Express Chevrolet GMC

Best Service I've Ever Had At A Dealership We were in Memphis looking for a gently used Honda Pilot. Saw an advertisement for one here, which was about an hour away. Phone call was answered pro We were in Memphis looking for a gently used Honda Pilot. Saw an advertisement for one here, which was about an hour away. Phone call was answered promptly by Andrew, we were promised the car was still available and would be pulled around for us when we got there. When we arrived, they had the car front and center, had already sent it through the car wash to make sure it was gleaming, and had the keys waiting for our test drive. Absolutely no pressure at any point in the process. Once we decided we wanted it, negotiations took less than 10 minutes, and once we agreed on the price, we were signing papers within 5 minutes, and walking out the door with our new vehicle another 5 minutes after that. Hands down the quickest, easiest dealership situation I have EVER been involved in. This is how buying a car should be. Brandon was honest, up-front, and true to his word, and Rick knew exactly what he was doing, no wasted time with either of them. Thanks guys! More

Values customers We had a wonderful experience in general at the Brownsville dealership, especially with James. Most dealerships you feel pressured into a decision and We had a wonderful experience in general at the Brownsville dealership, especially with James. Most dealerships you feel pressured into a decision and we didn't have that feel here. Also, something common you see is the salesman only talking to the man in a sales situation. This was not the case whatsoever! I felt just as valued as my husband. We make decisions together so it was nice to be included from the other side also. More

Excellent experience We found a used car we were interested in and received excellent service by James McKinney, Ray Condray and Rick Walters. This group of guys were very We found a used car we were interested in and received excellent service by James McKinney, Ray Condray and Rick Walters. This group of guys were very easy to talk to and answered all requests quickly and efficiently - it was a great experience and I love my new car! More

Excellent When we get ready to purchase another vehicle, Donnie Hatcher will be the very first dealership that we will go to. We can't remeber the other 2 gent When we get ready to purchase another vehicle, Donnie Hatcher will be the very first dealership that we will go to. We can't remeber the other 2 gentlemen that worked with Mr. McKinney but they were extremely helpful also More

Fly me to the moon Seriously, I would rather fly to the moon than buy a car/truck. However let me say right now that Donnie Hatcher Chevrolet won me over. They had me at Seriously, I would rather fly to the moon than buy a car/truck. However let me say right now that Donnie Hatcher Chevrolet won me over. They had me at "Hello, this is Deby. I see you found interest in one of our trucks online. Are there any questions I can answer for you?" Because of her initial contact and the manner in which she presented the material I felt empowered and not intimidated. Because I couldn't get there until Saturday she referred me to Andrew. My initial thought was, "great here we go..." On saturday morning I was to meet Andrew at 11. Andrew sent me an email confirming the appointment and let me know he was looking forward to meeting me. Nice personal touch. Once there because I had a name of someone I was to meet I felt comfortable in approaching the outdoor sales rep and saying, "Hi I am here to see Andrew" The rest of the visit was enjoyable, from seeing the truck to talking pricing and payment plans. They were all laid back and very interested in me as an individual. They even let me bring my black lab, Nate, in for most of the visit. The General Manager came over and introduced himself and we talked labs, dogs, kids, hobbies...The whole experience was more like going to a party, meeting folks and being handed the keys to a new car. Miles was the gentleman that was the nuts and bolts of my experience. He was awesome, from the trial drive to the transfer of belongings from my old truck to my new truck...Seamless, effortless, fun. Donnie Hatcher Chevrolet is now my go to for any car or truck need. Thanks guys, and gals! More

No Pressure It was nice not to be pressured into buying a vehicle. Everyone I dealt with was very knowledgeable and professional. If there was any pressure it It was nice not to be pressured into buying a vehicle. Everyone I dealt with was very knowledgeable and professional. If there was any pressure it was me trying to decide what I wanted. More

Top Notch Dealership and Very Knowledgeable/Friendly Staff The staff at Donnie Hatcher went above and beyond to make sure we left with the exact vehicle we walked in the door looking for. They worked tirelessl The staff at Donnie Hatcher went above and beyond to make sure we left with the exact vehicle we walked in the door looking for. They worked tirelessly to make sure we were completely satisfied with our purchase. More

Great Service! I was pretty nervous about buying a car as a single woman but they were great to work with!! No high sales pressure pitch and listened to what I was I was pretty nervous about buying a car as a single woman but they were great to work with!! No high sales pressure pitch and listened to what I was looking for in a reliable vehicle!! I will definitely recommend and have since my purchase! More

Great experience Low pressure sales approach but eager to earn the business. I appreciated the willingness to work with me and quick response time on the paperwork. Low pressure sales approach but eager to earn the business. I appreciated the willingness to work with me and quick response time on the paperwork. More

Awesome Sales Service My husband and I bought a 2017 Chevy Camaro and the whole staff was incredible and our paperwork (which we usually dread) was painless and completed f My husband and I bought a 2017 Chevy Camaro and the whole staff was incredible and our paperwork (which we usually dread) was painless and completed faster than another other vehicle we have bought in the last 30 years. Our Sales Consultant James McKinney was efficient and very easy to work with!!! Excellent Job!!! We will definitely be returning for future purchases. Great Job James!!!!! More