Exton Nissan

I felt pressured and poorly treated I went to this dealership to purchase my first car. My sales associate at the time was Chester Holmes, who thankfully is no longer there was rude and I went to this dealership to purchase my first car. My sales associate at the time was Chester Holmes, who thankfully is no longer there was rude and condescending and manipulative. Would not go back because of this one employee. More

Went above and beyond!!! So we all have been called to get out of our leases early. Anthony my sales rep called me and informed me that this was a possibility, which you are a So we all have been called to get out of our leases early. Anthony my sales rep called me and informed me that this was a possibility, which you are always hesitant about because we have all head that same song and dance. But my wife and I have been talking about looking at suv's as my next lease. So I informed Anthony of this and this is where it was a unexpected surprise he did a lot of the work and kept me in the loop via emails and phone calls. Informed that I could get into a brand new Rogue for the same payment. Upon arrival he had the color I was most interested with every feature that I wanted. After driving the rogue I knew it was the car for me. I was in and out of the dealership in less then an hour and half. This was by far the best and easiest experience that I have ever had in all of my years of buying cars. More

Great dealer, great salesman, great car! Had a great experience here with my sales rep., Brian. He was knowledgeable and courteous and really took the time to understand what we were looking Had a great experience here with my sales rep., Brian. He was knowledgeable and courteous and really took the time to understand what we were looking for. He more than delivered. We love our Pathfinder and could not recommend it or Brian at Exton Nissan enough! More

Great dealership, great cars, Nissan for life. I'm extremely happy with my experience at Exton Nissan. My sales person Brian seemed to genuinely care about my needs. The financing was smooth and ea I'm extremely happy with my experience at Exton Nissan. My sales person Brian seemed to genuinely care about my needs. The financing was smooth and easy. Thrilled with my new car. More

Sticky Situation With Door Handles Made Right I had to write this review to commend the way a potentially difficult situation was handed with a service performed at Exton Nissan. I purchased the c I had to write this review to commend the way a potentially difficult situation was handed with a service performed at Exton Nissan. I purchased the car there a few years back and recently had front door handles that kept breaking so they couldn't be opened from the outside. It must have been a tricky thing to diagnose because it took 3 trips to the dealer to figure it all out but they did and they were vey fair on what they charged me. I had also taken it to an independent service place and the also had an issue with the door handles staying fixed. It all worked out in the end, Exton Nissan did the right thing, and was very reasonable along the way and that was long after the warranty had expired. More

keep coming back This is our fourth Nissan from Exton Nissan and continue to be extremely satisfied with their outstanding customer service. This dealer is about 80 m This is our fourth Nissan from Exton Nissan and continue to be extremely satisfied with their outstanding customer service. This dealer is about 80 miles from our home but we keep coming back for the great deals and the way we are treated. Can't say enough about Ivana's responsiveness and commitment to service. Always a pleasure to deal with. More

Made good on promises I had a good sales experience with Dan Moore (who is no longer there), & when he left some things that were promised to us (not on paper) were left up I had a good sales experience with Dan Moore (who is no longer there), & when he left some things that were promised to us (not on paper) were left up in the air. Initially i tried to work with another rep to pin them down, but was unsuccessful. Thankfully, Vincent Perry stepped in. He made sure that exton nissan delivered on what was promised & did it with a smile. His efforts made all the difference in how this worked out & why I'm giving them a good review. Service has set realistic time frames & the work has been done right. More

Great Experience I recently purchased a 2017 Pathfinder after finally giving up on putting anymore money into my old Toyota. Sam Srisook was my salesman who I highly r I recently purchased a 2017 Pathfinder after finally giving up on putting anymore money into my old Toyota. Sam Srisook was my salesman who I highly recommend as he was awesome from start to finish. Within 2 hours I was driving home in my new vehicle, it was such an easy process. The Sales Managers Vince, Nick and Jeff are all great to work with as well. I was torn about putting more money into the Toyota or going into a payment but once I saw the Pathfinder I was sold. It drives like a car so smooth, the only problem is I tend to be cruising along and look down and am going 70 or so and didn't even realize it. Thank goodness for cruise control ?. Thanks again to Sam and everyone at Exton, they are worth checking out!!! More

Tires issue on Juke Nismo 2015 My daughter bought the car last year in November and on the 1st service they notice that tires started to wear so quick, but didn't recomend anything My daughter bought the car last year in November and on the 1st service they notice that tires started to wear so quick, but didn't recomend anything to me like warranty from the tire manufacturer. On the second service they said that tires are almost gone and their thoughts are that would not pass the inspection. I asked what about the warranty, and they told me to contact Continental. I did contact Continental and Continental contact them, but they didn't want to do anything about that. For 3rd service and also inspection , service in June tires just past the inspection and they told me that they need to be replaced. I asked again about the warranty and the answer was to call Continental. I called them again and they told me that this will be 1/2 payed by them and they will let dealership know to contact me and set the appointment. I have received phone call from their service Manager Jo, and start argument with him that that is not far to spend over $60000 dollars on 2 vehicles and not get any appropriate service. He says that he will contact Continental and go over the warranty and call me back. He Called next day and says what they told me and he will talk to his boss and see if they can satterfie my needs. This was the last what I heard from him. I tried to call back and was living the voice mail but never received the call back. Even went over there twice do do oil change on the vehicles and let their technician to remind him to give me a call back and talk about this unsafe car issue. He never called back and this was going on for about 6 months, I decide to by new tires because I am worry about the safety of my daughter, she drives every day about 60-70 miles to work and home. Obviously they didn't care of the safety of their customer, they just wanted the money. Couldn't believe that they didn't care about someone who just spend over $60000.00. I would not recommend to anyone to listen what they have to say from my personal experience with the service department. I hope that the reader of this review will find this helpful and make good decision on the service. More

Dishonest and unreliable service - made right Since posting this review I was contacted by the Bush Auto Group. Apparently they had an issue with the person mentioned in my review. This person is Since posting this review I was contacted by the Bush Auto Group. Apparently they had an issue with the person mentioned in my review. This person is no longer employed at Exton and management personally reached out to me with an apology of not handling this matter better at the time it happened, but wanted to let me know that they take these types of concerns seriously. They compensated me for the work I had to do with the transmission, which I was not expecting, and I appreciate that they took responsibility, even after so much time had passed. Understanding a little of what was going on with them personnel wise, and having them take a personal approach to trying to resolve the matter, I am a lot more confident that things have changed there since I purchased. Just goes to show you that one bad apple can ruin the bunch. I'm glad matters have been resolved and thank the Bush Auto Group for their service to their customers Original review: Time heals all wounds? Absolutely not! My beloved Volkswagen died on me last year after 300,000 + wonderful miles on the road. I have always purchased used, and usually have opted for the reliable "beater." I decided to purchase a nicer used car through a dealership, with the anticipation that even though I am paying a service fee to the company, the car has been looked over by a qualified mechanic, and maybe some other perks would be added in. After a month of searching I found the perfect car. Yes, it was a slightly higher price than blue book, but this was because the car fax record was so well documented, the car's value increased. It was also a more reliable car, so the dealership assured me. I used my own financing, basically paying in cash. It was a win-win situation right? Wrong. As a condition for the sale, there was an abs light illuminated, that I requested fixed. I also asked for a full tank of gas. They asked me to take it to cherry hill Volvo to be fixed and they would pay the bill. It was fixed, but cherry hill said that Exton would not authorize all the recommended work that went along with fixing the system. When I called Bob, the head mechanic at Exton, he said it was because those fixes were unnecessary precautions that Volvo recommends. He didn't bother mentioning the other things that cherry hill told him about. My guess is that he already knew. On the day that I picked up my car, not only did they send me home with a half tank of gas, shortly after driving home, I started getting a spinning in the transmission at a certain speed. I second guessed myself because it was just off the lot and checked by the dealerships own head mechanic. A few weeks later I called and told them of what I continued to hear that made me uncomfortable. I also did a little research, and figured it was probably a component of the transmission, rather than the whole thing. They asked me to bring it in so they could check it out. Fast forward to the test ride at Exton with Bob and my sales person: the car would not replicate in entirety the problem. Of course! I explained what I thought it was. From the back seat I heard Bob tell the sales associate in a joking way " that's why he never lets his wife go online, because she'll end up believing everything she reads." I gently reminded him that I have ears by repeating what I found and offered some solutions. I didn't want to waste my breath informing him I got my degree in research. His solution was for me to take it back to cherry hill, since they have the specialized equipment to diagnose my issue. So back to cherry hill Volvo I go ( they're wonderful, btw). Tests confirmed a transmission issue and they recommended that it be replaced for around 6000.00! I was devastated. When I called Bob to raise my concerns about this, he asked me to drop it off so they could take it to stillman Volvo, who they work with often. After several days I called to check on it. But first I called stillman. Apparently it was looked over and returned a couple days prior, and just sitting at Exton. No one bothered to call me. I asked what they found out. They said they found no error codes. At this point I was getting livid, and highly suspicious of what was going on. So I called cherry hill and had them take another look at their records. They confirmed the transmission error codes. I asked why stillman found no codes? He said they could have been reset. I then asked if these errors had been found the first time that I brought it to them for the abs? He confirmed that they had, and that they had informed Bob at Exton of the issue. I immediately called Exton. They asked me to come pick up the car. I talked to the manager. They were going to do nothing for me. I asked why if Bob didn't catch it before the sale (something I highly doubt a head mechanic would overlook, but a layperson would spot after driving over 20 mins), he would claim ignorance of the problem after cherry hill told him about it? I also suggested that it was very unusual that codes would just disappear after they had my car in their possession, and took it to a Volvo dealership they had a self proclaimed close business relationship with. Did they not trust cherry hill, or just not like the results? He basically said they did all they could do and that I was on my own, and pleaded absolutely no knowledge of the problem with the car. Hands washed. A few months later, when I could afford it, I took my Volvo to a specialists (amazing mechanics). They fixed the problem. I was right! They also finished the required work necessary for the abs that Bob refused to authorize and a few other minor things they found. It cost me 2500.00. So if you're considering purchasing from this dealership, I highly recommend you go anywhere else!!! Save yourself from the hassle and the attitude and the dishonesty you'll encounter here. Oh, did I mention Exton also over charged me about 12.00 in taxes, and still have not sent the check they promised to send a year ago. More