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Fafama Auto Sales Inc

Milford, MA

4.7
823 Reviews
FAFAMA is a trusted dealer of high quality used cars serving the community for over 17 years. We Can Finance Anyone | Fast, Fair and Simple
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5 Cape Rd

Milford, MA

01757

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Showing 823 reviews

June 16, 2017

Grega suv Max is the men sò sò happy with my new suv he gave me a great apr easy tô handle take cadê of my car the is inspected at fafama im so so happy More

by Great suv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Castro
Jun 27, 2017 -

Fafama Auto Sales Inc responded

Hi There , thank you very much for you feed back .thank you for all the five stars we really work very hard for each one of it. Fafama Team

June 09, 2017

No pressure... no hassle! Alex made my car buying experience so hassle free. I was amazed at how easy and hassle free my SUV purchase was. I found the car I wanted, at the pric More

by Dlupis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Holanda, Jennefer Pereira
Jun 27, 2017 -

Fafama Auto Sales Inc responded

Hello Dlupis, thank you very much for your feed back.we work very hard to make sure our costumers are stress free when purchasing their vehicle.enjoy your new car. Fafama Team

June 08, 2017

For life!! Excellent customer service. Quality used vehicles. People that go out of their way to make sure you are happy. What else can you ask for? Just bought More

by Happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thallys Lacerda, Igor Rezende
Jun 27, 2017 -

Fafama Auto Sales Inc responded

Hello Dear, thank you very much for your feed back. and thank you for being our costumer we really do our best to make sure our clients are always happy. Fafama Team

June 07, 2017

Great mit Great place to shop I loved my SUV I'm happy with the service and tia Max for all your help Fafama is a great place ask for max More

by Great suv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Castro
Jun 27, 2017 -

Fafama Auto Sales Inc responded

Hello Dear, thank you for the feed back we really appreciate the time you took to write a positive review to us.we are very glad you had a good experience with us. Fafama Team

May 19, 2017

Would not go back I would never buy another car here again and I recommend you search elsewhere as well. My experience was full of headaches and frustrations. Communica More

by kiquinn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bruno Moreira, Max Castro
May 19, 2017 -

Fafama Auto Sales Inc responded

The BIGGEST QUESTION is, what did the dealership do wrong to you? This matter came to our attention and completely caught us by surprise due to the untrue accusations. What we do not comprehend is how such a minor issue could cause so much disturbance. Just to be clear, the battery issue was immediately taken care of and the insurance paperwork is done by the insurance company, not us. All sales representative are very well trained to provide all the assistance needed for each and everyone. Yours for example went above and beyond for your satisfaction. (Like we always do for any customer) He is one of the most experienced sales person we have with the highest rankings on sales. Not only did we let you borough a dealers plate for your convenience, we did all we could from our end to let you stay at the comfort of your home. To make a note, your sales person went even further to make it all happen on his day off so you could have your new vehicle ready. He was extremely understandable to your needs. One of the heads of the company did contact you to provide any assistance needed to make sure you are helped and the situation solved. You were disrespectful at many moments trying to humiliate someone that has been in business for over 19 years and having childish manners throughout the conversation. Also trying to take advantage of the situation by requiring extra miscellaneous. We are aware that the more we do for some type of customers, the more they will ask for, and if that is not met, they all of a sudden turn on us. This customer unfortunately are one of those who will always be unhappy and unsatisfied with every business. Because is not the business is simply themselves. We will have our doors open if you still need our assistance. Thank you!

May 18, 2017

Easy, friendly, fast and efficient service. Alex was great and went above and beyond and provided excellent service. He made purchasing a new quality vehicle simple and stress free. Thank you More

by Melissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Holanda
May 19, 2017 -

Fafama Auto Sales Inc responded

Hello Melissa, thank you for sharing with us your experience! It is very important to us. We do try our best to provide an excellent service for your satisfaction. We will always do all we can to make a car buying experience easy and stress free. Thank you for trusting us!- Fafama team

May 16, 2017

Max Castro Max was quite helpful in getting me a deal, even though my credit wasn't great.I was disappointed that the car I bought was not "detailed" as promised More

by William Rasmussen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Castro
May 16, 2017 -

Fafama Auto Sales Inc responded

Hello William, thank you for taking your time to share with us and others about your experience here at the dealer! Your sales representative will definitely be happy to hear about your kind comments. We appreciate you bringing to our attention about the detailing of your new car. But we can for sure work on it upon your request! Thank you for your business- Fafama team

May 15, 2017

Great focus I would 100% recommend Fafama auto, their customer service was awesome. I was frustrated coming in due to multiple other places trying to take advanta More

by Great focus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Castro
May 16, 2017 -

Fafama Auto Sales Inc responded

Wow! What an amazing feedback. Thank you for recommending us to others 100%. We work hard to get such compliments. We try our best to provide a wonderful experience for each and everyone. We will always help and go above and beyond when needed. Does not matter what the situation is, we will do all we can to get the best numbers possible for your satisfaction! Listening to your requests is the least we could possibly do for you. We will definitely be very happy to have you here again in the near future! Thank you- Fafama team

May 10, 2017

Great truck Tks fafama for all your help im so so happy great car great price im so happy max is the guy im helped by him and his is the best great apr More

by Super f-150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Castro
May 12, 2017 -

Fafama Auto Sales Inc responded

Hello there, congratulations on your new Truck! We hope you are loving your F-150. We thank you for trusting us to do business with you. We will always do all we can to satisfy our customers. Thank you- Fafama team

May 08, 2017

Awesome service same day delivery on a quality vehicle I had heard good things about Fafama and they have been in business for quite some time. Initiated the purchase online and my salesman Max was respons More

by Brian T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Castro
May 10, 2017 -

Fafama Auto Sales Inc responded

Congratulations Brian on your new vehicle! We are so happy to do business with you and having your trust in our dealership for your new car. Your sales representative will be glad to hear such kind comments. And we are all very well trained here to provide the best service possible and go the extra mile when needed! Every customer is very special to us and we will do all we can to work the numbers out and have a pain free sales. Thank you! - Fafama team

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