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Fair Oaks Chantilly Chrysler Jeep Dodge RAM
Chantilly, VA
736 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 14, 2022
The worst service department known to man Brought my Ram in for a noise in the rear under extended warranty Had to order parts and return. Upon completion of the work I was 1/4 mile from the dealership an in for a noise in the rear under extended warranty Had to order parts and return. Upon completion of the work I was 1/4 mile from the dealership and the noise was much worse than before they overhauled the differential. Brought it back for a recheck, now was told the entire axle assembly was warped and needed replacement. 3 weeks later the service manager Margret Graybol refuses to respond to texts, their preferred way of staying in contact. When I show at the dealership, she blames it on the warranty company. I have taken the truck to an independent transmission company to have it inspected. The owner, with 40 years experience, looked at it and said it was totally set up incorrectly, no backlash and the contact pattern on the gears was at the very edge, he stated he was amazed it didn’t break. Well he repaired my truck at my expense, and it is now perfect, without replacing the entire assembly. I would not bring my truck back here to put air in the tires, I feel that’s above their ability’s More
by Bmolitor28
Employees Worked With
Margaret Crabill
October 03, 2022
This is our first Chrysler and the purchase experience is exceeding my expectations. George Jenkins and Aly Ahmed are very helpful. They took great care of us through the whole process. exceeding my expectations. George Jenkins and Aly Ahmed are very helpful. They took great care of us through the whole process. More
by Raymond Wang
Employees Worked With
Aly Ahmed, George Jenkins
September 29, 2022
I bought many cars here over the years and each time was very pleased. Shereen Legoretta was not only very professional but thorough in explaining the benefits and features of my new Jeep. I appreciate doi very pleased. Shereen Legoretta was not only very professional but thorough in explaining the benefits and features of my new Jeep. I appreciate doing business with people and organizations that give great service. That's why I keep coming back to Fair Oaks Motors. Thank you Shereen for taking such great care of me! More
by roger_carp
Employees Worked With
Bonnie Abbott, Shereen Legorreta
September 24, 2022
After to my prior experience, I was contacted by Mr. Herman and he apologized for the experience. He listened to my complaint and corrected the situation. Mr. Herman was very apologetical and understand Herman and he apologized for the experience. He listened to my complaint and corrected the situation. Mr. Herman was very apologetical and understanding about why I was upset. He worked diligently with Danny to find a deal for me. I came in on yesterday evening I met with Adam and Danny to find a vehicle. Danny found the perfect SUV and had all of the paperwork ready upon my arrive. Both Adam and Danny handled the my situation with EXPECTIONAL customer service and I am beyond elated! Danny even stayed passed his scheduled time to assist me getting everything completed. I really do appreciate how they corrected the prior experience I had before. I will definitely be back to do more business with them again and recommended them to anyone I know looking for a car/SUV. It was most definitely a pleasure to do business :) THANK YOU FAIRS OAKS TEAM (Mr. Herman, Danny, Melvin and Adam) More
by lrjcox11
Employees Worked With
Danny and Adam, Melvin Orgle
September 04, 2022
George Jenkins provided an excellent buying experience for my 2022 Jeep Grand Cherokee L and had excellent product knowledge. I highly recommend this dealership and George if you are in the market for a n for my 2022 Jeep Grand Cherokee L and had excellent product knowledge. I highly recommend this dealership and George if you are in the market for a new Jeep. More
by Ezskinnay
Employees Worked With
Asher, George Jenkins
August 15, 2022
One of the best experiences we've had in a long time. Mani was on top of every step of the process. Knowledgeable, friendly and fast! We love the Wrangler and couldn't be more pleased with process. Mani was on top of every step of the process. Knowledgeable, friendly and fast! We love the Wrangler and couldn't be more pleased with process. More
by Jim
Employees Worked With
Mani Nemalhabib, Eli Habibi
July 30, 2022
Bonnie was extremely helpful throughout the whole process ! Made my experience not only memorable but a very professional and personal buying process. From the order to delivery I recommend you do business w ! Made my experience not only memorable but a very professional and personal buying process. From the order to delivery I recommend you do business with Bonnie in sales ! More
by thomasmc62.tm
Employees Worked With
Bonnie Abbott
July 13, 2022
I worked with Auston Carr in ordering my new 1500 Limited Ram Truck and also worked with him I setting up a lease until my new truck comes in ! Great experience ! Ram Truck and also worked with him I setting up a lease until my new truck comes in ! Great experience ! More
by MLCD79
Employees Worked With
Auston Carr
