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Fafama Auto Sales Inc

Milford, MA

4.7
821 Reviews
FAFAMA is a trusted dealer of high quality used cars serving the community for over 17 years. We Can Finance Anyone | Fast, Fair and Simple
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5 Cape Rd

Milford, MA

01757

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Showing 821 reviews

February 28, 2023

I've never enjoyed the process of buying a car. I've now purchased 2 vehicles from this location, and Augusto by far has made it the easiest process ever. Thank you Augusto and Fafama Team! You are More

by Kelsey Samper
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcelo Junior, Augusto Pimazoni
Mar 31, 2023 -

Fafama Auto Sales Inc responded

Hello Kelsey! We would like to thank you for sharing this great review about our dealership! We appreciate your business, and we look forward to working with you again in the future! - Fafama Team.

November 30, 2022

I worked with Nathalia on the purchase of my 2017 Dodge Caravan, she was really helpful and easy to talk. She was able to get the price we wanted on our trade, which was a major thing to male the deal work More

by regisbastos589
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathalia Grilo
Dec 01, 2022 -

Fafama Auto Sales Inc responded

Hello Regis, Congratulations on your new 2017 Dodge Caravan! We are happy to hear that you got exactly what you wanted out of your car-buying experience! We wish you many happy miles on your new car, and we will always be here to assist you! - Fafama Team.

October 30, 2022

This is my second purchase from Fafama. Probably bought a dozen vehicles over my lifetime but this was the best experience I’ve ever had. Augusto was the best person I’ve ever dealt with. R More

by Cristiana Santos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto Pimazoni
Nov 14, 2022 -

Fafama Auto Sales Inc responded

Hello Cristiana, First, we want to thank you for being a loyal customer of our dealership. We couldn't be happier to hear that Augusto was able to provide you with the excellent experience we strive to provide all of our customers! Our goal is always 100% customer satisfaction, and we are thrilled to hear many times we achieved that with you! We look forward to serving you for many years to come! - Fafama Team

October 22, 2022

Best car buying experience ever! I dread buying cars especially as a female. That all changed last week when I worked with Augusto. The whole process including financing was done ef More

by Lcameron
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto Pimazoni
Oct 27, 2022 -

Fafama Auto Sales Inc responded

Hello there, Congratulations on your new Tiguan! We couldn't be happier that Augusto helped make your experience such a positive one! We wish you safe travels in your new car and we look forward to working with you again in the future! - Fafama Team.

August 13, 2022

Bought a car, they were nice until they had my signature. Paid thousands extra to have extra warranties and yet somehow the issues never covered by warranty. Paid off car many months ahead of loan period end More

by Emeraldsndiamonds
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Max
Aug 16, 2022 -

Fafama Auto Sales Inc responded

Hello there, We value each and every customer's opinion and it is never our goal to deceive a customer in any way. However, we were not able to find any evidence in our database that claims the situation described above, and we tried to locate your name on our system, but unfortunately, we were not able to. Also, it's important to highlight that the salesperson mentioned in your feedback, hasn't been working with us for more than a year now. We always strive for good customer service and we stand behind our vehicles 100%. But, we strongly believe that you are confusing us with another place or misleading customers in the most unprofessional way. Please, contact us to clarify the issue and identify yourself. Thank you! - Fafama Team.

Feb 22, 2023 -

Emeraldsndiamonds responded

You “couldn’t find my records” either when I called numerous times trying to get my refund I was owed. I am not mistaken in where I purchased my only car I have purchase from the only dealer I have purchased from- fafama in Milford MA. Car sold to me by Max, not my problem he is no longer working there. I should’ve my attorney when you wouldn’t cooperate, now you are leaving responses to my HONEST AND VALID review of your deceptive dealership. They have a “warranty” but can only service at their shop and they are most unethical, either saying no issue or refusing to fix known issues after wasted money elsewhere diagnosing issues because they won’t. No, I am not mistaken nor unprofessional in anyway and for you to respond to my review in the manner you did just goes to show who you really are. AVOID THESE CROOKS.

August 01, 2022

This is the best car dealer ever! If you’re looking for a car, make sure you look for Marcelo, he is excellent at what he does, very attentive, and I can tell he wants help you to fin More

by Linda O'keefe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcelo Junior
Oct 05, 2022 -

Fafama Auto Sales Inc responded

Hello Linda, We are so happy that Marcelo got you exactly what you wanted out of your car buying experience! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you! We look forward to serving you again in the future! - Fafama Team

July 31, 2022

I bought my car with Marcelo and he was amazing! was so attentive, super nice and friendly and took great care of us. I highly recommend him! And the car was in amazing condition More

by Victor Lucas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcelo Junior
Oct 05, 2022 -

Fafama Auto Sales Inc responded

Hello Victor, We couldn't be happier to hear that Marcelo helped make your experience so positive! We wish you many happy miles on your new car! - Fafama Team.

June 28, 2022

Great dealership they were very helpful and augusto was very nice and helpful with everything that we asked of him More

by JT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto Pimazoni
Jul 01, 2022 -

Fafama Auto Sales Inc responded

Hello JT! Thank you for taking the time to write about your experience with us! We couldn't be happier that Augusto and our team provided you with a great car buying experience! We look forward to serving you again in the future! - Fafama Team

May 31, 2022

Great customer service, Nathalia went above to ensure my buying experience was flawless. From start to finish top notch! Thank You! I will be recommencing Fafama Auto to all friends and family. More

by Rhonda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathalia Grilo
Jul 01, 2022 -

Fafama Auto Sales Inc responded

Hello Rhonda! We are so happy that you got a flawless experience with Nathalia! Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you! We wish you safe travels in your new vehicle and we look forward to seeing you again in the future!! - Fafama Team.

May 16, 2022

I had a great experience with Fafama dealership. With the help of Marcelo Junior I was able to purchase my dream car. Marcelo was professional, took his time to help me, gave great advice, and didn' More

by Dee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcelo Junior
Jul 01, 2022 -

Fafama Auto Sales Inc responded

Hello Dee! On behalf of Fafama, I would like to thank you for sharing this great review about your experience with us! It is wonderful to hear that Marcelo provided you with a great car buying experience! We wish you many happy miles on your dream car!! - Fafama Team.

Jul 02, 2022 -

Dee responded

Thank you 😊

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