FOX Toyota of El Paso

Truck problems enroute to Florida. Moving my son to Florida on a tight schedule. Mike and the guys at Fox Toyota got our Tacoma on the lift and checked out quickly to get us back on Moving my son to Florida on a tight schedule. Mike and the guys at Fox Toyota got our Tacoma on the lift and checked out quickly to get us back on the road. Can't thank them enough. Need more dealerships like Fox! More

I had a very disappointing experience with Toyota Lexus of El Paso, particularly in regard to their communication and customer service. As a loyal customer, I felt completely neglected throughout the entir of El Paso, particularly in regard to their communication and customer service. As a loyal customer, I felt completely neglected throughout the entire process. After having my radio replaced, my service advisor, Adrian, returned my car knowing that the headboard light wasn't working. He didn't seem to care about the issue. I had to take my car back and speak to a manager, who apologized and asked me to drop the car off again. I explained that it was difficult for me to leave work at their convenience, and I had to push them to provide a rental car. The rental they provided had a low tire pressure issue, which eventually turned into a flat tire. Trying to get in touch with them was a nightmare, and I was left to deal with the situation on my own. I felt completely neglected and had to constantly follow up with them for updates on my vehicle. It took a month and a half to get my car back, only because I called over five times to get an update. To make matters worse, I found out that the part they were supposedly waiting for had been available for over a week to two weeks. Overall, the lack of communication and the way they took advantage of my situation was unacceptable. I would not recommend their services to anyone. More

Took my truck in for a recall 2 weeks ago. Work was extremely poor quality and ever since then I’ve gone through 3 alternators shop is trying convince me it’s a different issue. Been treated e Work was extremely poor quality and ever since then I’ve gone through 3 alternators shop is trying convince me it’s a different issue. Been treated extremely disrespectful to the point I’ve called Toyota corporate. The service director Joe and the receptionist are the only people to have been politer to me and who have attended to help me. Regardless of how nice Joe has been they still have caused a major issue to my truck by allowing an apprentice to work on my truck with not truly having the knowledge of how to do the job correctly. More

Ernest P. I served my country and is 100 percent disabled. I am a senior citizen on a fixed income. The Toyota Fox dealership took advantage of me. I don't I served my country and is 100 percent disabled. I am a senior citizen on a fixed income. The Toyota Fox dealership took advantage of me. I don't know what to do at this point. If there is anyone out there that can help me, I would appreciate it. My catalytic Converter and O2 sensor were stolen from my 2007 Toyota Sequoia. I went through my insurance to have the repairs done at Fox Toyota Dealership. The day after the repairs the check engine light came on. I took it back to the dealership and was told to run the vehicle for a while so it can reset self. The check engine light started turning on then off for a few months. Then the check engine started staying on all the time. I had the check engine light checked at AutoZone and O'Reilly. Both places registered the code P0051 recommending that the O2 sensor be replace that Fox Toyota put on. I took diagnostic paperwork from the auto part stores to the dealer requesting that they replace their part. The dealer refused to check their part until I paid 169.95 for a diagnostic test. I told them it was not fair for me to pay because I still was within a one-year parts and labor warranty. I felt trapped and had to paid for a testing on a part that still under warranty. The Fox Toyota Dealer diagnostic had the same code P0051 O2 sensor. My service writer called me and told me it was not the O2 sensor and there of nothing he could do for me. He said come pickup your vehicle and pay the cashier. When I arrived a different service writer went over my paperwork with me and said it was the O2 sensor. The next day I took the diagnostics testing paperwork from Fox Toyota to another Toyota dealership and they confirmed that the O2 sensor needed placing. I am requesting a refund on diagnostics because the part was still under warranty. Also to replace my O2 sensor that never work properly since the day it was installed. More

Salesman Brian Leonard was very professional. He showed us the Tacoma Trucks and was listening to our personal needs. We purchased a 2023 Tacoma Truck. Thanks for your assistance in the extra atte He showed us the Tacoma Trucks and was listening to our personal needs. We purchased a 2023 Tacoma Truck. Thanks for your assistance in the extra attention to the sales transaction. More

Janeth Herrera, the consultant was really superb for she was able to squeeze me for an oil change and addressed my other concerns. Thanks again Janeth. was able to squeeze me for an oil change and addressed my other concerns. Thanks again Janeth. More

Professional, fast service was in and out in an hour and they also washed my vehicle. Very friendly staff. they also washed my vehicle. Very friendly staff. More

Oscar Garcia went above and beyond with our experience! Our Rav4 is beautiful. Highly recommend Oscar Garcia and fox toyota! Our Rav4 is beautiful. Highly recommend Oscar Garcia and fox toyota! More

I’ve maintained my 2011 Camry at Fox Toyota and will continue to do so. Thanks for everything. continue to do so. Thanks for everything. More

I received a very good service from all the persons who I had contact all of them had contact all of them More