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Fair Oaks Chantilly Chrysler Jeep Dodge RAM

Chantilly, VA

3.2
731 Reviews

4170 Auto Park Circle

Chantilly, VA

20151

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Showing 731 reviews

May 11, 2020

As already stated, there are a bunch of hidden fees at this dealership. They hype up there kahu GPS which is just a tracker for your car that you have no option of turning down. On top of that they basica More

by Tee0525
Recommend Dealer
No
Employees Worked With
Logan Andrews
May 12, 2020 -

Fair Oaks Chantilly Chrysler Jeep Dodge RAM responded

Hello, It's unfortunate to learn of your disappointment with your recent shopping experience. As our customer, we value your feedback and would like to connect with you to better address your concerns. Please contact me when you have a moment. Thank you. Best, Hermann Cuadros Director of Sales hcuadros@fairoakmotors.com Fair Oaks Chantilly CDJR

May 08, 2020

KAHU and Zurich shield Great service until the deal was final. I was charged for a dealer GPS system that is used for leased, and financed vehicles...my purchase was cash. N More

by michaeljones602
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kim, FNU Parastoo
May 09, 2020 -

Fair Oaks Chantilly Chrysler Jeep Dodge RAM responded

Michael, Thank you for bringing this to my attention. I would like the chance to speak with you to address your concerns further. Please reach out to me at your earliest convenience to discuss your situation. I hope to hear from you soon. Best, ​Hermann Cuadros Director of Sales hcuadros@fairoakmotors.com Fair Oaks Chantilly CDJR

April 07, 2020

Doesn’t ever list window stickers, many hidden fees, can’t even do basic math. They will add money in areas and hope your not smart enough to do basic math. Became aggressive And insulting when I said I More

by JBeck
Recommend Dealer
No
Employees Worked With
NA
Apr 08, 2020 -

Fair Oaks Chantilly Chrysler Jeep Dodge RAM responded

Hello, I am troubled to find out about any dissatisfaction with your shopping experience. Our customer feedback is important to us and it would be greatly appreciated to receive further details about your concerns. Please consider contacting me to share more about what happened. Thank you for your time. Best, Hermann Cuadros Director of Sales hcuadros@fairoakmotors.com Fair Oaks Chantilly CDJR

March 01, 2020

This is not a dealership I would recommend to anyone Gina and Harmmon are the worst that you could ask for on returning emails after indicate to you they are there to earn your business if this is what your More

by Twizted1959
Recommend Dealer
No
Employees Worked With
Harmmon. And Gina, Max Bashardoust
Mar 01, 2020 -

Fair Oaks Chantilly Chrysler Jeep Dodge RAM responded

Hello, I am concerned to learn about your disappointment regarding our level of services during your sales experience. Your feedback is important to me and I would appreciate the chance to discuss this with you directly. Please feel free to reach out to us so that we can address your concerns. I look forward to connecting with you. Best, Hermann Cuadros Director of Sales hcuadros@fairoakmotors.com Fair Oaks Chantilly CDJR

Mar 05, 2020 -

Twizted1959 responded

People donot waste your time trying to email this guy if you look at all his emails to the response of the complaints people have placed against them they're basically all the same but worded in different manners I've try emailing this guy four times the email address comes back as undeliverable because there is no such email address it is a fake one unless he has it set to respond in the manner that it is doing do yourself a favor cut your losses and stay as far away as you can from this dealership and believe me this is not the only site that complaints can be put against a dealership look at the others as well as Twitter they seem to respond well on them as well they do not like it being blasted out there that much stay away

February 25, 2020

Excellent Service and Assistance While Researching Vehicles I went to Fair Oaks Chantilly Chrysler Jeep Dodge RAM to get some answers regarding Jeep Wranglers answered. I explained to the sales rep that I wa More

by tbbutler
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ayoub Lahrim
Feb 25, 2020 -

Fair Oaks Chantilly Chrysler Jeep Dodge RAM responded

Thank you for stopping by to ask about our Jeeps! We are so glad to know that Ayoub's care was so fantastic. Please do not hesitate to reach out if we can assist you again with anything else. We are here to help!

December 26, 2019

This dealer just care about selling the vehicle to the customers but after the transaction is done they dont care any more, i been trying to get this people to help me but no one is available, it sucks th More

by Rodolfo
Recommend Dealer
No
Employees Worked With
Eli Habibi
Dec 26, 2019 -

Fair Oaks Chantilly Chrysler Jeep Dodge RAM responded

Rodolfo, I am concerned to learn that you did not receive the service that you expected after your sales experience. Please reach out to me so that we can better understand what happened and address your concerns. I look forward to connecting with you. Best, Hermann Cuadros Director of Sales hcuadros@fairoakmotors.com Fair Oaks Chantilly CDJR

December 18, 2019

Unethical, liars, should be out of business Bought a Jeep here; took over 3 months to get my tags because they couldn't get their act together even though they had my money. Have never seen any More

by Anita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim Davie
November 16, 2019

I would give them zero stars if I could. Look up caveat emptor and fair oaks Chrysler will appear. I got a truecar price on a car and I called fair oaks Chrysler to see if the car was available and Sales More

by Chris H.
Recommend Dealer
No
Employees Worked With
Max Bashardoust, Sean Jaber
Nov 19, 2019 -

Fair Oaks Chantilly Chrysler Jeep Dodge RAM responded

Chris, Thank you for your feedback although I am a little confused as to why we are now receiving this review since you and I spoke several weeks ago and addressed your concerns. In your phone call to me, you apologized for the level of frustration you expressed and your actions on the day you came back to the dealership. When you called, you mentioned that you were sorry and you understood the company policy regarding used vehicle sales. As you are aware we cannot hold a used car without signed paperwork or a deposit, we do not require a loan document. As you recall, you had not signed a buyer's order or left a deposit even though it was offered by the salesperson. Without this, you are under no obligation to buy the vehicle from us and we are under no obligation to sell it. We try to please all of our customers but unfortunately, when two people are interested in the same vehicle we have to sell the vehicle on a first-come, first-served basis. I am sorry that you are still upset about this even though it sounds as if you purchased a vehicle you are happy with. Best, Hermann Cuadros Director of Sales hcuadros@fairoakmotors.com Fair Oaks Chantilly CDJR

October 21, 2019

They ruined me They sold me a Toyota with Chrysler parts. The car died after a month. They refuse to fix it. I'm out 23k. Tom in service is a liar and the technician More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Thomas Archer
Oct 21, 2019 -

Fair Oaks Chantilly Chrysler Jeep Dodge RAM responded

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October 11, 2019

Sony Pierre Sony helped see our new Jeep purchase through to the end! Awesome follow up to ensure we felt great about our investment. Thanks Sony!!!! We look forw More

by Miles2Go
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sony Pierre
Oct 12, 2019 -

Fair Oaks Chantilly Chrysler Jeep Dodge RAM responded

Congratulations on your new Jeep. Thank you for letting Sony assist you in meeting your needs. We look forward to helping you personalize your Jeep. See you soon.

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