Exton Nissan

My wife had a mishap with her vehicle and totaled it. My wife had a mishap with her vehicle and totaled it. The insurance company gave a certain amount of time we could have the loaner vehicle and was co My wife had a mishap with her vehicle and totaled it. The insurance company gave a certain amount of time we could have the loaner vehicle and was coming due before we had to start paying. We started shopping immediately at other dealers but was not impressed with the quantity, the price nor the sales people. (Starting to get frustrated on wasting my time) I also remembered how the Nissan Murano caught my eye every time I saw one. So for giggles, we decided to head to Exton Nissan and look at "used" Murano's. The salesman, Chris Casey, came out to us immediately. Very gentleman-like person. We explained to him that we were buying this weekend and don't have much time because of looking at other vehicles we had in mind. To make a long story short, instead of purchasing a used vehicle, Exton Nissan worked with us and made a deal that we could not refuse on a new 2012 Nissan Murano SV. Beautiful, beautiful machine. Wife and I are excited to own a machine that has style and class. I thought I would never say this about a auto dealer but what great people to work with. PS....Never met these people before. Many thanks to Chris Casey and his manager for working with us. Cheers to both, Chet and Nancy More

Open letter to Mr. DeSantis, General Sales Manager Open letter to Mr. DeSantis, General Sales Manager Dear Mr. DeSantis, I have received your letter just recently regarding possible trade Open letter to Mr. DeSantis, General Sales Manager Dear Mr. DeSantis, I have received your letter just recently regarding possible trade in for my car, and I have to say it was really good timing on your part because I was preparing for few weeks to send you, and Mr. Hernandez, Service Manager, Ms. Lanzar, Executive Manager, and to Mr. Bush Jr, Principal owner a letter of my deepest indignation regarding your business policies. Let me give you some input about my case: I am your customer for quite sometime, ever since I moved to the Exton area. I have repaired my car with you fairly frequently following service recommendations. First time I have experienced your, to say at least, sloppy repair job, was when my front shocks failed. I have them replaced and less then a year after that the right one was gone again. At that time your service manager was at least decent guy and after I have complained that the job was recently done and that the part obviously failed way too early, he looked at its warranty and they replaced the part free of charge. That was normal businesses respond to low quality part but of course, that gentlemen did not last for long in your company. What came next was truly showing your understanding of business practices which made me so angry and furious. Next repair job was another humiliation, I needed new brakes including disks and the older guy service rep told me the price, close to $1,000. It was too much for me but I accepted the job and while waiting to be done, I went across the street to Pep Boys and they quoted the whole job for $650. I came back and said to your guy, listen, this is not right, the price is too high, he went to service manager and when came back he said – ok, I will give you $100 of, see, I took care of you, like we are on some kind of horse market. The last case was the worst. At one point my transmission start going out of gear and changed gears after 30 min or so driving. Check engine light went on and after test driving my car they said it was speed sensor. They replaced it, the car worked fine for a week or so and it happened again. I came back; another test drive and they said the car was fine. I told them that they needed to drive the car for a while before it shows those symptoms; they denied it so I went on driving the car for awhile like that till I got tired pulling of the road every day to turn off the engine because that seemed to reset the cars computer and was able to work normally again. I came back and your mechanic told me that I should consider replacing the transmission, but if not he would go with solenoids, no guarantee though. I have paid another $1,300 and after 2 hours of driving it started allover again. I came back angry and you service manager reassured me saying they know what it is; he called transmission replacement suggestion ridiculous and as soon as they get a part they will call me. Never happened, I called few times – nothing, even complained to Corporate Nissan – still nothing. Well, this was rally enough for me and I want to different dealership and they fixed my car promptly. This is my point Mr. DeSantis: Because of cheating business practices you are conducting in your corporation not only that you have lost me as a customer for servicing of my old Altima, you also lost more than $50,000 in sales. I have bought a Honda for my wife from Scot Honda because their service is superb and I am now preparing to buy another one for my self. At the end I want again to tell you how bad I felt doing business with you guys and I would not come back to you even if you offer me the greatest deal for my car. I hope you will learn something from this like: Things gained through unjust fraud are never secure. Respectfully, Dragan Petrovich More

I sent an email explaining which car I was interested in since I was looking for a used vehicle. I received a quick response and was able to make an appt. after work to see the car. The car was out and re since I was looking for a used vehicle. I received a quick response and was able to make an appt. after work to see the car. The car was out and ready upon our arrival and we were met by Brianna who took us out for a test drive. She was very pleasant, easy to work with and knowledgeable. We made the decision to buy that night. Everything went smoothly and we returned a couple days later to pick up the car. More

I had a wonderful experience recently at the Exton Nissan dealership. I realized going in that I would not be the best candidate to purchase a new car due to past credit history and the fact that the car I c dealership. I realized going in that I would not be the best candidate to purchase a new car due to past credit history and the fact that the car I currently owned was still in an upside down loan status. I went in on a fact finding exploration and came out the happy new owner of a 2012 Nissan Sentra. Brianna and Wendell worked very hard to secure the loan that would allow my payment to be just slightly higher than the loan I had on my 2007 Dodge Caliber. In addition, I did not have to put one cent down. I will recommend Brianna and this dealership to my friends and family! More

Brianna was fully responsive to our uncertain interest in a new or low-mileage car. She supported us fully for 3 test drives, without complaining about our indecision, giving us full details about vehicle o a new or low-mileage car. She supported us fully for 3 test drives, without complaining about our indecision, giving us full details about vehicle options. She cut through the paperwork on our selected car, and minimized our need for the final price negotiation with the sales manager. More

My experience with this dealership was extremely disappointing. I found a car on the autotrader website that was exactly what I was looking for. It was located at the Exton Nissan dealership. I call disappointing. I found a car on the autotrader website that was exactly what I was looking for. It was located at the Exton Nissan dealership. I called and spoke to Sam Fowler at the dealership who told me the car was still available. I explained to him that I would be coming from Baltimore and may not be able to make it there until the following day because I needed to go to my credit union to get approval for the car loan. I got the approval and my father took off work for the following day as I wanted him to come with me to get the car. The next morning I called the dealership at 11:30 am. Sam was off for the day so my call was transfered to another sales associate, Brianna. I explained to Brianna that I had been dealing with Sam and that I wanted to make sure the car was still available before I left to make the 2 hour trip. She assured me it was available so I told her I was leaving Baltimore then and would be there in about 2 hours. She said verbatim "Ok, I'll have the car ready for you". So I packed up my 3 month old baby and my father and I left. We arrived at the dealership at 2:00 pm and ask for Brianna, as she told me to do. She was working with another customer so another woman offered to show us the car while we waited. We were then taken to a customer waiting area. Through the window we saw the woman walk across the parking lot to the car I was there for. She looked at it, turned around and walked back into the building. We figured maybe she took the wrong keys or something. After about 5 minutes we saw her exit again and walk across the parking lot, only this time she brought back a black Nissan Maxima instead of the white Acura TL that I was there for. She came in and told us "the Acura actually has been sold, someone put a deposit on it this morning." She then tried to appease me by telling me about the Nissan Maxima, which I was not interested it. At this point I thought there must be a mistake. I had called at 11:30 am and was told by Brianna that the car was still available and I told her I was on my way to get the car. Seeing how clearly upset I was, the woman said she would get a manager. After a few minutes my father and I walked over to where the woman was standing, talking to Brianna. When I confronted Brianna about the situation and ask her why she had told me the car was still available and that she would "have it ready for me" she was very dismissive and said that she thought it had been available when we spoke but that they have 2 other locations so basically it wasn't her fault. The manager then came out and his greeting to my father and I was "heard you had a stroke of bad luck". He was incredibly nonchalant and not at all apologetic. He said that he couldn't nullify the deposit that had been put on the car. When I told him I didn't feel that "bad luck" was the issue but rather incompetence on Brianna's part, he literally shrugged his shoulders. The 3 employees stood there just staring at us, not offering to do anything at all to try to rectify the situation. My father and I left disgusted with what had just happened. I had just wasted an hour and half in the credit union the day before, drug my infant out in the cold weather for a 2 hour drive with tolls and the high price of gas and my father had taken off work to get this car, only to be told it wasn't even available. I had put a lot of work into getting this vehicle. Someone at that dealership had dropped the ball. While I do understand that things happen, my problem is with the way the situation was handled, or rather NOT handled. I was under the assumption that Brianna saying she would "have the car ready for me"  meant she would hold the car for the 2 hours it took me to drive there. She never once mentioned me needing to put a deposit on the car to hold it for the 2 hours (which I would have done). I feel my father and I were treated very disrespectfully. The  couldn't-care-less attitude of Brianna and the manager was completely unacceptable. We didn't even receive an apology. It wasn't like I was screaming or making a scene so I don't understand why the manager didn't offer to do anything at all to work with me. Obviously this dealership didn't want or need my business. I went there with every intention of buying a car from them. Of course I was very disappointed, I really wanted that car. But even more than that I was frustrated with how this dealership conducts business, very poor customer service.  More

Exton Nissan scammed my 18 year old daughter. She bought a used car from them. She spent over 15,000 dollars. We spent over 4 hours negotiating the price of the car. Finally agree on a price and they had a used car from them. She spent over 15,000 dollars. We spent over 4 hours negotiating the price of the car. Finally agree on a price and they had us come in a week later to sign papers, we were rushed and when we got home saw there was a dealer prep fee of 895 dollars. They also charged us a documentation fee of 125. dollars. Common price for this is 50 dollars. So, this is how they deal with an18 year old Army National Guard soldier buying her first car. Shame on them! More

The people at Exton Nissan were very nice and helpful, and it was very easy to talk to the salesperson (Melanie) and know you were getting an honest answer to your questions. and it was very easy to talk to the salesperson (Melanie) and know you were getting an honest answer to your questions. More

I made an internet inquiry for a specific vehicle. I was contacted by Allison Leech who was very responsive to my request for an out-the-door price on the vehicle. We made an appointment to stop in at 7:30 contacted by Allison Leech who was very responsive to my request for an out-the-door price on the vehicle. We made an appointment to stop in at 7:30 that evening. Here's where this dealer really fails. I'm informed that Allison is gone for the day. Jeremy, a young salesman, is eager to help us get the ball rolling. But something doesn't seem right. He brings around a "demo" vehicle instead of the vehicle we were quoted. He tells us it's basically the same vehicle and it will give us a feel for how it drives. The vehicle is very dirty on the outside and a mess inside, i.e. empty soda bottles on the floor, trash in cup holders, rear trunk is filled with personal items. Seemed strange that they would have us test drive a vehicle in that condition. Jeremy begins to tell us what a "great deal" he can do on this used vehicle. I tell him we're only interested in a brand new vehicle, the one they quoted. We get back to the dealer and give him the keys to our trade for appraisal. We sit patiently waiting alone at his desk while he stands over by the pit boss whispering and jotting down numbers. Why, I don't know, since we already have a quote in writing. Finally, he comes back and says they have another vehicle to offer....different price and offers a ptitful trade allowance. I tell him we want the vehicle they quoted only a few hours earlier. He heads back over to the pit boss while we wait another 5 minutes. I finally get up, request my cars back...Jeremy pretends he doesn't know where they are. I walk over to the counter and they are right in front of him. I take my keys and we proceed to leave the dealership in disgust over this blatant bait & switch tactic. We walk in the parking lot and cannot spot our vehicle. I walk back in asking them to show us to our car. Here they had it already tucked away back in there used car lot assuming they could hard sell us a different vehicle. As he walks us to our car, turns out he now claims they never had the vehicle that was listed on there website. A complete waste of our time. DO NOT TRUST EXTON NISSAN WITH YOUR CAR PURCHASING More

I went into the Exton Nissan Dealership to trade in my car for a Nissan Altima. I met with Brianna Johnson, who is a very pleasant, professional and knowledgeable sales associate. She showed me a great car for a Nissan Altima. I met with Brianna Johnson, who is a very pleasant, professional and knowledgeable sales associate. She showed me a great demo 2011 Nissan Altima, which was at a very good price. I bought the car outright and was very pleased with the car and with how I was treated by Brianna. When I had continuing issues with the car, Brianna made sure the issues were dealt with immediately. She really took care of me. But after the final issue with the new car, I expressed my dismay with all the issues to Brianna. She made sure that I could trade in the 2011 for a 2012 Nissan Altima. I love it!! Brianna has called me to check on the car. I must acknowledge Chuck and Wendell, who also helped me out. But Brianna Johnson is the one person that made me feel comfortable, at ease, even with the troubles with the 2011 Altima. She is an excellent sales associate, who deserved all the accolades for being such a sweet person who knows her Nissan cars!!! She went through the different aspects of the car with me and set up the bluetooth with my cell phone. Very special thanks to Brianna and Exton Nissan!!!! More