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Fair Oaks Chantilly Chrysler Jeep Dodge RAM

Chantilly, VA

3.2
731 Reviews

4170 Auto Park Circle

Chantilly, VA

20151

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Showing 731 reviews

June 30, 2021

These sales people are liars and thieves. They are an embarrassment to their profession. Each time I spoke to them they increased the price without changing anything else in the deal. They couldn't keep More

by Jls5847
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Mazza, Andrew White, Bonnie Abbott, Sony Pierre
Jul 02, 2021 -

Fair Oaks Chantilly Chrysler Jeep Dodge RAM responded

Hi, We take our customers' feedback seriously and would appreciate the opportunity to speak with you and directly address your review in regards to your recent experience with our Sales Team. Could you please contact me at your earliest convenience? I appreciate your time. Best, Hermann Cuadros Director of Sales hcuadros@fairoaksmotors.com Fair Oaks Chantilly CDJR

Jul 02, 2021 -

Jls5847 responded

There is no reason for me to speak with another representative of this dealership. I have communicated with four of the sales people at Fair Oaks and each one has proven to be a bigger liar than the one before (especially Brandon Mazza). I've never met people more dishonest and unethical. If there is any doubt as to the accuracy of that statement, all one needs to do is look at all of the other similar complaints. The owners of this dealership should be embarrassed and ashamed.

June 30, 2021

Bonnie and the whole staff at Fair Oaks Chantilly Chrysler Jeep Dodge are great! They made the whole experience of selling my old car a breeze and gave me a great deal on the new 4runner I purchased More

by Kbascom9009
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bonnie Abbott, Max Bashardoust
Jul 02, 2021 -

Fair Oaks Chantilly Chrysler Jeep Dodge RAM responded

Thank you for the positive review and rating! We are happy to know that you had a great experience with our Sales Department and to know that our team provided great customer service. We value your business at Fair Oaks Chantilly Chrysler Jeep Dodge Ram, and we appreciate you recommending us. Enjoy your 4Runner!

June 15, 2021

Outstanding process. Very customer friendly.my sales person was Shereen and she was outstanding. Very patient and knowledgeable. Really knows about Jeep and features. I recommend her for your business. More

by Bob
Recommend Dealer
Yes
Employees Worked With
Shereen Legorreta
Jun 15, 2021 -

Fair Oaks Chantilly Chrysler Jeep Dodge RAM responded

Thank you much for the great review, Bob! We'll be sure to let Shereen know of your amazing experience that all of our customers should have. We greatly appreciate you recommending her to everyone and we look forward to seeing you again here at Fair Oaks Chantilly Chrysler Jeep Dodge Ram!

Jun 15, 2021 -

Bob responded

It is also very important to thank Herman, Brian and Thaddeus. They make a great team with Shereen. Fair Oaks Chantilly Chrysler Jeep is very fortunate to have this team working so effectively together for the customer's benefit. Bob

June 15, 2021

It was a wonderful experience to work with Shereen Legorreta for purchasing my BMW Z4 S-35iS sports car. She is a great team player, kind to buyers and understand the buyer’s need for purchasing a car More

by Wkar101
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shereen Legorreta
Jun 16, 2021 -

Fair Oaks Chantilly Chrysler Jeep Dodge RAM responded

Hi there, Thank you for your positive review. We are delighted to learn that our team were attentive to your needs and kept you informed and updated of the process. Enjoy your BMW Z4 S-35iS. Thank you for choosing Fair Oaks Chantilly Chrysler Jeep Dodge Ram and we look forward to working with you again.

June 09, 2021

This has been the worst experience ever in buy. Car. To start of one of the sales pitch was tell me and the lady i was with on how he use to bang (in his words) the owner daughter of hall Nissan in va beac More

by Danielwhite3956
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aly , Shaban Ghannam, Sean Jaber
Jun 13, 2021 -

Fair Oaks Chantilly Chrysler Jeep Dodge RAM responded

Daniel, Please know that we take your review very seriously and would appreciate the opportunity to speak with you directly. This is not how we conduct business and we hope you give us the chance to address this. You can reach out to me at your own convenience. Thank you. Best, Hermann Cuadros Director of Sales hcuadros@fairoaksmotors.com Fair Oaks Chantilly CDJR

June 05, 2021

Aaron Haight in the Service Department provided professional and courteous treatment when I brought my Gladiator in for service. Excellent job! Took care of my problem with no hassle. Thanks. More

by tglazewski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Haight
Jun 07, 2021 -

Fair Oaks Chantilly Chrysler Jeep Dodge RAM responded

Hi there, Thank you kindly for your excellent review. We are thrilled you had a great and professional service for your Gladiator with Aaron. We are looking forward to assisting you again for any of your future automotive needs.

May 31, 2021

Shereen did a great job in explaining our options for the Rubicon and was patient in answering all of our questions about the jeep. I am so grateful for Shereen's knowledge and excellent customer service. Th More

by 540iFairfax
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shereen Legorreta
Jun 01, 2021 -

Fair Oaks Chantilly Chrysler Jeep Dodge RAM responded

Thank you for the great review! We will be sure to let Shereen know how much you appreciate her knowledge and expertise about your Rubicon. If we can do anything else, Fair Oaks Chantilly Chrysler Jeep Dodge Ram is here for you.

May 25, 2021

Shereen was just terrific today in helping us choose another Pacifica. She was so knowledgeable about all aspects of the car. She even helped us get through the computer stuff! She was so thoughtful an More

by Carol Reese
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shereen Legorreta
May 26, 2021 -

Fair Oaks Chantilly Chrysler Jeep Dodge RAM responded

Hi Carol, Thank you for taking the time to give us your feedback. We are thrilled to hear that Shereen was terrific, knowledgeable and thoughtful during your recent visit. Enjoy your purchase and at Fair Oaks Chantilly Chrysler Jeep Dodge Ram we look forward to your next visit.

May 21, 2021

I worked with Mani. He was extremely personable , I've had trouble in the past with selling cars, and was very impressed with Mani's customer focus and . The customer service was professional, and I would More

by Jonce
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mani
May 22, 2021 -

Fair Oaks Chantilly Chrysler Jeep Dodge RAM responded

Hi there, Thank you very much for your five star review. We are so thrilled that you had a professional and helpful experience with Mani and our team here at Fair Oaks Chantilly Chrysler Jeep Dodge Ram. We appreciate your recommendation and we are looking forward to seeing you again for any of your automotive needs.

May 19, 2021

Shereen is the best sales person in the world she is really patient with the costumer I love the service thank you for the help More

by Luismarianojustin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shereen Legorreta
May 19, 2021 -

Fair Oaks Chantilly Chrysler Jeep Dodge RAM responded

Thanks for taking time to share your experience with us! We are glad that Shereen was able to make your experience with Fair Oaks Chantilly Chrysler Jeep Dodge Ram a positive one. She is one of the best and we are glad to have her at our dealership! Have a great day!

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