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Fafama Auto Sales Inc

Milford, MA

4.7
823 Reviews
FAFAMA is a trusted dealer of high quality used cars serving the community for over 17 years. We Can Finance Anyone | Fast, Fair and Simple
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5 Cape Rd

Milford, MA

01757

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Showing 823 reviews

March 09, 2019

Fantastic dealer Such a great experience buying my van, great service, fast, easy financing paperwork. Just a great honest transaction, thanks so much, I’ll be back More

by bostonartisanbreads
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcelo Junior
Oct 16, 2019 -

Fafama Auto Sales Inc responded

Hello there, we are very happy to know you had a great experience with us. We look forward to working with you again in the future!! -Fafama Team

March 06, 2019

no games,good deals! I am so happy we were able to meet Max! He was extremely helpful, organized, and friendly. The transaction was seamless and I highly recommend Fafama! More

by tdp12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Castro
Mar 06, 2019 -

Fafama Auto Sales Inc responded

Thank you There, for your wonderful feedback. It's always great to know that our customers are happy with their purchase, and the most important part is that you had a great experience here at Fafama. Thanks again for your review and we hope you are enjoying your new ride! Fafama Team

March 04, 2019

Unsatisfactory service I am currently sitting in the service area at Fafama which is advertised to open at 8am and it is now 8:33 and i have not been helped by anyone. I arr More

by starks1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
service secretary
Oct 16, 2019 -

Fafama Auto Sales Inc responded

Hello, I want to start by apologizing for your unpleasant experience. Thank you for taking the time to provide us with this feedback. We value all of our customers and truly appreciate the time to share your opinions. Every first of the month, we like to gather our team for a monthly meeting for this very matter, so we can talk about how to better serve our customers. Our receptionists over at service are aware of the meetings and they plan accordingly, and if you were a walk-in, we put a sign at the door informing our customers of our meeting that usually lasts up to one hour. We are exceptionally sorry that this situation saddened you. Our goal is to provide all customers with an excellent experience and to make sure that each of our customers receives the quality services that we have built our name on. If you would like to give us another opportunity feel free to contact our sales team. Once again we apologize for any inconvenience.

March 01, 2019

Good Price, and Fast Delivery Working with Max was easy. No BS, to the point, and responsive to text messages and phone calls. Once we agreed on the details, I was out the door w More

by Park
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Castro
Mar 06, 2019 -

Fafama Auto Sales Inc responded

thank you for your review There, we are glad to know you had a great experience with Fafama Team. Enjoy your new ride!

February 28, 2019

Jeep Wrangler Great customer service from max happy new owner of a Jeep Wrangler drove home same day .. thank you fafama I WOUKD def recommend to everyone More

by Asisti12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Castro, Thallys Lacerda
Oct 16, 2019 -

Fafama Auto Sales Inc responded

Hi there, congratulations on your new Jeep Wrangler! Thank you for taking the time to write about your experience. We wish you many happy miles in your new ride!! -Fafama Team

February 28, 2019

Great forte Great experience at fafama fast easy and simple take my in two days and I am so happy with it Max gave a great deal More

by Great forte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Castro
Oct 16, 2019 -

Fafama Auto Sales Inc responded

Hi there, thank you for taking the time to write about your experience! It's so nice to hear that Max helped to make your experience such a positive one. We wish you many happy miles in your new ride!!! -Fafama Team

February 26, 2019

Great first time buyer experience I had never bought a car before and was very nervous about the whole process. Vinny was extremely helpful and extremely friendly, and walked me throug More

by FirstTimeBuyer292
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinny Rosa
Oct 16, 2019 -

Fafama Auto Sales Inc responded

Hi there, thank you so much for taking the time to write about your experience. Your recommendation means a lot to us!! It's so nice to hear that Vinny helped to make your shopping experience such a positive one. We look forward to serving you for many years to come!!! -Fafama Team

February 22, 2019

Quick / No Hassle Experience We found a car we liked online at Fafama and made an appointment to check it out. We were warmly greeted by Max who walked us through the whole exper More

by Voldare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Castro
Feb 25, 2019 -

Fafama Auto Sales Inc responded

Hi Voldare, thank you very much for sharing your experience with us here at Fafama. We are so happy to know your experience was great and your purchase was easy. Enjoy your new car! Fafama Team

February 19, 2019

Amazing!! Max Castro is the best in supporting our purchase. He advised us and give us the detail information regarding the car and the process. He is kind, res More

by Colombia11!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Castro
Feb 21, 2019 -

Fafama Auto Sales Inc responded

Thanks There for this great review. We are so glad to know Max was very helpful to you and made your car buying experience very special. Enjoy your new ride! Fafama Team

February 18, 2019

New customer to this dealership I gave a large cash down payment in order to somewhat reduce the monthly payments. Fafama arranged financing but I found out right after I drove the More

by Cenzo321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thallys Lacerda
Oct 16, 2019 -

Fafama Auto Sales Inc responded

Hello, I would start by humbling thanking you for your purchase of your vehicle. Your criticism was greatly appreciated and will make us do better, we always look forward to making all of our customers happy when buying a car from us here at Fafama. We guarantee a 3 months warranty period with 3750 miles. We have no records of you calling us to let us know about this issue. We would have been more than glad to service you if this issue was brought to our attention. It is sad to hear that your experience here was not the greatest. All of our sales representatives are very well trained to provide all the assistance needed for each and every one. Our mission is to serve you as best as we can. We will have our doors open if you still need our assistance. Once again we apologize for any inconvenience.

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