FOX Toyota of El Paso

Very professional and friendly service. Trustworthy service representatives. I love the attention to detail and the communication on all aspects of work to be done on your vehicle. Great jo Trustworthy service representatives. I love the attention to detail and the communication on all aspects of work to be done on your vehicle. Great job . Thanks as always 😎 More

The dealership has very helpful and straightforward service. My salesman did a good job in answering my questions and keeping me updated. service. My salesman did a good job in answering my questions and keeping me updated. More

I recently took my Toyota vehicle to Fox Toyota for a 10k mileage service. It was a bad day. The assistant service advisor appeared to be uninterested in her job duty and had an unprofessional demeanor when mileage service. It was a bad day. The assistant service advisor appeared to be uninterested in her job duty and had an unprofessional demeanor when approaching my vehicle to ask what I was there for. She took my information down and passed me over to another service advisor. The other service advisor tagged my vehicle for service and had it sent to the mechanic. I had asked him if I could get a scratch repaired on my vehicle that was given from an unknown person on back right passenger door. I explained that I am paying for an additional maintenance service with my monthly financial payments. The advisor said that the scratch was too deep and that I would have to pay out of pocket for it in a separate body shop from Fox Toyota. My question now is what exactly am I paying for that Fox Toyota won’t fix a scratch? I was not happy with that response but still continued to let Fox Toyota service my vehicle since it’s still under warranty. To make matters worse, the shuttle vehicle was short handed that day to only one driver. I had to unexpectedly pay out of pocket for an UBER to not risk running late for work. The shuttle vehicle was also unavailable to pick me up from work when I needed to pick up my vehicle. The driver said it would be a 2 hour wait. Although I understand the struggles of being short handed that day, it does not justify the poor quality service I received that day. When I picked up vehicle after it was ready, I noticed there was a film of sand on my front passenger seat and right side dashboard. That was not there when I turned my vehicle in. I also noticed a scratch on my front driver’s side door that also was not there when I turned in my vehicle for service. I keep my car very clean and I expect it to be returned to me the same way. All of my experiences up to this point have been very positive. I just hope this is not going to be a continuous demonstration of behavior from the staff there. Please do better. More

Pretty good selection of cars. Bought seven new and a couple used there. Coffee sucks though. Bought seven new and a couple used there. Coffee sucks though. More

They fixed my problem and it didn't cost as much as I expected. Thanks expected. Thanks More

Quality and fair priced services! Staff is knowledgeable and courteous. Trust their judgement and input. Staff is knowledgeable and courteous. Trust their judgement and input. More

My scheduled oil change took less than 1 hour, courteous and friendly staff, thank you! and friendly staff, thank you! More

Our Experience was great also Jude McCoy our salesman was excellent as always from the first time we saw him and met him and the time we got the first Camry and now our new 2022 Camry and also thank everyon excellent as always from the first time we saw him and met him and the time we got the first Camry and now our new 2022 Camry and also thank everyone else involved in making this deal I appreciate all you guys for what you do. Thanks again. More

Mr. Fernando Martinez is always very attentive to our needs and is extremely helpful and knowledgeable. needs and is extremely helpful and knowledgeable. More

Service went well, but I wait for more than a hour for the shuttle service. And more than a hour for people drop off. A total of more than 2 hours to get back home… the shuttle service. And more than a hour for people drop off. A total of more than 2 hours to get back home… More