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Fafama Auto Sales Inc

Milford, MA

4.7
823 Reviews
FAFAMA is a trusted dealer of high quality used cars serving the community for over 17 years. We Can Finance Anyone | Fast, Fair and Simple
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5 Cape Rd

Milford, MA

01757

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Showing 823 reviews

August 02, 2020

Car came with interior lights not working and the visor lights whole fixture was missing on both sides very disappointed. Asked for new good tires on the car and I got some knock off brand tires driving on More

by jonathanphoeurk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Max Castro
Aug 01, 2020 -

Fafama Auto Sales Inc responded

Hello Jonathan, congratulations on your new Elantra! We are thrilled that you enjoyed your experience with Max! We look forward to serving you for many more years to come! -Fafama Team

July 20, 2020

Great service, fair prices, great quality cars. Will sell to anyone. Will definitely recommend. Max did great. Love my new 2018 Kia forte. Needed extra words so I typed this last sentence. Overall very good More

by Pat.pinto101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Castro
Aug 01, 2020 -

Fafama Auto Sales Inc responded

Hello there! We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits FAFAMA with only the best there is to offer. It's so nice to hear that Max helped to make your experience such a positive one! Enjoy your new ride! -Fafama Team

July 17, 2020

Very fast, friendly and efficient. Max was wonderful and found me the best deal possible. I would highly recommend this place to anyone looking for a great deal on a car. More

by Mandy6805
Recommend Dealer
Yes
Employees Worked With
Max Castro
Aug 01, 2020 -

Fafama Auto Sales Inc responded

Hello Mandy! Thank you for taking the time to write about your experience! We are thrilled that you enjoyed your experience with Max! We hope you are enjoying your new ride! -Fafama Team

June 02, 2020

$199 to book an app/Test drive Town law (they said) UPDATE see the screenshot of the dealership threatening me to remove my review lol........ ****$199 deposit down to schedule a showing/test drive *** More

by uniplusdvs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Max Castro, Fernanda Costa
Jun 03, 2020 -

Fafama Auto Sales Inc responded

Our goal at Fafama is to serve and satisfy each and every customer needs as best as possible. We are exceptionally sorry that this situation saddened you. Knowing the fact that every store being a dealership or not having their own policy and that is something customers can't simply just try to change it. We understand that you are not obligated to agree with our policy. We also aren't obligated to agree with your false accusations. Just to be clear it’s the state law of Massachusetts that every dealership works by appointment during Covid19 and its Fafama policy to ask for a commitment of $199 deposit fully refundable to schedule a test drive at dealership or at home and reserve the vehicle. We apologize if our policy upsets you. We want to make sure everyone is save during Covid19 by creating a commitment policy and not waste anybody’s time, also to hold the vehicle and secure our work. Unfortunately, we are not able to satisfy everyone but, we do try our best to do so. Thank all our customers for trusting us. Fafama.com Top 10 dealership in MA Largest used car dealership in MA

Jun 03, 2020 -

uniplusdvs responded

Could you please address the 15 calls in 3 mins from your team harassing me. Screenshots are attached Talk about false accusations "Top 10 dealership in MA & Largest used car dealership" according to who? You're not even in the top 60 hahaha Here is the link. https://www.dealerrater.com/directory/Massachusetts/Used-Car-Dealer/page2/

April 02, 2020

Purchased Infiniti Q6 Marcelo was professional and did not make us feel pressured. He got financing so quickly. Caio and the service team where AMAZING! I was so pleased More

by Nikki Fazo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caio Dutra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcelo Junior, Maria Eduarda Abreu, Leandra Woodward
Aug 01, 2020 -

Fafama Auto Sales Inc responded

Hello Nikki! On behalf of all of us at Fafama Auto Sales, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with our staff. We will be sharing your feedback amongst our team! Thank you for choosing Fafama Auto Sales. -Fafama Team

March 23, 2020

Great place easy place at fafama is a nice Max is a nice sales and my car iis great second car here great place finance easy More

by Ronoldi
Recommend Dealer
Yes
Employees Worked With
Max Castro
Mar 23, 2020 -

Fafama Auto Sales Inc responded

Hello Ronoldi! We couldn't be happier that Max provided you with a great car buying experience. We are dedicated to providing everyone who visits FAFAMA with only the best is to offer. We hope you are enjoying your new ride! - Fafama Team

March 19, 2020

It was like Burger King" I had it my way" Max and Bruno are awesome professional. My wife and I came in placed an order and they fulfilled our needs. It was like going to Burger King I had i More

by kevin_chinn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruno Moreira, Max Castro, Ana Dias, Maria Eduarda Abreu
Mar 20, 2020 -

Fafama Auto Sales Inc responded

Hello Kevin, congratulations on your new vehicle! Thank you for taking the time to write about your experience. It's wonderful to hear that Max provided you with a great car buying experience! Enjoy your new ride! - Fafama Team

March 18, 2020

All the vehicles I saw while there were in great shape. Very impressed by the nice showroom for a used car dealership. The staff were all super friendly, with no B.S. and pointless waiting like some other More

by ryan.plaid
Recommend Dealer
Yes
Employees Worked With
Max Castro, Fernanda Costa
Mar 19, 2020 -

Fafama Auto Sales Inc responded

On behalf us all of us at FAFAMA. I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Max. We will be sharing your feedback amongst our team. Enjoy your new ride! - Fafama Team

March 13, 2020

Great car great place fast and simple Mr Max was the man help me and now I have a new car great experience at fafama More

by Great Toyota
Recommend Dealer
Yes
Employees Worked With
Max Castro
Mar 16, 2020 -

Fafama Auto Sales Inc responded

Hi there, thanks for taking the time to write about your experience! We are thrilled that you enjoyed your experience with Max. We wish you safe travels on your new vehicle! - Fafama Team

March 12, 2020

So excited to be in my new car all thanks to Max! Thankful for his patience and help through it all! Highly recommend going to Fafama for your next car! More

by Kymjessop
Recommend Dealer
Yes
Employees Worked With
Max Castro
Mar 16, 2020 -

Fafama Auto Sales Inc responded

Hello there, congratulations on your new vehicle! Thank you for taking the time to write about your experience. It's wonderful to hear that Max provided you with a great car buying experience! Enjoy your new ride! - Fafama Team

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