FOX Toyota of El Paso

Very good service department The service was performed in a timely manner. Of course all service performed was under warranty. Therefore, I do not know how their pricing is. The service was performed in a timely manner. Of course all service performed was under warranty. Therefore, I do not know how their pricing is. More

Great place to buy a new car Great customer service and love the new car. Vince and Oscar took care of me. Would highly return to purchase another vehicle from Hof Fox. Great customer service and love the new car. Vince and Oscar took care of me. Would highly return to purchase another vehicle from Hof Fox. More

Great service Experience was great. Quick and painless sale. Vanessa was on top of all details and helped us out with with specific requests regarding the vehicle. Experience was great. Quick and painless sale. Vanessa was on top of all details and helped us out with with specific requests regarding the vehicle. Definitely recommend it. More

Very rude salesman On April 18th, at round 1pm I went to Hoy Fox dealership on 11165 Gateway Blvd W. When I pulled up and got out of my car, a young salesman approached On April 18th, at round 1pm I went to Hoy Fox dealership on 11165 Gateway Blvd W. When I pulled up and got out of my car, a young salesman approached me and asked if he could help. I told him yes that I wanted to look at a 2018 Tacoma and what kind of features they had on them. We walked over to where there was one parked and I asked him first if he had any different colors besides white. I say okay. Then, at this time, I told him that I was just looking so see what they had to be able to make a decision. He asked me if I was going to buy today. I said no, not today. He told me if was not buying today to come back when I was ready to buy and just walked away and left me standing in the middle of the lot when I was ready to ask more questions when he did that. So, I left and I will not come back and I will let other people know about my very bad experience. I recognized from your employees list below and his name is Adrian Armedariz. More

Finance manager is a liar High pressure sales insisted I sign a contract at 9:30 p.m. at night. Then, when I got into see the finance guy he insisted I buy the GAP insurance. High pressure sales insisted I sign a contract at 9:30 p.m. at night. Then, when I got into see the finance guy he insisted I buy the GAP insurance. At first I said no then after further discussion I agreed. By the time I got home I called the sales guy and told him I did not want the GAP insurance. He said no problem and that he would alert finance and that I would need to sign some paperwork in the morning. I arrived the next morning as soon as they opened and signed the refusal of GAP insurance. I asked Matt (the finance manager) twice if my payment would go down to the original amount which he replied yes - twice. Now, after two months, I found out my account was credited the GAP amount but my payment did not change. I am paying the higher amount for a shorter period of time. However, at this rate I will now pay off my vehicle in 62 months. I could have financed the entire amount for 60 months at 0 percent interest rate. I have a real problem with being pressured into signing things then being lied to. Although I am happy with my car, I will not return to Hoy Fox since I no longer trust their upper management and high pressure sales - whether it be signing at night or insisting on the add ons during the finance process. Matt lied to my face and did it in a way that I believed him and trusted him. Scary. More

Great customer service Highly will recommend friends and Family. Highly educated car sales person who email by give up until he finds your needs. Works hard for find a great Highly will recommend friends and Family. Highly educated car sales person who email by give up until he finds your needs. Works hard for find a great deal. More

Great One word sails it all Great Customer Service! Oscar Garcia was excellent his knows his cars. Very satisfied with the car we bought.i will tell my frie One word sails it all Great Customer Service! Oscar Garcia was excellent his knows his cars. Very satisfied with the car we bought.i will tell my friends. More

Great staff. Great job communicating and working with our family budget. Helped meet the needs of the family with great SUV options. Overall great experience! Will Great job communicating and working with our family budget. Helped meet the needs of the family with great SUV options. Overall great experience! Will buy next vehicle there! More

Excellent Customer Service Oscar Garcia & the Hoy Fox Toyota team definitely went above & beyond to exceed my expectations. Been to many dealerships in El Paso Tx but Hoy Fox To Oscar Garcia & the Hoy Fox Toyota team definitely went above & beyond to exceed my expectations. Been to many dealerships in El Paso Tx but Hoy Fox Toyota is definitely the place to visit. More

Pushy sales rep and irresponsible sales mgr and finance mgr Spoke to 2 sales rep on a day I called in about general info on a truck Hoy Fox listed as for sale. Both asked for contact number to call back with i Spoke to 2 sales rep on a day I called in about general info on a truck Hoy Fox listed as for sale. Both asked for contact number to call back with info on the truck. One sales guy named Al Herrera called and texted that I needed to go in because it was going to sell fast due to low miles :A lot of pressure. The other very professionally provided his name as Raulio (forgot his name) info and confirmed it was still there and to contact him when needed. The fact is the truck was SOLD already! The dealer closed on Monday. I filled out online credit to see if qualified and requested NOT to have Al as salesperson because was not stopping the sales calls, texts and leaving messages for appts I never agreed to or set and sales manager Jaime was also telling me about appts he made that I never initiated or agreed to. Very deceptive. I said I needed to see about qualification terms before being bombarded by harrassing sales tactics. On Monday truck was removed as sold so no need to keep my information in system. I asked it be deleted after continued sales calls and since nothing there in the $20000 range for a Tundra or Tacoma. Texted the screen shot of continued sales email from Al after they told him not to call. Sonny told me to talk to their attorney and hung up on me when I said it is harrassing and would report as predatory business tactics and scary to be so pushy. When I texted his response to Jaime R the sales manager that is pushing the sales guys to call excessively then pretending they aren't he replied he could not help me since he was told I had gotten an attorney ( which is a lie by Sonny who was the one to refer me to dealership's attorney). Just lots of typical used car sales dysfunction. Do not buy from there. Very pushy and double dealer scam artists. More