Fafama Auto Sales Inc

My transmission died in my car and I had it towed to the lot on a Friday night. I had a new car financed by Monday evening. This is why I will come back for my next upgrade. lot on a Friday night. I had a new car financed by Monday evening. This is why I will come back for my next upgrade. More

I was shown the issues with my car and Carlos pinpointed and let me know exactly the issues. He took the time to make sure i understood what needed fixing, and that it was a big job. This gave me a great fe and let me know exactly the issues. He took the time to make sure i understood what needed fixing, and that it was a big job. This gave me a great feeling of trust in fafama's service capabilities, and made me feel like we were on the same team. The work done was great, fixed all the problems in the car and got it running again when i thought it may be hopeless. I was treated respectfully, and the service team showed me clearly what had been done to repair the car. It ended up costing less than i expected.. Great service, great work, great value, with confidence, trust and friendly staff. These guys fixed me up and i will be bringing my car back for any additional service..much love More

First time going there and I Loved the service I will defiantly be coming back for future car purchases and so will my family and friends defiantly be coming back for future car purchases and so will my family and friends More

I had a great experience with Fafama Auto Sales. Bruno in sales was fair, professional and most importantly acted with integrity. He ensured that promises made through the sales process were followed through sales was fair, professional and most importantly acted with integrity. He ensured that promises made through the sales process were followed through on to my full satisfaction in the time frame we agreed upon. He made the buying experience of my Nissan easy and without worry. The delivered product was as immaculate, close to new as possible and a real value. I highly recommend this dealership without reservation for the customer experience and qualify of their product. Sincerely, Henry - Blackstone, Ma More

After finding a decent 2008 Jeep Liberty and financing it I had run into a problem with the vehicle and Fafama was there to the rescue. Fast service, knowledgeable staff and friendly people made for a good e I had run into a problem with the vehicle and Fafama was there to the rescue. Fast service, knowledgeable staff and friendly people made for a good experience overall. If you are in the market for a good vehicle and in need of a reasonable finance plan look no further! More

I purchased a used Ford Escape from Fafama Auto Sales in may 2013. I had the pleasure of dealing with Bruno Moreira who was very courteous, friendly and knowledgeable. About a month later I begin to get a w may 2013. I had the pleasure of dealing with Bruno Moreira who was very courteous, friendly and knowledgeable. About a month later I begin to get a warning stating "check fuel fill inlet". I took the car in and the technician replaced the fuel filler neck which was defective. The service staff are a great group of people. It has been a great pleasure to work with them. Great job ladies and gentlemen. More

I was very impressed of how clean and neat the place is. How friendly everyone that I met, service mgr, salesmen and detailer, they all greeted me with a smile. I will recommend Fafama Auto Sales to my fam How friendly everyone that I met, service mgr, salesmen and detailer, they all greeted me with a smile. I will recommend Fafama Auto Sales to my family and friends. More

First off, Vinnie Sousa is a great salesman. He was fair and gave me a reasonable price on my 2006 Chevy Silverado. Its all downhill from there. 1. I paid cash for my vehicle and was told it would be re and gave me a reasonable price on my 2006 Chevy Silverado. Its all downhill from there. 1. I paid cash for my vehicle and was told it would be ready 2-3 days later... This was not the case I showed up on day 3 and the truck had not been in to get the minor things fixed. A. The front speakers B. A small tear in the seat. Not only is this an hour from my house but that was lie one. 2. I had an issue with the airbox in the truck. It would not work on selection 5 so I scheduled an appointment to have it fixed. I know it is a used truck and yes things break. But, I had to beg/threaten them to get a loner car after having my car for 5 days and mind you I work like everyone else its hard to find rides everyday. They did end up giving me a vehicle a few days later until my truck was done. 3. My parking break locked up and I had to have the vehicle towed to a local shop because once again I know it is a used truck and stuff breaks. But, the breaks were a train wreck. My local mechanic was so mad they even let this vehicle out of their lot. At any moment the breaks could have went and he said it was extremely unsafe to drive. So I called Fafama service to see if I could get it looked at and fixed. Their initial response was that they could get it in the shop in a week and I would have to rent a car or find a ride they could not provide a vehicle. It was not again until I threatened lemon law and legal action that they made room for my truck that day and had it fixed or so I thought. Leaving the parking lot I noticed once again my air would not work on selection 5. 4. On top of this I called prior to picking up my vehicle twice and asked if they could leave the keys in the truck as I could not make it there before they close as I had work. Both times I spoke with a nice young lady at the service department but never did they leave the keys. I found myself running around after hours trying to get someone staying late to get my keys to pick up my truck. 5. Also, the last time I was in the service office I overheard a lady complaining about her car that was under warranty. They told her she would have to pay a "warranty deductible" in order to have the car fixed. She flipped out, complained, threatened legal action and Fafama stood by their tiny clause in their warranty that they wouldn't fix her car unless she paid a deductible. 6. Last, but not certainly not least...I paid CASH for my vehicle. Not a small amount of cash...but $11,000+ dollars. I still have not received my title after 90+ days. I called the DMV to find out why and they mentioned that the paperwork submitted by Fafama stated that I have a leinholder on my vehicle and until that loan amount is paid I will not receive my rightful ownership of the title. I called the so called company that I have a loan with and they said they have been trying to work out the paperwork that they received from the DMV about this so-called loan, because it never existed. PRIOR to me doing all this work and hours on the phone with the DMV, I called Fafama to see if they knew or could help find my title and they said "not my problem you have to contact the DMV yourself." They were not helpful since the moment they received my money. I would highly recommend staying away from this dealership. On another note, I am not just some person, I am a sergeant in the United States Army. I appreciate people holding up their end of the bargain when they say they are just as good as a big dealership and rant about their wonderful customer service for hours before you make your purchase. I know they will try to undermine what I have written, but I have taken the time to write it exactly how it has happened because there was no other way for me to express my aggravation and have it be heard, as I have tried and they couldn't care less. Honestly, I will never bring my vehicle back to Fafama even if they offered me thousands of dollars in freebies, or at the least, offered to fix everything still wrong with my vehicle. It's less aggravation for me to fix it myself at this point. If you have any questions my email is rmallon2108@gmail.com. That's how seriously disgusted I am. More