Expressway Toyota

Dear Mr. Boch, My name is Stephanie Felix. I most Dear Mr. Boch, My name is Stephanie Felix. I most recently purchased a 2009 Highlander on Presidents Day with Expressway and I wanted express Dear Mr. Boch, My name is Stephanie Felix. I most recently purchased a 2009 Highlander on Presidents Day with Expressway and I wanted express my gratitude for the service I received. This is my fourth vehicle with your dealership and I am happy to report that I have always received the best service. Whether it was the sale, routine service visits or mechanical issue, the experience is always a positive one! With that being said I wanted to single out a particular employee who made my experience the best I've had yet. Damon Kiser made what I believe to be a painful process go as smoothly as it could possibly go. During the sale of the car he exercised great patience and professionalism. I came in on probably one of the busiest days in your business and he managed to keep the pressure off and take the time to find what I was going to be comfortable with. He had a way of making us feel like we were the only customers in the building and let it be clear that our satisfaction was his top priority. I want to again thank you and your staff for your great service. I will continue to be a loyal Expressway customer and keep the referrals coming. As for Damon Kiser, I think that you have a great leader among your staff and a great example for how a customer should be treated. I predict a very bright future for Expressway with him on your staff. With great thanks and satisfaction, Stephanie Felix More

Service representative was very clear on time, what work needed to be done and when to expect the work to be completed. Service was done in a timely manner. I did not have any problems when I visited this d needed to be done and when to expect the work to be completed. Service was done in a timely manner. I did not have any problems when I visited this dealer for my scheduled service maintenance. More

Excellent workmanship. Took my Rav4 to 3 other dealers, 1 in CA and 2 in MA - non could fix a loud sound when I backed up. Expressway diagnosed the problem in about 5 minutes, needed a brake job - problem 1 in CA and 2 in MA - non could fix a loud sound when I backed up. Expressway diagnosed the problem in about 5 minutes, needed a brake job - problem hasn't reoccured. Very Fast service also. More

I was very impressed with Neils knowledge and manner of listening to what I had to say in reguards to my truck. He shows a great deal of professionalism and I would recommend him to any of my friends to de listening to what I had to say in reguards to my truck. He shows a great deal of professionalism and I would recommend him to any of my friends to deal with Expressway Toyota. Neil is a credit to your dealership. Reguards, George Wirtz More

Great Service, fast and reliable. Promised car by certain time and delivered. Service guy was great to work with and there was no bull about it. The cost was reasonable and I would go there again. Everything time and delivered. Service guy was great to work with and there was no bull about it. The cost was reasonable and I would go there again. Everything was great and I had no problems with a place. More

Xanchy was very pleasant to work with I was very impressed. I spokw with him prior to my visit and he explained the costs of my repairs clearly with details of the service that would need to be done impressed. I spokw with him prior to my visit and he explained the costs of my repairs clearly with details of the service that would need to be done. He made sure I had a loaner because the service would take quite a while. He then called me while my vehilce was being serviced to inform me of additional work that would need to be perfermed. As stated I was truly impressed with the service I had on this day. Was there in the past and this was the best I received from your location thus far! He is the greatest! Excellent customer service skills.... More

I love that they are open on Sunday for service. I am always greeted with a smile and told upfront what to expect. Easy to schedule as well. The waiting area is comfortable. Sometimes my service has b always greeted with a smile and told upfront what to expect. Easy to schedule as well. The waiting area is comfortable. Sometimes my service has been as speedy as 20 minutes. If it will be longer, they make sure I know ahead of time. More

Very impressed with the whole dealership. I had researched the Toyota highlander hybrid to the point I felt comfortable that I had good information in regards to price and options. I started by go researched the Toyota highlander hybrid to the point I felt comfortable that I had good information in regards to price and options. I started by going through the Internet and dealt with a Kapyse Hall who responded right a way with a quote for a limited gas version and was more than accommodating when I got back in touch with here a couple of weeks later about a hybrid limited. She than turned me over to Joe Pearl who allowed me to take it for a test drive and then took me inside to close the deal. He made me feel like I was in charge of the negotians and worked with me to get me to the price that I was comfortable with. I was then turned over to Paul Valenti who more than worked with me to get the interest rate and payment I wanted. He also went out of his way in explaining all the options in regards to all the add ons I could get. I know it's a business and the business is there to make money, but all in all I felt like the three of them were working harder for me than for the dealership. I couldn't of been happier or more surprised with the whole process. If your in the market for a new Toyota I wouldn'hesitate to recommend expressway Toyota. Thanks Kapyse, Joe, and Paul. More

I had done some research at other dealerships, and was at the point where I was simply shopping around for the best price for me. I picked Expressway Toyota because of it's location, a choice I almost wholly the point where I was simply shopping around for the best price for me. I picked Expressway Toyota because of it's location, a choice I almost wholly regret now. I was incredibly bothered by Gerard Miller, and he is the sole reason I was so disappointed. It was the coldest day of the year (about 6 degrees F out), so I had worked with one of the internet salesmen to be picked up at a nearby train station. Gerard was 30 minutes late and picked us up in a tiny sports car with a backseat that my friend could barely fit in. At the dealership with others working with him, everything seemed ok. They had the car I wanted and were willing to sell it to me a little below the price I wanted, so I agreed to purchase the car. It seemed that as soon as I agreed to purchase the car, Gerard decided I no longer deserved any respect. I had to wait around for 45 minutes to talk to someone in finance, and after some badgering he agreed to drive my roommate back to the train so that she could go home. I am told that in the car he made some very unacceptable sexual comments to her. I spent a good amount of time with Alex, who was very helpful, kind, and respectful. He worked with me to get the best financing possible, and helped me pick out a package that would be most suitable to my needs. He treated me as an equal, respected me, and guided me through, as I am a first time buyer. Please note that my critique of the dealership has nothing to do with Alex. When it was time to give me a ride back to the dealer (I was unable to take the car that night), Gerard informed me that he was supposed to leave an hour ago and made me feel like it was all my fault that we were there so late. Then he took a phone call on his cell phone and made me wait another 10 minutes. When he got in the car he was clearly upset, slammed his door, and drove out of the parking lot so fast and carelessly that I feared for my life. Halfway to the train station Gerard slowed down, but proceeded to tell me things about his personal life that I felt were very inappropriate (how my purchase made him no money, about troubles with his love life, about his hatred of his job). My other issue was that because Gerard did not check his phone messages, I was unable to pick up the car on the day we had agreed that I would. My insurance company had left him messages with all the information needed to register the car, and instead of checking those messages, Gerard called me 3 times asking why my company was not getting back to him. Because of a terrible snow storm, my agent had anticipated not working and had sent everything necessary over the night before. I was forced to completely rearrange my schedule to pick up the car a day later because of this mix up. More

Extremely friendly staff with good knowledge of cars. Negotiations were extremely quick, and they seem to go out of their way to make you feel welcome and important. I was given Lookie and Paul's contac Negotiations were extremely quick, and they seem to go out of their way to make you feel welcome and important. I was given Lookie and Paul's contact information and was told I could contact them if I needed anything and they went over everything with me to make sure I understand everything. And I was surprised that Juan remembered me after the sale was over, so it showed that they really do care about customer service. More