Fair Oaks Chantilly Chrysler Jeep Dodge RAM

Wonderful Delivery Experience with our Durango R/T Hermann Cuadros (Sales Manager), William Granby (Sales Consultant) and Asher Sher (Finance Manager) are three gentlemen that any dealership would be f Hermann Cuadros (Sales Manager), William Granby (Sales Consultant) and Asher Sher (Finance Manager) are three gentlemen that any dealership would be fortunate to have. From the time we arrived until the time we left with our beautiful new Durango, all three of these men went out of their way for us. We couldn’t have been treated any better and it made our delivery experience the best we’ve ever had in the 30 years that I’ve been buying new cars. Very highly recommended!! More

Trust but Verify I called the dealership to make an appointment for an oil change. I was told that they did not make appointments for oil changes and that I should com I called the dealership to make an appointment for an oil change. I was told that they did not make appointments for oil changes and that I should come into the dealership and they would change the oil while I waited. When I arrived at the dealership the following morning I was told by a different service advisor that the information that I had been given the the previous day was incorrect and that I needed an appointment to get an oil change. Which was also unavailable. The fact that I had made a wasted trip for service due the misinformation that was provided to me be the first service advisor was clearly not of any particular concern to this dealership. I have taken my business elsewhere and recommend others do the same. More

David was amazing David Kerns provided excellent customer service and made this process fast and easy. Thank you! Everyone go to Fair Oaks Motors and go see him NOWW! David Kerns provided excellent customer service and made this process fast and easy. Thank you! Everyone go to Fair Oaks Motors and go see him NOWW! More

Buying expercie Great dealership very fast and friendy service max and brandon were great to deal with will buy from them again and they were 3 hours away i would mak Great dealership very fast and friendy service max and brandon were great to deal with will buy from them again and they were 3 hours away i would make the trip again to buy from them More

Don't Even Bother With These People!!! This dealership is not worth your anyone's time. I was looking at a used Ford Focus and after a drawn out process of emailing back and forth with the This dealership is not worth your anyone's time. I was looking at a used Ford Focus and after a drawn out process of emailing back and forth with the manger (wouldn't respond more than once a day), he called me and said we had a deal. Awesome right? Wrong. I emailed him the next morning to make an appointment to come sign for the car. Within minutes of that email I received another email saying the car had been sold. However, it was still on their website, and various other car ad sites. So I had my friend call to ask if the car was still available. And wouldn't you know the answer was YES! Stay away from these people. All they want is for you to over pay for cars so they can rip you off! More

Terrible Service I couldn't be more dissatisfied with the service department at Fair Oaks Jeep. I bought a brand new jeep from them and for 2 years now they have be I couldn't be more dissatisfied with the service department at Fair Oaks Jeep. I bought a brand new jeep from them and for 2 years now they have been unable to diagnose a battery draw issue. Some tech they have thought it would be cool to trick out the jeep with tactical bumpers/lights/winch etc. Yet they installed it wrong and now it wont ever hold a charge. It's now the 3rd time it's been in the service shop. I'm told it's being worked on "daily" and it's in techs bay "right now" we will call you as soon as we have an update. Margaret Crabill the tech advisor, and Tom Archer (Service Manager) have yet to send me an updated text or a call regarding the status of my vehicle. It looks like I am going to need to escalate this even higher up the chain to get the service I expect. Just to clarify, the Jeep was brand new and driven off the show room floor, so this is all on the Dealership. I am now onto my second rental from Enterprise because I had the first one "too long". My advice is to avoid these guys completely. More

Great experience Bought a Jeep Wrangler and the experience was outstanding. Would definitely recommend this dealership to others. The service was top notch and the S Bought a Jeep Wrangler and the experience was outstanding. Would definitely recommend this dealership to others. The service was top notch and the Sales team was helpful. More

The Best Service Team in Northern Virginia I wouldn't go anywhere else to get my Jeep Wrangler serviced. Tom Archer and the team of service advisers and technicians are world-class! I have been I wouldn't go anywhere else to get my Jeep Wrangler serviced. Tom Archer and the team of service advisers and technicians are world-class! I have been coming here since 2015 and each and every time, they go above and beyond to make sure they address all my concerns for my vehicle; I know the advice they give is critical for my Jeep's safety and maintenance. Tom and the service techs gave me the highest quality of care during my last round of regular maintenance and a state inspection. They keep my vehicle in mint condition and always return it promptly after service. Most importantly, I know I am a valued customer when I go to this dealership. Tom and his team go out of their way to make sure I understand the work my Jeep needs for the present and for the future. More

Purchased Pacifica hybrid limited Purchased 2019 Pacifica Hybrid from Thad Hancock. He was very helpful and informative throughout the buying process especially since I was buying from Purchased 2019 Pacifica Hybrid from Thad Hancock. He was very helpful and informative throughout the buying process especially since I was buying from out of state. More

Thad is the Man Thad has consistently provided professional services over the past 15 Years. There is no other brand or dealership to consider. I am a customer for li Thad has consistently provided professional services over the past 15 Years. There is no other brand or dealership to consider. I am a customer for life. More