FIAT of Fresno

Tuan Thai practices deceptive procedures. He added the extended warranty to my purchase underhandedly by claiming I signing that I was aware of the Chrysler manufacturer's warranty but in reality, I signi extended warranty to my purchase underhandedly by claiming I signing that I was aware of the Chrysler manufacturer's warranty but in reality, I signing up for the extended warranty. I didn't realized it until I had my vehicle for a while and received my first billing statement from my finance company. The only option I agreed to purchase was the GAP insurance and that was after he continued to pressure me even after I said no multiple times. After I realized the extended warranty was added to my purchase, I called the dealer multiple times today asking to speak to Tuan about the situation but my calls kept getting deferred. I finally agree to leave my name and number and had him call me when he was available. 12 hours later and I still have yet to receive a call back. But it didn't matter because after FOUR hours of waiting, I drove a hour to the dealership so I can speak to someone face to face. When I arrived at the dealership, I was greeted by Doug Horwood. He refused to let me speak to Tuan and instead I was told Tuan was unavailable, Tuan clearly was, he was sitting in an office by himself, pretending to be on the phone watching me as I walked passed. I ended up having to deal with Doug Horwood. Doug was very unpleasant to deal with. When I explained my situation and how I wanted out of the extended warranty, he became very confrontational. He first tried to denied me the ability to cancel the warranty by claiming it couldn't be done because it was a weekend. I called him out on it and he finally showed up with a form to "cancel" my warranty. I told him I didn't want to cancel the warranty, I want it reversed. I had spoken to a representative from Chrysler extended warranty earlier in the day and he agreed that the situation was shady and that I should have the dealer reverse the warranty. Doug claimed that because that representative was from Chrysler, he didn't know what he was talking about because (his words) "Chrysler is out of business, we bought them out." After many heated words, I settled with just cancelling the warranty instead of having it reversed. At that pointed, I was annoyed with anything having to do with the dealership so I asked to be cancelled my GAP insurance as well and once again, Doug claimed that could not be done because it was the weekend. I was too exhausted with the whole situation so I didn't even try to press on it. In conclusion, unless you're looking to get bamboozle or desperately want a Fiat 500 and this is the closet dealer, I would not recommend making a purchase from here. More

I stopped in just to look and check out the cool little Fiat I have seen all over town. Johnny came out and we went for a test drive in the car that I ended up buying!!!!! They were all very helpful and I Fiat I have seen all over town. Johnny came out and we went for a test drive in the car that I ended up buying!!!!! They were all very helpful and I would do business with them again... More

The experience was absolutely awesome. I've never been in a friendly atmosphere when buying a car. Brandon was great!!! He explained all the features of the car, was extremely knowledgeable and worked a in a friendly atmosphere when buying a car. Brandon was great!!! He explained all the features of the car, was extremely knowledgeable and worked a deal that was perfect for us. In the past week I've recommended Fiat of Fresno to everyone I've talked to about my new car. I would definitely return!!! More

Loved Dustin and Mariah. Both were very professional and helpful through the whole buying process. Recommend both to any person wishing to purchase a car here. I really did not appreciate the high pressu helpful through the whole buying process. Recommend both to any person wishing to purchase a car here. I really did not appreciate the high pressure from Tuan. Your Fiat dealership almost lost my business. I asked for a specific color and since there was a limited number, he decided to just pick a car to put me in it without my input. I had to stop the process and ask what car I was being written up to purchase. He tried to put me in two different cars that I did not want. Once I found the car I wanted. He processed my paperwork quickly, but continued to pressure us to buy additional warranty even after we expressly said we did not want it repeatedly. More

I started this relationship off with about fifty email to the store. I was doing my research and working on my trade and the price I wanted to pay for my new Fiat. I went down to the dearler and my picky wif the store. I was doing my research and working on my trade and the price I wanted to pay for my new Fiat. I went down to the dearler and my picky wife took five hours to pick out the car she wanted for my son. Yes, five hours. It was 11:30 at night before we left the dealership. Everything went great on their part with the only problem being my wife and her inability to decide which of the 75 cars that were on the lot she wanted to purchase for my son. The part that really caught my attention was when I found out the sales man that was emailing me and the one that worked with us until two and a half hours after closing was the owner. Hmmm if I was the owner my butt would have been home in bed. Oh.........you say we were at the dealer to long just to buy a car. Well not when you figure in my wife got one for herself as well. Yes people, we had such a great time and got such a great deal with the one for my son; she got a second for herself. More

We went to just look at ther 2012 Fiat 500. The owner and his sales people were so friendly and helpful, that we ended up buying ea Fiat Sport that day! The follow up service has been great - the servic and his sales people were so friendly and helpful, that we ended up buying ea Fiat Sport that day! The follow up service has been great - the service people were professional, friendly, and efficient. We have been back several times just to talk to Brian Finegan and the staff and they have always been friendly. I would highly recommend Brian and the dealership! We are their best advertisement - once you get behind the wheel of a Fiat 500, you'll be sold! More

The salesperson, Kyle, was very helpful and I got the car I wanted at a fair price. I was treated in a professional manner at all times by all staff. My car was filled with gas and was sparkling clean before I wanted at a fair price. I was treated in a professional manner at all times by all staff. My car was filled with gas and was sparkling clean before I left. They took plenty of time to explain the process to me. I would definitely recommend this dealership. More

I found this dealership very helpful and friendly. They offered great service and were very responsive. Brian went out of his way find the car I wanted as well as get it for me in a timely manner. I would offered great service and were very responsive. Brian went out of his way find the car I wanted as well as get it for me in a timely manner. I would recommend them to anyone. Brian arranged for great financing. Add this to the fun of driving a Fiat C, it's a win / win solution. More