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Fair Oaks Chantilly Chrysler Jeep Dodge RAM
Chantilly, VA
731 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 21, 2019
Thumbs up Great dealership great people service was quick and all the staff are very friendly my vehicle was taken right away and quickly brought back to me Great dealership great people service was quick and all the staff are very friendly my vehicle was taken right away and quickly brought back to me More
by Jackson1234!
Employees Worked With
Marvin Rivera, Thomas Archer, Sulli Chillipwelli, Giles Mulligan, Deon Hamlett, Andre Jackson, Keith Lilly, David Richards, Margaret Crabill, Customer Service
February 15, 2019
Honest, efficient & professional service dept I have been bringing my jeep Cherokee to this dealer for service since I bought it in 2016. They are always very professional polite efficient and fri I have been bringing my jeep Cherokee to this dealer for service since I bought it in 2016. They are always very professional polite efficient and friendly. More
by Jeep4Life
Employees Worked With
Thomas Archer, David Richards, Margaret Crabill
February 10, 2019
Sales Managers didn't understand the Magnusson-Moss Warranty The first thing I noticed when I went into this dealer was the sales manager did not understand the Magnusson - Moss Warranty act and tried to tell me The first thing I noticed when I went into this dealer was the sales manager did not understand the Magnusson - Moss Warranty act and tried to tell me that if I installed a non-factory lift I would void the manufacturer warranty immediately. After calling them out on it they seemed to hem and haw and backtrack on it but it was clear they don't understand the law. The sales guy I used was great but he also hadn't read the warranty act. More
by gtbadass
Employees Worked With
forget
February 10, 2019
Update: on Fair Oaks UPDATE: I did speak with Hermann, the Director of Sales this morning. He did call and apologized for the behavior exhibited by the sales rep and advi UPDATE: I did speak with Hermann, the Director of Sales this morning. He did call and apologized for the behavior exhibited by the sales rep and advised that he this sales rep, in particular, is not on the job as of now. I did tell him I did want to return back there as I did not purchase a car yet and take another look at Jeeps as, again, William was awesome to work with and I would love to give him my business... I want to thank him for taking my complaint seriously and taking swift action to resolve it. Throw the entire sales management team away! First off, this is no disrespect to William, my sales rep I worked with, he has been wonderful but the rest of his collegeues and his boss are a whole different story. For starters.. I actually was meaning to go to a competitor dealership, Lindsay, but my GPS routed me to this one. A gentleman, whose name I didn’t get and is the reason for this negative review, approached me before I even had a chance to step out of my car. I asked for the sales rep who I was supposed to be working with at Lindsay before I realized I was af the wrong dealership then when I told him I was going to come back to him but I wanted to keep my appointment with Lindsay he tried to get me to stay there. When I repeated I would come back, he snapped at me and told me I can go to whatever dealership I want and it doesn’t matter to him. But then I stayed because I realized they True Car did send my request to them and there was a sales rep I was assigned to so I did decide to push up my Lindsay appointment and go meet with William Let me be clear: this review is no reflection on William he was fantastic! I had an excellent rapport with him. He took his time, going over both the Jeep and the 1500 and he actually convinced me that I did want to go with a 1500. I told him I would come back because he had to go out of town and I did want to look at the F150 and a couple of other models... I did that this week but on Friday, I went back to the dealership because I wanted to take a look inside the Rebble and a Laramie.. well long and behold the same jerk of a sales rep was there but this time, he amped his unprofessionalism up to 10. I told him that I am going with the 1500 and I will be making my purchase next week but I just wanted to look inside the two other trims I was looking at the Rebel and the Laramie.. he told me it’s better to come back when William was here because he wouldn’t be getting the credit.. let me reiterate that... he said that I should come back because he wasn’t going to get the credit.. he flat out refused to help me. Said it was “too cold” for him to be going outside and if i wanted to somebody else can help me but it wasn’t going to be him. I was livid! I told them I won’t be getting a car from them at all then and started to leave when two other sales reps offered to help. Meanwhile I kept glaring at this office where I saw this man looking at me like a deer caught in headlights... clearly he saw I was under and angry but didn’t get up. When I found out that was Mr. Cuadros, the Director of Sales, who didn’t even bother to check to see what was going on, I left. I did call Mr. Cuadros immediately to tell him, this salesman needs to be fired because he lacks customer service skills and he just cost William a $55k sale. While he let me vent, I noticed not once did he apologize for his sales rep’s behavior. He did tell me he would get back to me in 24 hours which as of the time of writing this, he has not.. I actually ended up deciding on a Subaru but if I was going to go with a 1500, I would have went to Lindsay. It’s amazing to me, this wasn’t even Lindsay’s dealership or sales rep and they apologized to me and seemed to share in the anger that Fair Oaks’s management should have had... I can’t imagine any of the major automotive groups, or single mom and pop dealers in the area having somebody so ignorant and disrespectful on their staff. Clearly, fairoaks doesn’t care because the only response to this situation should have been that this gentleman is no longer employed there.. but they really only care about your money.. go to another dealership. One that actually cares about you as a person. More
by Artis Whitfield
Employees Worked With
Hermann Cuadros, William Granby
February 05, 2019
Awesome experience! We looked around many Jeep dealers and we had a great experience with Thad and the rest of the dealership team. Very happy with dealer! We looked around many Jeep dealers and we had a great experience with Thad and the rest of the dealership team. Very happy with dealer! More
by HULKK23
Employees Worked With
Thad Hancock
February 02, 2019
Overall a very good experience My husband and I drove way out of our way to take our business to Fair Oaks Chantilly because we felt they were more open and honest and less pushy th My husband and I drove way out of our way to take our business to Fair Oaks Chantilly because we felt they were more open and honest and less pushy than other dealerships closer to us. The only reason I gave 4 stars instead of 5 is because I think the financial "stuff" could have been explained better. I didn't really understand what I was signing up for or what all of our options were. More
by lafayette
Employees Worked With
Thad Hancock, Marvin Rivera
February 01, 2019
Awesome experience Very easy experience to deal with this dealership. Very friendly sales staff and overall customer service. Bottom line I am happy and would recommend Very easy experience to deal with this dealership. Very friendly sales staff and overall customer service. Bottom line I am happy and would recommend this dealership to a friend. More
by Theresa24
Employees Worked With
Andrea T
January 30, 2019
Terrible. False advertising, forced additions Listed prices on their website are ONLY if you arrange financing through one of their lenders, and if you agree to let them keep a tracking module in Listed prices on their website are ONLY if you arrange financing through one of their lenders, and if you agree to let them keep a tracking module in your car (that they charge you $399 for) for the sake of "customer convenience". They claim they cannot remove this module, since it's hardwired into the car and is not optional. They pride themselves with low prices but it must be a regional thing, as there are identical cars without those asinine stipulations elsewhere in the country. The Finance manager is also quite short on the phone and isn't very willing to actually explain anything either, the salesmen do it better and with significantly less audible frustration than he does. Prices are too high and the tracker is just creepy and scummy. Would not recommend. There are much better deals to be had, other dealers that don't decide to modify the car and force you to pay for it... One star is more than generous here. I regret having this place run my credit just to try and save $1000. More
by crash1340
Employees Worked With
Thad Hancock, Max Bashardoust
January 30, 2019
The best! Quick and easy! Honest pricing and great customer service! Our saleswoman was Andrea Thompson whom I would highly recommend! She went above and be Quick and easy! Honest pricing and great customer service! Our saleswoman was Andrea Thompson whom I would highly recommend! She went above and beyond what any other dealership had done for us thus far in our car search. More
by D&J
Employees Worked With
Andrea Thompson
January 30, 2019
Outstanding! I had always wanted a dodge since I worked there 5+ years ago. My friend has been always buying his cars through Fair Oaks and I had the pleasure of d I had always wanted a dodge since I worked there 5+ years ago. My friend has been always buying his cars through Fair Oaks and I had the pleasure of dealing with Alexandria and Sony. I originally went to look at mustangs, I know hypocrite, but after being treated like utter crap by the Ford dealsership, I decided to go with my gut instinct and head to Fair Oaks. Needless to say I left with a Go Mango 2019 Charger Scat Pack and I couldn't be happier! Sony and Alexandria really helped me out. Their finance department bent over backwards to gey me into this car. I highly recommend checking them out! More
by Scatyeah392
Employees Worked With
Sony Pierre, Marvin Rivera, Thomas Archer
