Fair Oaks Chantilly Chrysler Jeep Dodge RAM

Disrespectful and Condescending I worked with Bonnie, who was exceptionally knowledgeable and pleasant, unfortunately there was some miscommunication and confusion on the final quote I worked with Bonnie, who was exceptionally knowledgeable and pleasant, unfortunately there was some miscommunication and confusion on the final quoted price I was given. I attempted to present my concerns to the sales manager working that shift (small, scrawny, balding gentleman with a nervous disposition) who was dismissive, and just pointed to a number on a piece of paper and said "It's actually this price". I attempted to explain to him that I had confirmed a different price (twice, with multiple people) and had taken the day off work to finalize my purchase, to which he mumbled "Human error" and "Ok, so you had to take a day off work". He made no attempt to remedy the situation or discuss any alternatives. I requested to speak to the location manager (who did not come out, or return my call) and after a brief wobble I was informed that the manager was "in a meeting". Bonnie was extremely apologetic, and took complete responsibility for a situation that was absolutely not entirely her fault. I had no issue with paying more for a quality product, and ended up purchasing the same vehicle (Dodge Charger) from a competitor (Perfect Auto, ask for Alex) The only pleasant aspect of the whole ordeal was seeing a lady in a profession dominated by "men" being the only person who showed strength of character and personal responsibility. Thank you Bonnie! More

My new hybrid pacifica Thad was very nice to guide me to buy my new Pacifica and he helped me a lot and I would recommend him for your new car purchase. Thad was very nice to guide me to buy my new Pacifica and he helped me a lot and I would recommend him for your new car purchase. More

New Jeep purchase Would recommend this dealership to everyone. My wife was looking for a new grand Cherokee so we stopped into fair oaks. We were met by Mr Pierre and h Would recommend this dealership to everyone. My wife was looking for a new grand Cherokee so we stopped into fair oaks. We were met by Mr Pierre and he took time to explain the process and showed us around to give us many options also provided an easy time with negiotiations. We left with a brand new grand Cherokee and were extremely satisfied! More

Dealer service Went in to have a routine maintenance oil change and scheduled to have the windshield replaced in the same day. Dropped my vehicle off in the morning Went in to have a routine maintenance oil change and scheduled to have the windshield replaced in the same day. Dropped my vehicle off in the morning and the company replacing my windshield got delayed and wasn’t ready when I needed to go home. Aaron height offered to get me a rental vehicle so I didn’t have to wait around for my vehicle. More

Purchase Had a fantastic experience working with Thad Hancock , Andrew White and Brian Thomas. They made the experience a lot easier. The group is definitely Had a fantastic experience working with Thad Hancock , Andrew White and Brian Thomas. They made the experience a lot easier. The group is definitely customer oriented Thanks More

great experience I had a wonderful experience here. Everyone was very friendly, knowledgeable and attentive. I would definitely recommend this place. The staff was gre I had a wonderful experience here. Everyone was very friendly, knowledgeable and attentive. I would definitely recommend this place. The staff was great it was easy to find and they had lots of vehicles to choose from. More

Purchase of a 2018 Jeep Compass Ltd 4x4 We had a terrific experience. We had requested the Jeep be ready for a test drive at 11:00 am Sunday morning and the car was ready, warmed up and goo We had a terrific experience. We had requested the Jeep be ready for a test drive at 11:00 am Sunday morning and the car was ready, warmed up and good to go upon our arrival. Thad Hancock, our sales consultant, was knowledgeable and courteous answering all our questions. He did a great job. We are leaving the dealership and have purchased the car. More

Amazing Experience! Bonnie was kind and patient during our car buying experience! I would recommend her and this dealship to anyone looking to buy a new or used car. Bonnie was kind and patient during our car buying experience! I would recommend her and this dealship to anyone looking to buy a new or used car. More

Great experience I purchased a 2019 Jeep Grand Cherokee and it was an easy and smooth process. David Kerns and Hermann Cuadros worked with me for a few days before I e I purchased a 2019 Jeep Grand Cherokee and it was an easy and smooth process. David Kerns and Hermann Cuadros worked with me for a few days before I even stepped foot in the dealership to get me a price I was satisfied with. Mo Moridzadeh made the financing very straightforward and informative and got me to a payment number I was comfortable with. Mo and Hermann agreed to let me do a 24 hour contingency sale, I wanted to take a night to sleep on it to ensure I was 100% satisfied with everything. David greeted me on both trips I made to the dealership and he was extremely friendly and helpful throughout the entire process. He never once used any type of aggressive sales tactics, etc. He answered all of my questions and gave me a quick demo of the vehicle's features before I left. I never felt pressure at all during the process, which is key for me. Numbers are numbers, and Fair Oaks beat all local competitors by $2,000+ on my Jeep, but it's the environment and professionalism that helped make the purchase process enjoyable. More

Easy transaction I had a very good experience with this dealership. My questions were answered and I was offered so much information on my new vehicle. Negotiations I had a very good experience with this dealership. My questions were answered and I was offered so much information on my new vehicle. Negotiations went well and I was very pleased with the whole process. I look forward to many years with my new Jeep More