Fafama Auto Sales Inc

Unfortunately, I was in an accident and my car was totaled. I went online to find a new car and came across Fafama Autosales. I drove all the way from CT to MA to test drive the car. That same day I s totaled. I went online to find a new car and came across Fafama Autosales. I drove all the way from CT to MA to test drive the car. That same day I signed the paperwork, but left the part blank where there were authorized to keep my deposit, as advised by my sales rep Nathalia. During the paperwork process my sales rep couldn’t answer all my questions so she kept going over to another man, to the point I asked him to join us in which he denied. He first offered me 5% apr with a 815 credit score, I declined and miraculously he came back with 3% and less payments. When I was asking questions he gave me attitude and was dismissive. When I test drove the car there were some device lights on that were supposed to be taken care of. I come back to pick up the car and everything seems fine with the car, but I noticed the spot of left blank on the paperwork had my initials forged and everyone was looking around confused. Then after that I go to go home and the gas is below a half tank. I bring it to their attention and they give me $20 gas voucher with a car that takes premium gas and gas being almost $5 a gallon. Fast forward to about 2 weeks later and the same service lights are back on the car. I reach out to my sales rep and send her the video of the same code on the dash and she tells me to reach out to the service department. I tell her to reach and have them call me considering the fact that I shouldn’t have to be going through this. So I get a call from supposedly the service department manager. With a nasty attitude telling me I have to drive all the way back out there for the same thing and it’s my response to get the car there although this is something that was supposed to be done previously. This entire expert has not been good. They display to be Godly people, but they are Not! They are rude and try to get over. I don’t recommend this dealership, especially if you’re traveling from out of town. Car buying should be peaceful and this was not. When I asked about the owner I was told, they don’t know when he will be in, he’s the boss he doesn’t come in like that, but I’m pretty sure they could have given me his email for correspondence. Just shady altogether. Now I’m dealing with registering the car and they are supposed to reimburse me my money that they charged and didn’t even do the process for me. We will see how this goes. More

I wanna thank Marcelo and the whole staff for working with me and helping me and my husband buy a truck. Thank you very much guys! with me and helping me and my husband buy a truck. Thank you very much guys! More

Bought a couple cars from Marcelo and I have to say, I always have an amazing experience with this guy! This time was no different, what a great young professional. Marcelo you're the best!! always have an amazing experience with this guy! This time was no different, what a great young professional. Marcelo you're the best!! More

I'm so happy with my car! ! They really have a good costumer service and the waiting area is very comfortable but the best part was the sales representative AUGUSTO!! =) he hel ! They really have a good costumer service and the waiting area is very comfortable but the best part was the sales representative AUGUSTO!! =) he helped me a lot..!! He tried to get the best offer for me and I'm very grateful!! Thank you Fafama!! More

Augusto Pimazoni helped me while buying my F150. He was very patient and knowledgeable. He answered all of my questions and he was profesional and respectful. All of the staff was great to work with He was very patient and knowledgeable. He answered all of my questions and he was profesional and respectful. All of the staff was great to work with! Thank you Augusto and Fafama team. More

Incredibly low pressure professional dealership. I could not have asked for a better experience l would recommend to anyone I could not have asked for a better experience l would recommend to anyone More

Super easy experience buying a used car from Mauricio. Very friendly and no pressure sales. Just improve speed in delivery operation! Very friendly and no pressure sales. Just improve speed in delivery operation! More

Started my research promptly after my car was totaled, saw a great deal that Fafama had on the exact vehicle I was looking for so I decided to give them a chance and I couldn't be more satisfied with the saw a great deal that Fafama had on the exact vehicle I was looking for so I decided to give them a chance and I couldn't be more satisfied with the experience I had, Marcelo thank you for making the process quick and painless! More

Marcelo me ayudo en la compra de mi van ford transit y el hizo la experiencia excelente muchísimas gracias. hizo la experiencia excelente muchísimas gracias. More

Super easy experience buying a used car from Mauricio. Very friendly and no pressure sales tactics. No negotiating on the price, but it was fair to start and I'm happy with the financing they offered as w Very friendly and no pressure sales tactics. No negotiating on the price, but it was fair to start and I'm happy with the financing they offered as well. Alex, the manager, was also very helpful. More