pick up the check. It was not there and no one knew anything about it. Neither the manager nor the general sales manager were in. An employee then said he would call the manager and/or general sales manager and check with the finance office. Shortly, the employee returned with a check, that was just cut (dated Sep 28). Nothing had been done the day before. This dealership jerked us around for 7 weeks and 4 days. We have no confidence in this dealership and will pass our experience on to others. This experience will cost Chrysler Corp. and this dealership much more than the $500 rebate due to the ill will generated. More

Car buying made easy! We bought a 2016 Cherokee Overland ... Bonnie found the color we wanted and all the right options. The purchase process was quick and everyone, espec We bought a 2016 Cherokee Overland ... Bonnie found the color we wanted and all the right options. The purchase process was quick and everyone, especially Bonnie, was easy to work with and very personable. More