Fair Oaks Chantilly Chrysler Jeep Dodge RAM

Poor Customer Service In May 2016 this dealership was offering a $50 gift card for test driving a vehicle. On May 31st I test drove a Jeep Wrangler, completed & submitted In May 2016 this dealership was offering a $50 gift card for test driving a vehicle. On May 31st I test drove a Jeep Wrangler, completed & submitted the required form and was told that the gift card would be sent to me in 6 weeks. After not receiving the gift card for over 2 months I called the dealership to inquire about the status. I was told that someone would research my request and get back to me - no one ever did. I called 5 times between August & October (to include 2 very detailed messages for the General Manager, Jim Davie) and none of my calls were ever returned. On October 3rd I visited the dealership, spoke to the Salesman who accompanied me on the test drive and inquired about the status of my gift card. He indicated that he would speak to his manager and get back to me - he never did. On October 10th I called the Salesman and received the same response (he would speak to his manager and get back to me) - he never did. On October 13th I contacted Citibank who indicated that they would contact the dealership on my behalf - still no response from this dealership. I have had other poor experiences with this dealership, both when servicing my current Jeep and when shopping for a new Jeep that have caused me to question their integrity. I am fairly confident that I will never receive a call back or my gift card and absolutely confident that I will never do business with this dealership again. More

Great experience! Bought a Jeep Grand Cherokee from Fair Oaks Motors last week and Manager Tony and sales men Paolo went above and beyond to help us get the car we want Bought a Jeep Grand Cherokee from Fair Oaks Motors last week and Manager Tony and sales men Paolo went above and beyond to help us get the car we want it, go see them for your next purchase! More

Great Price on a new JGC Limited Had dealt with four other Jeep dealers. Waqas, our salesman, helped us learn about available options, exterior paint choices, and find the JGC Limited Had dealt with four other Jeep dealers. Waqas, our salesman, helped us learn about available options, exterior paint choices, and find the JGC Limited with the options that we wanted on the best cost! More

Best Customer Service! Buying cars is usually not fun at all but the service I got here from Waqas and Sulli was exceptional. I would recommend anybody to this dealership an Buying cars is usually not fun at all but the service I got here from Waqas and Sulli was exceptional. I would recommend anybody to this dealership and Waqas. Waqas was my sales man and he did a great job from helping me out with making my decision to making sure I have the best experience. More

Sales I have purchased a Jeep cherokee from Iman. By far this was the best vehicle I ever bought and the experience was smooth. Thanks Iman and Fairoaks tea I have purchased a Jeep cherokee from Iman. By far this was the best vehicle I ever bought and the experience was smooth. Thanks Iman and Fairoaks team. More

Great dealership I've visited multiple dealerships before this one and i can honestly say this was the best. Mr.Waqas was very helpful and so friendly. he always had I've visited multiple dealerships before this one and i can honestly say this was the best. Mr.Waqas was very helpful and so friendly. he always had a smile on and made sure to explain everything. i would definitely recommend this dealership to everyone i know! More

Great place to buy a car David Black Sales Manager and Paolo Sales consultant were great. They made my car buying experience worth every minute. If I had to suggest a dealer David Black Sales Manager and Paolo Sales consultant were great. They made my car buying experience worth every minute. If I had to suggest a dealership it would be this one More

Great Deal!!! Thank you Waqas and Sulli for getting me a great deal on my Ford F 150. Waqas was really professional and patient with us. He really worked with me on Thank you Waqas and Sulli for getting me a great deal on my Ford F 150. Waqas was really professional and patient with us. He really worked with me on the price. More

2016 Jeep Cherokee Our sales person, Iman Jaberizadeh, gave us a great deal on our new car. Iman was very knowledgeable and friendly towards us. He answered all of our Our sales person, Iman Jaberizadeh, gave us a great deal on our new car. Iman was very knowledgeable and friendly towards us. He answered all of our questions in, both a patient and professional manner. I highly recommend Iman for anyone wanting to purchase a car. More

Great experence This was one of the best sales experience I've had. My sales agents were Sulli and Paolo. They were extremely nice, called me promptly after making th This was one of the best sales experience I've had. My sales agents were Sulli and Paolo. They were extremely nice, called me promptly after making the inquiries on the vehicle, continuously worked with me throughout the buying process. In the end they went above and beyond to ensure that I got the car I wanted and at the right price. Sulli talked to me like he's known me for years and Paolo, was extremely nice and ensured that the past owner returned the additional set of keys on my new vehicle. I love my new car and buying the car from Fair Oaks was the best decision I ever made in the buying process. More