Fair Oaks Chantilly Chrysler Jeep Dodge RAM

I am 2 hours drive away so I make the trip to the dealership to see the vehicle I wanted to purchase and a trade in mine. I spent 3 hours in the shop and dealt with one gentleman that seemed as if he dealership to see the vehicle I wanted to purchase and a trade in mine. I spent 3 hours in the shop and dealt with one gentleman that seemed as if he was dealing with multiple other people than myself in the 3 hours I was there after filling out the credit app I did not get to see the financial department in the 3 hours I was there and was told by a manager they will call me in the morning of the next day so I get up and I make the phone call in the morning just to find out the vehicle that I wanted to purchase was sold I left at 6:00 p.m. the dealership closes at 7:00 p.m. so after I left within 1 hour that vehicle was sold!!!! A complete total 0 rating from me horrible....a whole day of my life wasted thanks More

The Kelly Blue Book website set me up with a few dealerships who wanted to purchase my used car. I went to Fair Oaks Chantilly (Jeep) and Brandon gave me an appraisal for $3,000, but said they reall dealerships who wanted to purchase my used car. I went to Fair Oaks Chantilly (Jeep) and Brandon gave me an appraisal for $3,000, but said they really wanted the car and could come up in price. So I went to CarMax and they offered $3,500. So a few days later I took it back to Brandon. At first, he appraised it for $3,000 again. When I showed him the CarMax appraisal he did the typical used car salesman attitude that he’d see what he could do. I told him I would sell it to him for $3,700 but anything less I’d go to CarMax because they are a larger seller and auction facility. He said they could possibly do $3,600 but no more. I politely said thank you and asked for my keys. Then this other man (maybe a manager) had to worst attitude and practically spit at me saying “You’re willing to lose $100?” I said yes I was. He spat once again “FINE, you win - we’ll give you $3,700!!” I said, “I’m taking it to CarMax because I don’t appreciate being treated like I’m an idiot. Goodbye” They treated me horribly and I will NEVER go back there for any reason!!!! I chose to go to CarMax where they treated me with respect. Fair Oaks Chantilly made it easy to see how used car salesmen get the sleazy reputation. More

After searching for a Mercedes Benz C300 4 mastic for a few months I was glad to see that this dealership had one in my price range. My sales rep Kim parastoo did a very good job and was knowledgeable at h few months I was glad to see that this dealership had one in my price range. My sales rep Kim parastoo did a very good job and was knowledgeable at her job. I've not had the best of luck with dealerships in the past so fingers crossed lol. More

The lack of respect my husband and I just received at the Fair Oaks Chantilly dealership is mind blowing. We were deciding between 2 vehicles which were almost identical but in different colors. We were told Fair Oaks Chantilly dealership is mind blowing. We were deciding between 2 vehicles which were almost identical but in different colors. We were told in order to make a deal, we were required to test drive the vehicle first...so we did. During the time it took us to do so, the sales manager sold the vehicle to another buyer without requiring that they test drive the vehicle. The sales manager then proceeded to lie to us, saying the family had reserved the vehicle - which we knew from our conversation with the buyer that they had not. We were told we were first in line and not to rush in making our decision. Next time, just be honest. More

Don’t buy from these guys. Pressured sales and seedy financing tactics- you’ll end up with worthless maintenance packages you don’t even want, which of course won’t be refunded even if you don’t use it. financing tactics- you’ll end up with worthless maintenance packages you don’t even want, which of course won’t be refunded even if you don’t use it. Would highly recommend going somewhere that doesn’t rip you off. More

As already stated, there are a bunch of hidden fees at this dealership. They hype up there kahu GPS which is just a tracker for your car that you have no option of turning down. On top of that they basica this dealership. They hype up there kahu GPS which is just a tracker for your car that you have no option of turning down. On top of that they basically don't want to do business with you if you don't use their financing. I told them I would pay there asking price for the vehicle, had my own financing arranged and even let them run the numbers to see if they could match my rate. Logan said he would get back to me with their rate at 10am. He never called me back or even picked up the phone the rest of the day. He then texted me 9 hours later, literally 2 mins before they close. "Bad news, we sold the car to someone else." I understand its first come first serve but when I offer you asking price and let you try to use your banks to finance, I don't expect the car to be sold from underneath me. Overall bad experience. More

KAHU and Zurich shield Great service until the deal was final. I was charged for a dealer GPS system that is used for leased, and financed vehicles...my purchase was cash. N Great service until the deal was final. I was charged for a dealer GPS system that is used for leased, and financed vehicles...my purchase was cash. Now that they have received the cash....I can't get a returned phone call. So accessories that will never be used amounts to a $359.00 cash rip-off. This Marine thanks you guys for your service! More

Doesn’t ever list window stickers, many hidden fees, can’t even do basic math. They will add money in areas and hope your not smart enough to do basic math. Became aggressive And insulting when I said I can’t even do basic math. They will add money in areas and hope your not smart enough to do basic math. Became aggressive And insulting when I said I wasn’t interested and to have a good day. Had to block number More

This is not a dealership I would recommend to anyone Gina and Harmmon are the worst that you could ask for on returning emails after indicate to you they are there to earn your business if this is what your and Harmmon are the worst that you could ask for on returning emails after indicate to you they are there to earn your business if this is what your calling earn your business by not returning emails after the information you asked for has been given then this is not a place to even waste your time to drive to if you travel and you're trying to make a deal to where you can slide back into town finalize it and move on as I was trying to do don't do it here you'll be very disappointed I have been trying since February 9th to finalize a deal on a Jeep which at this time I'm glad I have not done. I even tried to get an answer from them on a new Dodge Ram 2500 on one questioned about the vehicle which they never got back to me on so I purchased elsewhere which I am getting ready to do with the Jeep if you want a deal quick and easy go to Koons of Vienna its a good place to go and that is where I will be going to buy my Jeep now that I bought my Dodge Ram from them so stay clear don't waste your time shop elsewhere More

Excellent Service and Assistance While Researching Vehicles I went to Fair Oaks Chantilly Chrysler Jeep Dodge RAM to get some answers regarding Jeep Wranglers answered. I explained to the sales rep that I wa I went to Fair Oaks Chantilly Chrysler Jeep Dodge RAM to get some answers regarding Jeep Wranglers answered. I explained to the sales rep that I was doing market research and that I would NOT be purchasing a vehicle on that visit. I stated that I was looking for other 4x4s and AWD vehicles (even outside of the SUV class) and that I was drawn to the Wrangler because I prefer manual transmissions. I told this sales rep that I had never ridden in a Wrangler and that I would actually prefer that he drive me in the vehicle because I wanted to see how it "rides" (suspension, handling, etc.) without being distracted by driving myself. My sales rep accomplished this in short order. In every facet of the experience, Ayoub Lahrim was fantastic. He was very knowledgeable about the vehicle, accommodating with my requests (especially driving me), did not apply pressure on me to buy the vehicle, and was incredibly helpful and patient with me. For these reasons (particularly that he did not pressure me beyond his initial sales inquiry), I will absolutely work with Ayoub on my next purchase. We have exchanged information and he reached out to me earlier to let me know that he will help me with anything that I need. In my option, Ayoub provides credit to Fair Oaks Chantilly Chrysler Jeep Dodge RAM and is a very valuable asset for this dealership. More